# Copyright (C) 2025 NexlifyLabs
# This file is distributed under the GPL-2.0+.
msgid ""
msgstr ""
"Project-Id-Version: NexlifyDesk 1.0.1\n"
"Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/nexlifydesk\n"
"Last-Translator: TeeJay <teejay@nexlifylabs.com>\n"
"Language-Team: Portuguese (Portugal)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"POT-Creation-Date: 2025-07-08T08:05:23+02:00\n"
"PO-Revision-Date: 2025-07-08 06:57+0000\n"
"X-Generator: WP-CLI 2.12.0\n"
"X-Domain: nexlifydesk\n"
"Language: pt-PT\n"

#. Plugin Name of the plugin
#: nexlifydesk.php includes/class-nexlifydesk-admin.php:23 
#: templates/admin/reports.php:13
msgid "NexlifyDesk"
msgstr "NexlifyDesk"

#. Description of the plugin
#: nexlifydesk.php
msgid "A complete support ticketing system for WordPress."
msgstr "Um sistema completo de emissão de bilhetes de suporte para WordPress."

#. Author of the plugin
#: nexlifydesk.php
msgid "NexlifyLabs"
msgstr "NexlifyLabs"

#. Author URI of the plugin
#: nexlifydesk.php
msgid "https://nexlifylabs.com"
msgstr "https://nexlifylabs.com"

#: includes/class-nexlifydesk-admin.php:22
msgid "NexlifyDesk Tickets"
msgstr "Bilhetes NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:34 
#: includes/class-nexlifydesk-admin.php:35
msgid "All Tickets"
msgstr "Todos os bilhetes"

#: includes/class-nexlifydesk-admin.php:44 
#: includes/class-nexlifydesk-admin.php:326
msgid "Ticket Categories"
msgstr "Categorias de bilhetes"

#: includes/class-nexlifydesk-admin.php:45
msgid "Categories"
msgstr "Categorias"

#: includes/class-nexlifydesk-admin.php:54 
#: includes/class-nexlifydesk-admin.php:55
msgid "Settings"
msgstr "Definições"

#: includes/class-nexlifydesk-admin.php:64 
#: includes/class-nexlifydesk-admin.php:65
msgid "Reports"
msgstr "Relatórios"

#: includes/class-nexlifydesk-admin.php:74 
#: includes/class-nexlifydesk-admin.php:75
msgid "Order History"
msgstr "Histórico de encomendas"

#: includes/class-nexlifydesk-admin.php:84 
#: includes/class-nexlifydesk-admin.php:85
msgid "Agent Positions"
msgstr "Cargos de agente"

#: includes/class-nexlifydesk-admin.php:94 
#: includes/class-nexlifydesk-admin.php:95
msgid "Email Templates"
msgstr "Modelos de correio eletrónico"

#: includes/class-nexlifydesk-admin.php:104 
#: includes/class-nexlifydesk-admin.php:105 
#: includes/class-nexlifydesk-admin.php:151
msgid "Support"
msgstr "Apoio"

#: includes/class-nexlifydesk-admin.php:133
msgid "Support request sent successfully!"
msgstr "Pedido de suporte enviado com sucesso!"

#: includes/class-nexlifydesk-admin.php:135
msgid ""
"Failed to send support request. Please ensure your WordPress site can send "
"emails."
msgstr ""
"Falha ao enviar o pedido de suporte. Certifique-se de que o seu site "
"WordPress pode enviar e-mails."

#: includes/class-nexlifydesk-admin.php:138
msgid "Error: Support email function not found."
msgstr "Erro: Função de correio eletrónico de suporte não encontrada."

#: includes/class-nexlifydesk-admin.php:141
msgid "Subject and Message are required fields."
msgstr "Os campos Assunto e Mensagem são obrigatórios."

#: includes/class-nexlifydesk-admin.php:144 
#: includes/class-nexlifydesk-admin.php:282
msgid "Security check failed. Please try again."
msgstr "A verificação de segurança falhou. Por favor, tente novamente."

#: includes/class-nexlifydesk-admin.php:151
msgid "Error: Support form display function not found."
msgstr ""
"Erro: A função de apresentação do formulário de suporte não foi encontrada."

#: includes/class-nexlifydesk-admin.php:181 
#: includes/class-nexlifydesk-admin.php:617
msgid "View All Tickets"
msgstr "Ver todos os bilhetes"

#: includes/class-nexlifydesk-admin.php:182 
#: includes/class-nexlifydesk-admin.php:618
msgid "Assign Tickets"
msgstr "Atribuir bilhetes"

#: includes/class-nexlifydesk-admin.php:183 
#: includes/class-nexlifydesk-admin.php:619
msgid "Manage Categories"
msgstr "Gerir categorias"

#: includes/class-nexlifydesk-admin.php:184 
#: includes/class-nexlifydesk-admin.php:620
msgid "View Reports"
msgstr "Ver relatórios"

#: includes/class-nexlifydesk-admin.php:196 
#: includes/class-nexlifydesk-admin.php:661
msgid "Position Name:"
msgstr "Nome do cargo:"

#: includes/class-nexlifydesk-admin.php:197 
#: includes/class-nexlifydesk-admin.php:662
msgid "Position Slug (unique):"
msgstr "Posição Slug (única):"

#: includes/class-nexlifydesk-admin.php:198 
#: includes/class-nexlifydesk-admin.php:663
msgid "Assign Capabilities:"
msgstr "Atribuir capacidades:"

#: includes/class-nexlifydesk-admin.php:199
msgid "Save"
msgstr "Guardar"

#: includes/class-nexlifydesk-admin.php:200
msgid "Cancel"
msgstr "Cancelar"

#: includes/class-nexlifydesk-admin.php:201
msgid "Are you sure you want to delete this position?"
msgstr "Tem a certeza de que pretende eliminar esta posição?"

