=== UVdesk Free Helpdesk ===
Contributors: uvdesk, webkul
Requires at least: 6.7
Tested up to: 6.9
Stable tag: 2.1.2
Requires PHP: 7.4
Tested up to PHP: 8.4
Tags: helpdesk, support-tickets, uvdesk-help, uvdesk-ticket, uvdesk-helpdesk
License: GPLv3
License URI: http://www.gnu.org/licenses/gpl-3.0.html
Donate link: https://webkul.com/contact-us/

Uvdesk is an omnichannel helpdesk designed to deliver swift and efficient customer support across multiple platforms.

== Description ==

Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel.

Marketplace functionality is available via a separate plugin: [https://store.webkul.com/woocommerce-multivendor-marketplace.html/](https://store.webkul.com/woocommerce-multivendor-marketplace.html/)

Point of Sale solution is also available as a separate product: [https://store.webkul.com/woocommerce-point-of-sale.html/](https://store.webkul.com/woocommerce-point-of-sale.html/).

Numerous Apps Integrations - [https://support.uvdesk.com/en/folder/30/articles](https://support.uvdesk.com/en/folder/30/articles)

Automated Systems - [https://support.uvdesk.com/en/folder/24/articles](https://support.uvdesk.com/en/folder/24/articles)

Effective Ticket Tools - [https://support.uvdesk.com/en/folder/29/articles](https://support.uvdesk.com/en/folder/29/articles)

Store Upfront Setting -  [https://support.uvdesk.com/en/folder/23/articles](https://support.uvdesk.com/en/folder/23/articles)

Reports - [https://support.uvdesk.com/en/folder/27/articles](https://support.uvdesk.com/en/folder/27/articles)

Much More - [https://support.uvdesk.com/en/](https://support.uvdesk.com/en/)

[youtube https://www.youtube.com/watch?v=nd-fDLNNFfc]

== Whats new? ==

1. With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.

2. [YouTube](https://support.uvdesk.com/en/blog/uvdesk-how-to-install-and-configure-youtube-app) app integration is now available along with [SLA](https://support.uvdesk.com/en/blog/uvdesk-sla) and [E-mail](https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status) delivery status.

3. Upload File Size of any limit from [Google Drive](https://support.uvdesk.com/en/blog/uvdesk-google-drive), [OneDrive](https://support.uvdesk.com/en/blog/uvdesk-onedrive), [Box](https://support.uvdesk.com/en/blog/uvdesk-box) and [Dropbox](https://support.uvdesk.com/en/blog/uvdesk-dropbox).

**Free WordPress Helpdesk**

To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk Wordpress helpdesk is there to make it true.Provide

This app is free of cost.

It allows customer to send support request anytime 24x7

Admin and assigned could reply on support request

Using effective tools to manage tickets support team could respond quickly.

Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.

Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.

To garner customer’s details it allows to fetch order details of woocommerce store

Customer support and authentication simultaneously under crow's net.

Both admin and customer gets notified on new query and new reply respectively.

Both admin and buyer can view history of tickets.

== Installation ==

= Minimum Requirements =

* WordPress 6.7 or greater
* PHP version 7.4 or greater
* MySQL version 5.0 or greater
* WordPress Memory limit of 64 MB or greater (128 MB or higher is preferred)

1. Upload the `uvdesk` folder to the `/wp-content/plugins/` directory
2. Activate the plugin through the 'Plugins' menu in WordPress
3. Configure the plugin using the 'uvdesk-settings' menu

= Connect with us =

- Check out [Our Website](https://webkul.com/)
- Join our [Facebook Group](https://www.facebook.com/webkul/)
- Visit our [Instagram Page](https://www.instagram.com/lifeatwebkul/)
- Follow us on [X(formerly Twitter)](https://x.com/webkul/)
- Learn more on our [YouTube Channel](https://www.youtube.com/webkul)
- Follow us on [LinkedIn](https://in.linkedin.com/company/webkul)
- Rate us on [WordPress](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=5/#new-post/) :)

= Privacy notices =

For showing extensions and the support and services menu we are using our Webkul Services. So, confirming the privacy policies is recommended.

