=== Customer Support Ticket System & Helpdesk Plugin for WordPress ===
Contributors: emarket-design,safiye
Plugin URI: https://emdplugins.com
Author URI: https://emarketdesign.com
Donate link: https://emarketdesign.com/donate-emarket-design/
Requires at least: 4.5
Tested up to: 6.8.2
Stable tag: 6.0.4
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html
Tags: support ticket, helpdesk, ticket system, customer support, support system

Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.

== Description ==

> <strong>LIVE DEMO SITE</strong>
> [WP Ticket Starter Demo Site](https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme)
> Powerful | Easy to use | Beautiful 

Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you're a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.

Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.

**Introduction Video to get you started**

https://www.youtube.com/watch?v=Gsaf7TaCOJY

**RELATED PLUGINS YOU MAY LIKE**

* [Knowledge Center Starter](https://kcentercom.emdplugins.com/) Great knowledge base software for helping your customers and employees to find answers faster.
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* [Software Issue Manager Enterprise](https://siment.emdplugins.com/) Achieve Development Zen: Software Issue Manager Enterprise
* [Employee Spotlight Starter](https://espotlight-com.emdplugins.com) Everything you need to display and manage staff profiles.
* [WP Easy Contact Starter](https://wpeasycontactcom.emdplugins.com) Complete contact management solution to start, develop and grow your customer relationships.
* [Request a quote Starter](https://requestaquote.emdplugins.com/) The Best Sales Quoting software for WordPress.
* [WP Ticket Professional](https://wpticketpro.emdplugins.com) Streamline Support Requests with WP Ticket Professional WordPress Plugin
* [WP Ticket Enterprise](https://wpticketent.emdplugins.com/) Enhance Service Excellence with WP Ticket Enterprise


**Enterprise grade Customer Service Software & Support Ticket System Features**

* [Monetize Support with Support Plans](https://emdplugins.com/wp-ticket-unleashes-revenue-generation-with-customer-support-plans/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Empower Your Support Team](https://emdplugins.com/wp-ticket-unveils-individual-dashboards-for-superior-support/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Combat Spam Effectively](https://emdplugins.com/wp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Enhanced Communication](https://emdplugins.com/wp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Seamless Support Anywhere, Anytime](https://emdplugins.com/wp-ticket-consistent-interface-across-all-devices/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Create a seamless support experience that enhances customer satisfaction](https://emdplugins.com/wp-ticket-customize-your-ticket-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Empower Users: Elevate User Engagement with WP Ticket](https://emdplugins.com/wp-ticket-customer-support-client-area/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Role Based Helpdesk Access Control](https://emdplugins.com/wp-ticket-role-based-helpdesk-access-control/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [WP Ticket's Shared Team Inbox Empowers Helpdesk Agents](https://emdplugins.com/wp-ticket-shared-helpdesk-ticket-inbox/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [Enhance overall system adoption and productivity.](https://emdplugins.com/wp-ticket-frontend-support-ticket-and-agent-profile-editing/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Secure helpdesk system by allowing you to control access rights](https://emdplugins.com/wp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Promote collaboration among staff](https://emdplugins.com/wp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Streamline support processes and reduce manual intervention](https://emdplugins.com/wp-ticket-time-based-customer-support-automation/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Free up time for higher-priority tasks](https://emdplugins.com/wp-ticket-event-based-workflows-automate-customer-support-tasks/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Effective organization of support staff into distinct departments.](https://emdplugins.com/wp-ticket-flexible-organization-of-support-staff-across-multiple-departments/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Enhance Support Agent Capabilities with Easy Customization](https://emdplugins.com/wp-ticket-get-more-work-out-of-your-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Leverage the power of out-of-the-box customizations](https://emdplugins.com/wp-ticket-leverage-the-power-of-out-of-the-box-customizations/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Showcase Latest Support Requests](https://emdplugins.com/wp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Enhance Support Efficiency](https://emdplugins.com/wp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Effortless Ticket Organization](https://emdplugins.com/wp-ticket-flexible-categorization-for-enhanced-management/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Integrate custom fields within WP Ticket](https://emdplugins.com/wp-ticket-enhance-customer-insights-with-custom-fields/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Create Custom Helpdesk Reports with WP Ticket WordPress Plugin](https://emdplugins.com/wp-ticket-unleash-the-potential-of-custom-helpdesk-reports/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature
* [Arrange actions based on urgency and importance](https://emdplugins.com/wp-ticket-arrange-actions-based-on-urgency-and-importance/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Streamlined HelpDesk Support Operations](https://emdplugins.com/wp-ticket-efficient-consistent-helpdesk-conversations/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Stay Informed: Real-Time Notifications for Customers and Agents](https://emdplugins.com/wp-ticket-stay-updated-instant-notifications-for-customers-and-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Expedite customer support with quick searches](https://emdplugins.com/expedite-customer-support-with-quick-searches/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Get a quick, real-time summary of the most important helpdesk metrics ](https://emdplugins.com/effortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature
* [Powerful helpdesk search forms](https://emdplugins.com/wp-ticket-powerful-helpdesk-search-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (included both Pro and Ent)
* [Monitor Agent Performance via Integrated Dashboard in WP Ticket](https://emdplugins.com/track-agent-performance-through-integrated-dashboard-in-wp-ticket/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Premium feature (Included in Ent only)
* [Save time and resources by eliminating manual data entry and updates](https://emdplugins.com/wp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on
* [Seamlessly integrate support processes with their email marketing strategy](https://emdplugins.com/wp-ticket-mailchimp-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on
* [Automate updates and ensure consistent team data](https://emdplugins.com/wp-ticket-microsoft-active-directory-ldap-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on
* [Combine multiple criteria for targeted information retrieval](https://emdplugins.com/wp-ticket-smart-search-and-columns-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on (included both Pro and Ent)
* [Simplify migration from other customer support systems](https://emdplugins.com/wp-ticket-import-export-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on (included both Pro and Ent)
* [Connect customer orders and products with support tickets](https://emdplugins.com/wp-ticket-easy-digital-downloads-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on
* [Wp Ticket Woocommerce Addon](https://emdplugins.com/wp-ticket-woocommerce-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on
* [ Elevate overall efficiency with WP Ticket's Canned Responses Addon](https://emdplugins.com/wp-ticket-canned-responses-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on (Included in Ent only)
* [Clutter-free and streamlined customer support experience](https://emdplugins.com/wp-ticket-incoming-email-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme) - Add-on (Included in Ent only)