#: includes/class-nexlifydesk-admin.php:202 
#: includes/class-nexlifydesk-admin.php:239 templates/admin/tickets-list.php:78
msgid "Loading tickets..."
msgstr "Carregando bilhetes..."

#: includes/class-nexlifydesk-admin.php:203 
#: includes/class-nexlifydesk-admin.php:238
msgid "No tickets found."
msgstr "Não foram encontrados bilhetes."

#: includes/class-nexlifydesk-admin.php:204
msgid "Error loading tickets:"
msgstr "Erro ao carregar bilhetes:"

#: includes/class-nexlifydesk-admin.php:205
msgid "AJAX Error loading tickets."
msgstr "Erro AJAX no carregamento de bilhetes."

#: includes/class-nexlifydesk-admin.php:206 
#: includes/class-nexlifydesk-admin.php:241 
#: includes/class-nexlifydesk-admin.php:1058
msgid "Ticket ID"
msgstr "ID do bilhete"

#: includes/class-nexlifydesk-admin.php:207 
#: includes/class-nexlifydesk-admin.php:242 
#: templates/frontend/ticket-form.php:26
msgid "Subject"
msgstr "Assunto"

#: includes/class-nexlifydesk-admin.php:208 
#: includes/class-nexlifydesk-admin.php:243 
#: includes/class-nexlifydesk-admin.php:1268 
#: templates/admin/ticket-single.php:23
msgid "Status"
msgstr "Estado"

#: includes/class-nexlifydesk-admin.php:209 
#: includes/class-nexlifydesk-admin.php:245 
#: templates/frontend/ticket-single.php:174
msgid "Created"
msgstr "Criado"

#: includes/class-nexlifydesk-admin.php:210 
#: includes/class-nexlifydesk-admin.php:246 
#: includes/class-nexlifydesk-admin.php:349 
#: includes/class-nexlifydesk-admin.php:626
msgid "Actions"
msgstr "Acções"

#: includes/class-nexlifydesk-admin.php:211 
#: includes/class-nexlifydesk-admin.php:247
msgid "View"
msgstr "Ver"

#: includes/class-nexlifydesk-admin.php:212 
#: includes/class-nexlifydesk-admin.php:244
msgid "Assigned To"
msgstr "Atribuído a"

#: includes/class-nexlifydesk-admin.php:213 
#: includes/class-nexlifydesk-ajax.php:608
msgid "Ticket assigned successfully!"
msgstr "Bilhete atribuído com sucesso!"

#: includes/class-nexlifydesk-admin.php:240
msgid "Error loading tickets."
msgstr "Erro ao carregar bilhetes."

#: includes/class-nexlifydesk-admin.php:257 templates/admin/tickets-list.php:7
msgid "You do not have sufficient permissions to access this page."
msgstr "Não tem permissões suficientes para aceder a esta página."

#: includes/class-nexlifydesk-admin.php:268
msgid "You do not have permission to view this ticket."
msgstr "Não tem permissão para visualizar este bilhete."

#: includes/class-nexlifydesk-admin.php:275 
#: includes/class-nexlifydesk-admin.php:294 
#: includes/class-nexlifydesk-ajax.php:142 
#: includes/class-nexlifydesk-ajax.php:259 templates/admin/ticket-single.php:7
msgid "Ticket not found."
msgstr "Bilhete não encontrado."

#: includes/class-nexlifydesk-admin.php:307 
#: includes/class-nexlifydesk-admin.php:381 
#: includes/class-nexlifydesk-admin.php:538 
#: includes/class-nexlifydesk-admin.php:590 
#: includes/class-nexlifydesk-admin.php:765
msgid "You do not have permission to access this page."
msgstr "Não tem autorização para aceder a esta página."

#: includes/class-nexlifydesk-admin.php:326
msgid "Add New"
msgstr "Adicionar novo"

#: includes/class-nexlifydesk-admin.php:331
msgid "Category Name"
msgstr "Nome da categoria"

#: includes/class-nexlifydesk-admin.php:335 
#: includes/class-nexlifydesk-admin.php:348 
#: templates/frontend/ticket-single.php:98
msgid "Description"
msgstr "Descrição"

#: includes/class-nexlifydesk-admin.php:340 nexlifydesk.php:227 
#: nexlifydesk.php:423
msgid "Add Category"
msgstr "Adicionar categoria"

#: includes/class-nexlifydesk-admin.php:346 
#: includes/class-nexlifydesk-admin.php:626
msgid "Name"
msgstr "Nome"

#: includes/class-nexlifydesk-admin.php:347 
#: includes/class-nexlifydesk-admin.php:626
msgid "Slug"
msgstr "Lesma"

#: includes/class-nexlifydesk-admin.php:359 
#: includes/class-nexlifydesk-admin.php:645
msgid "Delete"
msgstr "Eliminar"