* Extensions [Webkul Policy](https://webkul.com/privacy-policy/)

= Developer Resources =

UVdesk Free Helpdesk is open-source software and is made to be extended. To reduce zip size and optimize the code, we have added minified css and js assets but developers can find non-minified (un-compressed) sources at our public ([github repository](https://github.com/uvdesk/wordpress/)) here.

== External Services ==

**Google reCAPTCHA**
This plugin uses Google's reCAPTCHA service to:
- Protect forms from spam submissions
- Verify human interaction with forms

Service provider: Google LLC
- [reCAPTCHA Terms](https://policies.google.com/terms)
- [Google Privacy Policy](https://policies.google.com/privacy)

**Webkul Services Integration**
This plugin includes:
1. Extension Discovery Service (wk.ext.js)
   - Displays available Webkul extensions within admin panel
   - Shows compatible addons for your wordpress/woocommerce system

2. Support Portal Integration (wksas.bundle.js)
   - Shows service status notifications
   - Displays maintenance updates
   - Links to official documentation

These Webkul services:
- Operate in read-only mode
- Do not collect user/website data
- Only display information from Webkul servers

Service provider: Webkul Software Pvt Ltd
- [Webkul Privacy Policy](https://webkul.com/privacy-policy/)

== Screenshots ==

1. The first screenshot 1.png shows first step to click on plugin menu and then click on add new sub menu option in dashboard.

2. This screen shot description corresponds to 2.png. and it shows to click on upload plugin button.

3. This screen shot description corresponds to 3.png. and it shows to choose files for uploading the required plugin zip.

4. This screen shot description corresponds to 4.png. and it shows to install button which on clicks install the plugin.

5. This screen shot description corresponds to 5.png. and it shows to Option to activate the plugin once installed.

6. This screen shot description corresponds to 6.png. and it shows to Settings for the uvdesk app plugin.

7. This screen shot description corresponds to 7.png. and it shows to various option provided for the settings of uvdesk app plugin and how it works using these settings.

8. This screen shot description corresponds to 8.png. and it shows that you need to go to domain you have selected like opencart.uvdesk.com and after login as shown you need to create and access token which you will later use in uvdesk settings.

9. This screen shot description corresponds to 9.png. this screen shot shows front end view of the plugin for the admin means list of tickets with various facilities .

10. This screen shot description corresponds to 10.png. This screen shows the single ticket view which includes threads of tickets.

11. This screen shot description corresponds to 11.png. This screen shows the shows the login for form where admin and customer both can login and will be redirected to their respective pages after valid login details.

12. This screen shot description corresponds to 12.png. This screen shows the ticket list view for the customer.

13. This screen shot description corresponds to 13.png. This screen shows the tickets is also synced main uvdesk site.


== Frequently Asked Questions ==
For any Query please generate a ticket at [https://support.uvdesk.com/](https://support.uvdesk.com/)

== Upgrade Notice ==

= 2.1.2 - 2025-12-16 =
Fixed: Escaping functions for translations.
Fixed: Coding standards issues according to new PHPCS version 4.0.

== Changelog ==

= 2.1.2 - 2025-12-16 =
Fixed: Escaping functions for translations.
Fixed: Coding standards issues according to new PHPCS version 4.0.

= 2.1.1 - 2025-05-30 =

Fixed: Minor issue regarding warning message on admin ticket listing page, if it is empty.

= 2.1.0 - 2025-05-30 =

* Added: Activation functions, domain validation, and translations.
* Updated: Admin panel, file structure to use singleton pattern.
* Fixed: CSS issues with new WordPress versions, minor code formatting, and security vulnerabilities.

= 2.0.1 =

1. Fixed the issue of creating multiple page on activating plugin.
2. Added the additional checks for the token validation.

= 2.0.0 =

1. Admin access is been provided in the wordpress backend.
2. Improved user interface for both admin and customer side ticket system.
3. Removed bootstrap dependency.
4. Added feature of automatic redirection according to user role at login.
5. Updated module according to the latest API.

= 1.0.0 =
Initial release