**PLUGIN LINKS**
* [WP Ticket Starter Demo Site](https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme)
* [WP Ticket Starter Documentation](https://docs.emdplugins.com/wp-ticket-community/?pk_campaign=wp-ticket-com&pk_kwd=readme)

> This plugin's code was generated by [WP App Studio](https://wpappstudio.com) Professional WordPress Design and Development Platform based on the plugin's design. You can develop a plugin like WP Ticket using [WP App Studio](https://wpappstudio.com/quick-start/) plugin and sell its designs by [becoming a SellDev author](https://wpappstudio.com/become-a-selldev-author/) <br>

== Installation ==

The simplest way to install is to click on 'Plugins' then 'Add' and type 'WP Ticket' in the search field.

= Manual Installation Type 1 =

* Login to your website and go to the Plugins section of your admin panel.
* Click the Add New button.
* Under Install Plugins, click the Upload link.
* Select the plugin zip file from your computer then click the Install Now button.
* You should see a message stating that the plugin was installed successfully.
* Click the Activate Plugin link.

= Manual Installation Type 2 =

* You should have access to the server where WordPress is installed. If you don't, see your system administrator.
* Copy the plugin zip file up to your server and unzip it somewhere on the file system.
* Copy the "wp-ticket-com" folder into the /wp-content/plugins directory of your WordPress installation.
* Login to your website and go to the Plugins section of your admin panel.
* Look for "WP Ticket" and click Activate.

== Frequently Asked Questions ==

= How do users submit a support ticket? =
Users can fill out a frontend form on your website to create a ticket. The form is added via shortcode or block.

= Can I assign tickets to different agents? =
Yes. You can create support agents and assign tickets manually or automatically by department or category.

= Are there email notifications? =
Yes. Both users and support agents receive customizable email notifications for new tickets, replies, and status changes.

= Can I use this for internal helpdesk support? =
Absolutely. Many users use this plugin as an internal ticket system for staff or IT departments.

= Is there a premium version available? =
Yes. The pro version adds advanced features like file attachments, canned replies, SLA tracking, automation rules, and more.