#: includes/class-nexlifydesk-admin.php:372
msgid "NexlifyDesk Settings"
msgstr "Definições do NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:385 templates/admin/reports.php:16
msgid "NexlifyDesk Reports"
msgstr "Relatórios NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:394
msgid "NexlifyDesk Agent Positions"
msgstr "Posições de Agente NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:410 
#: includes/class-nexlifydesk-admin.php:465 
#: includes/class-nexlifydesk-admin.php:503 
#: includes/class-nexlifydesk-admin.php:542 
#: includes/class-nexlifydesk-admin.php:594 
#: includes/class-nexlifydesk-admin.php:730 
#: includes/class-nexlifydesk-admin.php:769
msgid "Security check failed."
msgstr "O controlo de segurança falhou."

#: includes/class-nexlifydesk-admin.php:429 
#: includes/class-nexlifydesk-admin.php:553
msgid "Position Name and Slug are required."
msgstr "O Nome da posição e a Slug são obrigatórios."

#: includes/class-nexlifydesk-admin.php:438 
#: includes/class-nexlifydesk-admin.php:555
msgid "A position with this slug already exists."
msgstr "Já existe uma posição com este slug."

#: includes/class-nexlifydesk-admin.php:449 
#: includes/class-nexlifydesk-admin.php:562
msgid "Agent position added successfully."
msgstr "Posição de agente adicionada com sucesso."

#: includes/class-nexlifydesk-admin.php:477 
#: includes/class-nexlifydesk-admin.php:602
msgid "Agent position deleted."
msgstr "Posição de agente suprimida."

#: includes/class-nexlifydesk-admin.php:484 
#: includes/class-nexlifydesk-admin.php:604
msgid "Position not found."
msgstr "Posição não encontrada."

#: includes/class-nexlifydesk-admin.php:525 
#: includes/class-nexlifydesk-admin.php:578
msgid "Agent position updated."
msgstr "Posição do agente actualizada."

#: includes/class-nexlifydesk-admin.php:623
msgid "Existing Positions"
msgstr "Posições existentes"

#: includes/class-nexlifydesk-admin.php:626
msgid "Capabilities"
msgstr "Capacidades"

#: includes/class-nexlifydesk-admin.php:640 
#: includes/class-nexlifydesk-admin.php:697 
#: includes/class-nexlifydesk-admin.php:704 
#: includes/class-nexlifydesk-users.php:85
msgid "None"
msgstr "Nenhum"

#: includes/class-nexlifydesk-admin.php:644
msgid "Edit"
msgstr "Editar"

#: includes/class-nexlifydesk-admin.php:652
msgid "No agent positions defined yet."
msgstr "Ainda não foram definidas posições de agentes."

#: includes/class-nexlifydesk-admin.php:655 
#: includes/class-nexlifydesk-admin.php:656
msgid "Add New Position"
msgstr "Adicionar nova posição"

#: includes/class-nexlifydesk-admin.php:669
msgid "Add Position"
msgstr "Adicionar posição"

#: includes/class-nexlifydesk-admin.php:673
msgid "Assign Positions to Agents"
msgstr "Atribuir posições a agentes"

#: includes/class-nexlifydesk-admin.php:683
msgid "No NexlifyDesk Agents found."
msgstr "Não foram encontrados agentes NexlifyDesk."

#: includes/class-nexlifydesk-admin.php:692
msgid "Agent Name"
msgstr "Nome do agente"

#: includes/class-nexlifydesk-admin.php:692
msgid "Current Position"
msgstr "Posição atual"

#: includes/class-nexlifydesk-admin.php:692
msgid "Assign Position"
msgstr "Atribuir posição"

#: includes/class-nexlifydesk-admin.php:716
msgid "Save Agent Assignments"
msgstr "Guardar atribuições de agentes"

#: includes/class-nexlifydesk-admin.php:747 
#: includes/class-nexlifydesk-admin.php:785
msgid "Agent assignments saved successfully."
msgstr "As atribuições de agentes foram guardadas com sucesso."

#: includes/class-nexlifydesk-admin.php:749 
#: includes/class-nexlifydesk-admin.php:787
msgid "No agent assignments to save."
msgstr "Não há atribuições de agentes para guardar."

#: includes/class-nexlifydesk-admin.php:802 
#: includes/class-nexlifydesk-admin.php:1162
msgid "Settings saved successfully!"
msgstr "Definições guardadas com sucesso!"

#: includes/class-nexlifydesk-admin.php:815 
#: includes/class-nexlifydesk-admin.php:918 
#: includes/class-nexlifydesk-ajax.php:675
msgid "Category added successfully!"
msgstr "Categoria adicionada com sucesso!"

#: includes/class-nexlifydesk-admin.php:848 
#: includes/class-nexlifydesk-ajax.php:624
msgid "Category name is required."
msgstr "O nome da categoria é obrigatório."

#: includes/class-nexlifydesk-admin.php:860
msgid "Invalid database table. Please contact support."
msgstr "Tabela de base de dados inválida. Contacte a assistência."

#: includes/class-nexlifydesk-admin.php:882 
#: includes/class-nexlifydesk-ajax.php:649
msgid "A category with this name already exists."
msgstr "Já existe uma categoria com este nome."

#: includes/class-nexlifydesk-admin.php:901
msgid "Failed to add category."
msgstr "Falha ao adicionar a categoria."

#. translators: %s: Database error message
#: includes/class-nexlifydesk-admin.php:907 
#: includes/class-nexlifydesk-ajax.php:668
#, php-format
msgid "Failed to add category: %s"
msgstr "Falha ao adicionar a categoria: %s"

#: includes/class-nexlifydesk-admin.php:970
msgid "Email templates saved!"
msgstr "Modelos de correio eletrónico guardados!"

#: includes/class-nexlifydesk-admin.php:975
msgid "NexlifyDesk Email Templates"
msgstr "Modelos de e-mail NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:979
msgid "New Ticket"
msgstr "Novo bilhete"

#: includes/class-nexlifydesk-admin.php:993 
#: includes/class-nexlifydesk-admin.php:1011 
#: includes/class-nexlifydesk-admin.php:1029 
#: includes/class-nexlifydesk-admin.php:1047
msgid "Preview"
msgstr "Pré-visualização"

#: includes/class-nexlifydesk-admin.php:997
msgid "New Reply"
msgstr "Nova resposta"

#: includes/class-nexlifydesk-admin.php:1015
msgid "Status Changed"
msgstr "Estado alterado"

#: includes/class-nexlifydesk-admin.php:1033
msgid "SLA Breach"
msgstr "Violação do SLA"

#: includes/class-nexlifydesk-admin.php:1052
msgid "Save Templates"
msgstr "Guardar modelos"

#: includes/class-nexlifydesk-admin.php:1056
msgid "Available Placeholders"
msgstr "Marcadores de lugar disponíveis"

#: includes/class-nexlifydesk-admin.php:1059
msgid "Ticket Subject"
msgstr "Assunto do bilhete"

#: includes/class-nexlifydesk-admin.php:1060
msgid "Ticket Message"
msgstr "Mensagem do bilhete"

#: includes/class-nexlifydesk-admin.php:1061
msgid "User Name"
msgstr "Nome do utilizador"

#: includes/class-nexlifydesk-admin.php:1062
msgid "User Email"
msgstr "E-mail do utilizador"

#: includes/class-nexlifydesk-admin.php:1063
msgid "Ticket Status"
msgstr "Estado dos bilhetes"

#: includes/class-nexlifydesk-admin.php:1064
msgid "Ticket Priority"
msgstr "Prioridade dos bilhetes"

#: includes/class-nexlifydesk-admin.php:1065
msgid "Ticket Category"
msgstr "Categoria de bilhetes"

#: includes/class-nexlifydesk-admin.php:1066
msgid "Created Date/Time"
msgstr "Data/hora de criação"

#: includes/class-nexlifydesk-admin.php:1067
msgid "Last Updated Date/Time"
msgstr "Data/Hora da última atualização"

#: includes/class-nexlifydesk-admin.php:1068
msgid "Reply Message (for reply emails)"
msgstr ""
"Mensagem de resposta (para mensagens de correio eletrónico de resposta)"

#: includes/class-nexlifydesk-admin.php:1069
msgid "Reply Author Name (for reply emails)"
msgstr ""
"Nome do autor da resposta (para mensagens de correio eletrónico de resposta)"

#: includes/class-nexlifydesk-admin.php:1070
msgid "Direct link to the ticket conversation"
msgstr "Ligação direta à conversa sobre o bilhete"

#: includes/class-nexlifydesk-admin.php:1071
msgid "Direct link to the ticket in the admin area (for agents/admins)"
msgstr ""
"Ligação direta ao bilhete na área de administração (para "
"agentes/administradores)"

#: includes/class-nexlifydesk-admin.php:1073
msgid ""
"Copy and paste these placeholders into your templates. They will be replaced "
"with real ticket data."
msgstr ""
"Copie e cole esses placeholders nos seus modelos. Eles serão substituídos "
"por dados reais do bilhete."

#: includes/class-nexlifydesk-admin.php:1084
msgid "Too many attempts. Please try again later."
msgstr "Demasiadas tentativas. Por favor, tente novamente mais tarde."

#: includes/class-nexlifydesk-admin.php:1112
msgid "NexlifyDesk Data Warning:"
msgstr "Aviso de dados NexlifyDesk:"

#: includes/class-nexlifydesk-admin.php:1113
msgid ""
"Data retention is currently disabled. All tickets and customer data will be "
"permanently deleted if you uninstall the plugin."
msgstr ""
"A retenção de dados está atualmente desactivada. Todos os bilhetes e dados "
"dos clientes serão permanentemente apagados se desinstalar o plugin."

#: includes/class-nexlifydesk-admin.php:1115
msgid "Review Settings"
msgstr "Rever definições"

#: includes/class-nexlifydesk-admin.php:1125 nexlifydesk.php:438
msgid "You do not have permission to perform this action."
msgstr "Não tem permissão para executar esta ação."

#: includes/class-nexlifydesk-admin.php:1216
msgid "WooCommerce is required for this feature."
msgstr "O WooCommerce é necessário para esta funcionalidade."

#: includes/class-nexlifydesk-admin.php:1220
msgid "You do not have permission to view this page."
msgstr "Não tem autorização para visualizar esta página."