== Screenshots ==

1. Responsive Ticket Entry form; easily created using setup assistant during plugin activation
2. Responsive Ticket Search for all users; easily created using setup assistant during plugin activation
3. Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.
4. Ticket Edit screen in admin area
5. Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets
6. WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more
7. Admin Settings page for WP Ticket Form customization.
8. Fully customizable optional email notification screen for customers and admin users
9. WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress - for enterprise level support
10. Administrative tools in the plugin settings are available
11. [Knowledge Center Enterprise Edition](https://emdplugins.com/plugins/knowledge-center-wordpress-plugin) offers the most advanced and complete knowledgebase plugin
12. Displays a ticket list in table format in the frontend
13. Most comprehensive [WooCommerce Integration](https://emdplugins.com/plugin-features/wp-ticket-woocommerce-addon) to this date 
14. Custom fields support
15. Most comprehensive [Easy Digital Downloads Integration](https://emdplugins.com/plugin-features/wp-ticket-easy-digital-downloads-addon) to this date
16. Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them
17. Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms
18. [eMD CSV Import Export Extension](https://emdplugins.com/plugin-features/wp-ticket-importexport-addon) for bulk import/export from/to CSV files

== Changelog ==
= 6.0.4 =
* FIXED Resolved an issue while saving form settings
= 6.0.3 =
* FIXED XSS vulnerability for noaccess_msg
* FIXED Validate input for emd_form_builder_lite_pagenum function
* FIXED Vulnerability related to emd_get_widg_pagenum
= 6.0.2 =
* FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated.
* FIXED Removed repeated initialization of default taxonomy terms.
= 6.0.1 =
* TWEAK tested with WP 6.8
* FIXED XSS vulnerability when using custom fields
= 6.0.0 =
* FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1
= 5.15.0 =
* FIXED email sent when an agent is assigned to a ticket
= 5.14.0 =
* TWEAK tested with WP 6.5
* FIXED Translation to one textdomain
= 5.13 =
* TWEAK tested with WP 6.2
* FIXED XSS issues in the WordPress admin area
= 5.12.0 =
* TWEAK tested with WP 6.0
= 5.11.0 =
* TWEAK tested with WP 5.9.3 and PHP 8
= 5.10.9 =
* FIXED html escaping on notices
= 5.10.8 =
* FIXED escaping
= 5.10.4 =
* FIXED escaping
= 5.10.3 =
* TWEAK update libraries
* FIXED sanitization and escaping
= 5.10.0 =
* TWEAK tested with WP 5.8
* FIXED sanitization in form layouts
= 5.9.8 =
* TWEAK tested with WP 5.6
* FIXED sanitization
= 5.9.3 =
* FIXED Required field validation is not working.
= 5.9.2 =
* FIXED multi-select form component missing scroll bars when the content overflows its fixed height.
= 5.9.1 =
* NEW Added version numbers to js and css files for caching purposes
* TWEAK updates to translation strings and libraries
* TWEAK tested with WP 5.5.1
= 5.9.0 =
* TWEAK Emd Form Builder support for WordPress stock themes
* FIXED Emd Form Builder support for WP Ticket WooCommerce Extension
= 5.8.0 =
* NEW Added previous and next buttons for the edit screens of tickets and agents
* TWEAK updates and improvements to libraries
= 5.7.0 =
* NEW Added support for Emd Custom Field Builder when upgraded to premium editions
* TWEAK updates and improvements to form library
* TWEAK Emd templates
= 5.6.0 =
* TWEAK Cleaned up unnecessary code and optimized the library file content.
* FIXED XSS related issues.
* NEW Added Emd form builder support.
* FIXED Session cleanup workflow by creating a custom table to process records.
= 5.5.1 =
* TWEAK Misc updates for better compatibility and stability
= 5.5.0 =
* NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.
* TWEAK Emd templating system to match modern web standards
= 5.4.4 =
* TWEAK Misc updates for better compatibility and stability
= 5.4.3 =
* TWEAK library updates for better stability and compatibility
= 5.4.2 =
* NEW Added autofilled first name, last name and email fields for logged in user\'s ticket submit form even if these fields are not displayed on the form
* TWEAK Moved web fonts to local storage - you can still get them from CDN using your functions.php if you need to.
= 5.4.0 =
* NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos
* FIXED Search results table when ticket priority is empty
* TWEAK library updates
= 5.3.2 =
* TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder
* FIXED The audio issue in the introduction video
= 5.3.1 =
* FIXED Layout of ticket page when priority is not shown.