#: includes/class-nexlifydesk-admin.php:1245
msgid "Order Search"
msgstr "Pesquisa de encomendas"

#: includes/class-nexlifydesk-admin.php:1250
msgid "Enter Order ID"
msgstr "Introduzir ID da encomenda"

#: includes/class-nexlifydesk-admin.php:1252 
#: includes/class-nexlifydesk-admin.php:1254
msgid "Search"
msgstr "Pesquisar"

#: includes/class-nexlifydesk-admin.php:1256
msgid "Reset"
msgstr "Reiniciar"

#: includes/class-nexlifydesk-admin.php:1260
msgid "No order found with ID #"
msgstr "Não foi encontrada nenhuma encomenda com o número de identificação"

#: includes/class-nexlifydesk-admin.php:1263
msgid "Order"
msgstr "Encomendar"

#: includes/class-nexlifydesk-admin.php:1264 
#: includes/class-nexlifydesk-users.php:53 
#: templates/frontend/ticket-single.php:182
msgid "Customer"
msgstr "Cliente"

#: includes/class-nexlifydesk-admin.php:1265 
#: templates/admin/ticket-single.php:187 
#: templates/frontend/ticket-single.php:186
msgid "Email"
msgstr "Correio eletrónico"

#: includes/class-nexlifydesk-admin.php:1266
msgid "Phone"
msgstr "Telefone"

#: includes/class-nexlifydesk-admin.php:1267
msgid "Total"
msgstr "Total"

#: includes/class-nexlifydesk-admin.php:1269
msgid "Date"
msgstr "Data"

#: includes/class-nexlifydesk-admin.php:1270
msgid "Items"
msgstr "Artigos"

#: includes/class-nexlifydesk-admin.php:1289
msgid "Please enter an Order ID to search."
msgstr "Introduza um ID de encomenda para pesquisar."

#: includes/class-nexlifydesk-ajax.php:29
msgid "You must be logged in to submit a ticket."
msgstr "É necessário ter sessão iniciada para enviar um bilhete."

#: includes/class-nexlifydesk-ajax.php:33 
#: includes/class-nexlifydesk-tickets.php:32
msgid "Subject and message are required."
msgstr "O assunto e a mensagem são obrigatórios."

#: includes/class-nexlifydesk-ajax.php:102
msgid ""
"We found a similar ticket from you. Your message has been added to the "
"existing ticket."
msgstr ""
"Encontrámos um pedido de ajuda semelhante ao seu. A sua mensagem foi "
"adicionada ao pedido existente."

#: includes/class-nexlifydesk-ajax.php:115
msgid "Ticket submitted successfully!"
msgstr "Bilhete enviado com sucesso!"

#: includes/class-nexlifydesk-ajax.php:126
msgid "You must be logged in to reply."
msgstr "É necessário ter sessão iniciada para responder."

#: includes/class-nexlifydesk-ajax.php:130 
#: includes/class-nexlifydesk-ajax.php:249 
#: includes/class-nexlifydesk-ajax.php:291
msgid "Missing required fields."
msgstr "Faltam campos obrigatórios."

#: includes/class-nexlifydesk-ajax.php:154 nexlifydesk.php:232 
#: nexlifydesk.php:428
msgid ""
"This ticket is closed. Please create a new ticket for further assistance."
msgstr ""
"Este ticket está fechado. Por favor, crie um novo bilhete para obter mais "
"assistência."

#: includes/class-nexlifydesk-ajax.php:228
msgid "Reply added successfully!"
msgstr "Resposta adicionada com sucesso!"

#: includes/class-nexlifydesk-ajax.php:240
msgid "You must be logged in to add a note."
msgstr "É necessário ter sessão iniciada para adicionar uma nota."

#: includes/class-nexlifydesk-ajax.php:245
msgid "You do not have permission to add internal notes."
msgstr "Não tem permissão para adicionar notas internas."

#: includes/class-nexlifydesk-ajax.php:277
msgid "Internal note added successfully!"
msgstr "Nota interna adicionada com sucesso!"

#: includes/class-nexlifydesk-ajax.php:287
msgid "You must be logged in to update ticket status."
msgstr "É necessário ter sessão iniciada para atualizar o estado do bilhete."

#: includes/class-nexlifydesk-ajax.php:300
msgid "Only administrators can change the status of closed tickets."
msgstr ""
"Apenas os administradores podem alterar o estado dos bilhetes fechados."

#: includes/class-nexlifydesk-ajax.php:306
msgid "You do not have permission to update this ticket status."
msgstr "Não tem permissão para atualizar o estado deste bilhete."

#: includes/class-nexlifydesk-ajax.php:311
msgid "Invalid ticket status."
msgstr "Estado do bilhete inválido."

#: includes/class-nexlifydesk-ajax.php:317
msgid "Ticket status updated!"
msgstr "Estado do bilhete atualizado!"

#: includes/class-nexlifydesk-ajax.php:319
msgid "Could not update ticket status."
msgstr "Não foi possível atualizar o estado do bilhete."

#: includes/class-nexlifydesk-ajax.php:327
msgid "You must be logged in to upload files."
msgstr "É necessário ter sessão iniciada para carregar ficheiros."

#: includes/class-nexlifydesk-ajax.php:331
msgid "No file uploaded or invalid file format."
msgstr "Nenhum ficheiro carregado ou formato de ficheiro inválido."

#: includes/class-nexlifydesk-ajax.php:343
msgid "File upload error occurred."
msgstr "Ocorreu um erro de carregamento do ficheiro."

#: includes/class-nexlifydesk-ajax.php:347
msgid "Invalid file upload."
msgstr "Carregamento de ficheiro inválido."

#: includes/class-nexlifydesk-ajax.php:354
msgid ""
"File type not allowed. Only JPG, JPEG, PNG, and PDF files are permitted."
msgstr ""
"Tipo de ficheiro não permitido. Só são permitidos ficheiros JPG, JPEG, PNG e "
"PDF."

#: includes/class-nexlifydesk-ajax.php:376
msgid "File content does not match file extension."
msgstr "O conteúdo do ficheiro não corresponde à extensão do ficheiro."

#. translators: %d: Maximum file size in megabytes
#: includes/class-nexlifydesk-ajax.php:386
#, php-format
msgid "File size exceeds maximum limit of %dMB."
msgstr "O tamanho do ficheiro excede o limite máximo de %dMB."

#: includes/class-nexlifydesk-ajax.php:413
msgid "Could not upload file."
msgstr "Não foi possível carregar o ficheiro."

#: includes/class-nexlifydesk-ajax.php:422
msgid "You do not have permission to view tickets."
msgstr "Não tem permissão para ver os bilhetes."

#: includes/class-nexlifydesk-ajax.php:528 
#: includes/class-nexlifydesk-ajax.php:530 templates/admin/ticket-single.php:44
msgid "Unassigned"
msgstr "Não atribuído"

#: includes/class-nexlifydesk-ajax.php:542
msgid "Error loading tickets. Please try again or contact support."
msgstr "Erro ao carregar bilhetes. Tente novamente ou contacte o suporte."

#: includes/class-nexlifydesk-ajax.php:553
msgid "You do not have permission to assign tickets."
msgstr "Não tem permissão para atribuir bilhetes."

#: includes/class-nexlifydesk-ajax.php:557
msgid "Missing required parameters."
msgstr "Faltam parâmetros necessários."

#: includes/class-nexlifydesk-ajax.php:564
msgid "Invalid ticket ID or user ID."
msgstr "ID de bilhete ou ID de utilizador inválido."

#: includes/class-nexlifydesk-ajax.php:610
msgid "Could not assign ticket."
msgstr "Não foi possível atribuir um bilhete."

#: includes/class-nexlifydesk-ajax.php:618
msgid "You do not have permission to add categories."
msgstr "Não tem permissão para adicionar categorias."

#: includes/class-nexlifydesk-ajax.php:683
msgid "You do not have permission to delete categories."
msgstr "Não tem permissão para eliminar categorias."

#: includes/class-nexlifydesk-ajax.php:687
msgid "Category ID is required."
msgstr "A identificação da categoria é obrigatória."

#: includes/class-nexlifydesk-ajax.php:695
msgid "Invalid category ID."
msgstr "ID de categoria inválido."

#: includes/class-nexlifydesk-ajax.php:709
msgid "Category deleted successfully!"
msgstr "Categoria eliminada com sucesso!"

#: includes/class-nexlifydesk-ajax.php:711
msgid "Could not delete category."
msgstr "Não foi possível eliminar a categoria."

#. translators: 1: Ticket ID (e.g., T1005), 2: Ticket subject
#: includes/class-nexlifydesk-reports.php:234
#, php-format
msgid "New ticket #%1$s: %2$s"
msgstr "Novo bilhete #%1$s: %2$s"

#. translators: 1: User display name, 2: Ticket ID (e.g., T1005)
#: includes/class-nexlifydesk-reports.php:256
#, php-format
msgid "%1$s replied to ticket #%2$s"
msgstr "%1$s respondeu ao bilhete #%2$s"

#: includes/class-nexlifydesk-shortcodes.php:50
msgid "Single ticket template not found."
msgstr "Modelo de bilhete único não encontrado."

#: includes/class-nexlifydesk-shortcodes.php:62
msgid "Ticket list template not found."
msgstr "Modelo de lista de bilhetes não encontrado."

#: includes/class-nexlifydesk-tickets.php:88
msgid "Could not create ticket."
msgstr "Não foi possível criar um bilhete."

#: includes/class-nexlifydesk-tickets.php:256
msgid "Message is required."
msgstr "A mensagem é necessária."

#: includes/class-nexlifydesk-tickets.php:275
msgid "Could not add reply."
msgstr "Não foi possível adicionar resposta."

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:623
#, php-format
msgid "New Support Ticket #%s"
msgstr "Novo bilhete de suporte #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:677
#, php-format
msgid "New Reply to Ticket #%s"
msgstr "Nova resposta ao bilhete #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:708
#, php-format
msgid "Ticket #%s Status Changed"
msgstr "Bilhete #%s Estado alterado"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:723
#, php-format
msgid "SLA Breach: Ticket #%s"
msgstr "Violação do SLA: Bilhete #%s"

#. translators: 1: New assignee display name, 2: Assignee type (agent or administrator)
#: includes/class-nexlifydesk-tickets.php:983
#, php-format
msgid ""
"Ticket automatically reassigned to %1$s (%2$s) due to previous agent being "
"unavailable."
msgstr ""
"Bilhete automaticamente reatribuído a %1$s (%2$s) devido ao facto de o "
"agente anterior não estar disponível."