= 5.3.0 =
* NEW Getting started section
* TWEAK Improved Ticket List and Ticket Results table css
* TWEAK Extended the session clean up time to 12 hours
= 5.2.0 =
* NEW Added custom JavaScript option in plugin settings under Tools tab
* NEW Added container type field in the plugin settings
* FIXED PHP 7 compatibility
* TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page
= 5.1.0 =
* FIXED WP Sessions security vulnerability
* NEW Added support for EMD MailChimp extension
* NEW Added support for EMD Active Directory/LDAP Extension
= 5.0.1 =
* FIXED Single taxonomies not getting displayed properly
= 5.0.0 =
* NEW Added ability to set page templates for all plugin\'s ticket, taxonomy and archive pages.
* NEW EMD Widget area to include sidebar widgets in plugin pages
* NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
* NEW Ability to set page templates all plugin\'s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
* NEW Ability to add custom CSS in plugin\'s ticket, taxonomy and archive pages ONLY.
* NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
* NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
* NEW Added ability to permanently delete plugin related data from plugin settings
* NEW Added ability to recreate installation pages from plugin settings
* Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms
= 4.8.0 =
* NEW Added Agent and Manager user roles
* NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
* NEW Added Agent single views with ticket assigned displayed
* NEW Added ability to change taxonomy, ticket, agent slugs for better customization
* NEW Added ability to enable/disable CSRF support for forms
* NEW Added ability to display "selected" custom fields on the frontend only
* FIX Form settings issue that some fields are not getting displayed
* TWEAK optimized code for better performance in shared hosting
= 4.2.0 =
* Fixed WooCommerce product archives not getting displayed to visitors issue
= 4.1.0 =
* NEW Added configuration for Easy Digital Downloads WP Ticket extension
* Fixed widgets to show unordered lists of tickets
* Changed single tickets grid to better support small devices
* Made search results table responsive
* Fixed misc minor issues
= 4.0.0 =
* NEW Added Ticket List in table format supporting page navigation
* NEW Added configuration for WooCommerce WP Ticket extension
* NEW Added ability to add custom fields for tickets
* Misc. bug fixes
= 3.2.3 =
* Compatibility with WordPress 4.5 and misc. bug fixes
* Fixed posts not getting displayed when the plugin is activated
= 3.2.2 =
* Added resetting of form fields after submit
= 3.2.1 =
* Added ability to create new public tickets or convert private tickets to public
= 3.2.0 =
* NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
* NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
* Fixed minor bugs and upgraded the libraries
= 3.1.0 =
* NEW Added Submit Ticket page for registered WordPress users - all built-in WordPress user roles are supported
* NEW Added Search Ticket page for registered WordPress users - all built-in WordPress user roles are supported
= 3.0.1 =
* Fix minor issues related to updating from previous version
= 3.0.0 =
* NEW Customizable Email notification to admin users for new tickets,
* Added required field to settings page for form customization
* Fixed admin settings page translation issue in which translated strings were messing up the screen structure
* NEW Ticket page with responsive layout and all links are turned off for privacy
* NEW Disabled ticket archives so that users can not see all tickets
* NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend
= 2.0.1 =
* Fixed the issue related to some taxonomies not displaying in the admin backend
= 2.0.0 =
* Added settings page for form customization such enable/disable fields, captcha and change field sizes
* Removed unnecessary fields from the ticket list page
* Made some fields optional so that they can be disabled
* Fixed some minor bugs to improve stability
= 1.4.0 =
* Fixed unique check for tickets
* Moved all js and css from cdn to local
* Visitor ticket submit status changed to published
* Fixed misc bugs
= 1.3.0 =
* Fixed untranslatable search form results view header columns
* Fixed file uploads issue with file names including spaces
* Fixed various compatibility issues related to other plugins
= 1.2.0 =
* Added the required configuration for WPAS canned responses extension
* Fixed Misc bugs.
* TinyMCE visual editor fix for p tags
= 1.1.0 =
* Added ability to use WPAS Incoming Email extension to create tickets through user emails
* Fixed Misc. bugs
= 1.0.0 =

* Initial release