#: includes/class-nexlifydesk-users.php:30
msgid "NexlifyDesk Agent"
msgstr "Agente NexlifyDesk"

#: includes/class-nexlifydesk-users.php:78
msgid "NexlifyDesk Agent Position"
msgstr "Posição de Agente NexlifyDesk"

#: includes/class-nexlifydesk-users.php:82
msgid "Assigned Position"
msgstr "Posição atribuída"

#: includes/class-nexlifydesk-users.php:92
msgid "Assign a predefined position to this agent."
msgstr "Atribuir uma posição predefinida a este agente."

#: includes/class-nexlifydesk-users.php:114
msgid "Security verification failed."
msgstr "A verificação de segurança falhou."

#: includes/class-nexlifydesk-users.php:226
msgid "Permission denied."
msgstr "Permissão negada."

#: includes/class-nexlifydesk-users.php:231
msgid "Orphaned tickets have been reassigned."
msgstr "Os bilhetes órfãos foram reatribuídos."

#: includes/nexlifydesk-functions.php:11 templates/admin/ticket-single.php:25 
#: templates/admin/tickets-list.php:57
msgid "Open"
msgstr "Aberto"

#: includes/nexlifydesk-functions.php:12 templates/admin/ticket-single.php:27
msgid "Pending"
msgstr "Pendente"

#: includes/nexlifydesk-functions.php:13 templates/admin/ticket-single.php:28 
#: templates/admin/tickets-list.php:59
msgid "Resolved"
msgstr "Resolvido"

#: includes/nexlifydesk-functions.php:14 templates/admin/reports.php:106 
#: templates/admin/ticket-single.php:29 templates/admin/tickets-list.php:60
msgid "Closed"
msgstr "Fechado"

#: nexlifydesk.php:158
msgid ""
"This ticket was automatically closed after being resolved for 48 hours with "
"no activity."
msgstr ""
"Este bilhete foi automaticamente fechado depois de ter sido resolvido "
"durante 48 horas sem qualquer atividade."

#: nexlifydesk.php:220 nexlifydesk.php:416
msgid "Uploading..."
msgstr "Carregando..."

#: nexlifydesk.php:223 nexlifydesk.php:419
msgid "Submitting..."
msgstr "Enviar..."

#: nexlifydesk.php:224 nexlifydesk.php:420 
#: templates/frontend/ticket-form.php:120
msgid "Submit Ticket"
msgstr "Enviar bilhete"

#: nexlifydesk.php:225 nexlifydesk.php:421
msgid "An error occurred. Please try again."
msgstr "Ocorreu um erro. Por favor, tente novamente."

#: nexlifydesk.php:226 nexlifydesk.php:422
msgid "Adding..."
msgstr "Acrescentando..."

#: nexlifydesk.php:228 nexlifydesk.php:424
msgid "Add Reply"
msgstr "Adicionar resposta"

#: nexlifydesk.php:229 nexlifydesk.php:425 
#: templates/admin/ticket-single.php:101
msgid "Add Note"
msgstr "Adicionar nota"

#: nexlifydesk.php:231 nexlifydesk.php:427 
#: templates/frontend/ticket-single.php:164
msgid "Create New Ticket"
msgstr "Criar novo bilhete"

#: nexlifydesk.php:233 nexlifydesk.php:377 nexlifydesk.php:429
msgid "Status updated successfully!"
msgstr "Estado atualizado com sucesso!"

#: nexlifydesk.php:366
msgid "Invalid request."
msgstr "Pedido inválido."

#: nexlifydesk.php:371
msgid "Invalid status."
msgstr "Estado inválido."

#: nexlifydesk.php:379
msgid "Failed to update status."
msgstr "Falha na atualização do estado."

#. translators: %d: Number of tickets purged.
#: nexlifydesk.php:466
#, php-format
msgid "Purged %d tickets older than 1 year."
msgstr "Apagados %d bilhetes com mais de 1 ano."

#: nexlifydesk.php:468
msgid "No tickets older than 1 year found."
msgstr "Não foram encontrados bilhetes com mais de 1 ano."

#: nexlifydesk.php:472
msgid "Purged orphaned attachments."
msgstr "Eliminação de anexos órfãos."

#: templates/admin/reports.php:17
msgid "Performance analytics and support metrics"
msgstr "Análise de desempenho e métricas de apoio"

#: templates/admin/reports.php:24
msgid "Last 7 Days"
msgstr "Últimos 7 dias"

#: templates/admin/reports.php:25
msgid "Last 30 Days"
msgstr "Últimos 30 dias"

#: templates/admin/reports.php:26
msgid "Last 90 Days"
msgstr "Últimos 90 dias"

#: templates/admin/reports.php:27
msgid "Last Year"
msgstr "Ano passado"

#: templates/admin/reports.php:34
msgid "Total Tickets"
msgstr "Total de bilhetes"

#: templates/admin/reports.php:36 templates/admin/reports.php:41 
#: templates/admin/reports.php:46 templates/admin/reports.php:51
msgid "from last period"
msgstr "do último período"

#: templates/admin/reports.php:39
msgid "Active Tickets"
msgstr "Bilhetes activos"

#: templates/admin/reports.php:44
msgid "Closed Tickets"
msgstr "Bilhetes fechados"

#: templates/admin/reports.php:49 templates/admin/tickets-list.php:45
msgid "Avg Response Time"
msgstr "Tempo médio de resposta"

#: templates/admin/reports.php:59
msgid "Ticket Status Distribution"
msgstr "Distribuição do estado dos bilhetes"

#: templates/admin/reports.php:75
msgid "Priority Distribution"
msgstr "Distribuição de prioridades"

#: templates/admin/reports.php:91
msgid "Tickets This Month"
msgstr "Bilhetes este mês"

#: templates/admin/reports.php:100
msgid "Agent Performance"
msgstr "Desempenho do agente"

#: templates/admin/reports.php:104
msgid "Agent"
msgstr "Agente"

#: templates/admin/reports.php:105
msgid "Assigned"
msgstr "Atribuído"

#: templates/admin/reports.php:107
msgid "Response Rate"
msgstr "Taxa de resposta"

#: templates/admin/reports.php:108
msgid "Avg Response"
msgstr "Resposta média"

#: templates/admin/reports.php:127
msgid "Recent Activity"
msgstr "Atividade recente"

#: templates/admin/settings.php:56
msgid "General Settings"
msgstr "Definições gerais"

#: templates/admin/settings.php:59
msgid "Enable Email Notifications"
msgstr "Ativar as notificações por correio eletrónico"

#: templates/admin/settings.php:62
msgid "Send email notifications for new tickets, replies, and status changes."
msgstr ""
"Envie notificações por correio eletrónico para novos bilhetes, respostas e "
"alterações de estado."

#: templates/admin/settings.php:66
msgid "Default Priority"
msgstr "Prioridade por defeito"

#: templates/admin/settings.php:69 templates/admin/ticket-single.php:35 
#: templates/admin/tickets-list.php:67 templates/frontend/ticket-form.php:75
msgid "Low"
msgstr "Baixa"

#: templates/admin/settings.php:70 templates/admin/ticket-single.php:36 
#: templates/admin/tickets-list.php:66 templates/frontend/ticket-form.php:76
msgid "Medium"
msgstr "Médio"

#: templates/admin/settings.php:71 templates/admin/ticket-single.php:37 
#: templates/admin/tickets-list.php:65 templates/frontend/ticket-form.php:77
msgid "High"
msgstr "Elevado"

#: templates/admin/settings.php:72 templates/admin/ticket-single.php:38 
#: templates/frontend/ticket-form.php:78
msgid "Urgent"
msgstr "Urgente"

#: templates/admin/settings.php:74
msgid "Default priority for new tickets."
msgstr "Prioridade predefinida para novos bilhetes."

#: templates/admin/settings.php:78
msgid "Auto-Assign Tickets"
msgstr "Atribuição automática de bilhetes"

#: templates/admin/settings.php:81
msgid "Automatically assign new tickets to available support agents."
msgstr ""
"Atribuir automaticamente novos bilhetes a agentes de apoio disponíveis."

#: templates/admin/settings.php:85
msgid "Ticket List Page"
msgstr "Página da lista de bilhetes"

#: templates/admin/settings.php:88 templates/admin/settings.php:108
msgid "Select a page"
msgstr "Selecionar uma página"

#: templates/admin/settings.php:98 templates/admin/settings.php:118
msgid "No pages available"
msgstr "Nenhuma página disponível"

#: templates/admin/settings.php:101
msgid ""
"Select the page where the ticket list shortcode [nexlifydesk_ticket_list] is "
"embedded."
msgstr ""
"Selecione a página onde o código curto da lista de bilhetes "
"[nexlifydesk_ticket_list] está incorporado."

#: templates/admin/settings.php:105
msgid "Ticket Form Page"
msgstr "Página do formulário de bilhete"

#: templates/admin/settings.php:121
msgid ""
"Select the page where the ticket form shortcode [nexlifydesk_ticket_form] is "
"embedded."
msgstr ""
"Selecione a página onde o shortcode do formulário de bilhete "
"[nexlifydesk_ticket_form] está incorporado."

#: templates/admin/settings.php:125
msgid "Send Status Change Notification"
msgstr "Enviar notificação de alteração de estado"

#: templates/admin/settings.php:128
msgid "Send an email notification to the user when the ticket status changes."
msgstr ""
"Enviar uma notificação por correio eletrónico ao utilizador quando o estado "
"do bilhete for alterado."

#: templates/admin/settings.php:132
msgid "Ticket ID Prefix"
msgstr "Prefixo do ID do bilhete"

#: templates/admin/settings.php:135
msgid "Prefix for ticket IDs (e.g., T, #, TKT-)."
msgstr "Prefixo para IDs de bilhetes (por exemplo, T, #, TKT-)."

#: templates/admin/settings.php:139
msgid "Ticket ID Start Number"
msgstr "Número inicial do ID do bilhete"

#: templates/admin/settings.php:142
msgid ""
"The number to start ticket IDs from (e.g., 1001). Only used if no tickets "
"exist yet."
msgstr ""
"O número a partir do qual iniciar as IDs de ticket (por exemplo, 1001). "
"Utilizado apenas se ainda não existirem bilhetes."

#: templates/admin/settings.php:146
msgid "Data Retention on Uninstall"
msgstr "Retenção de dados na desinstalação"

#: templates/admin/settings.php:149
msgid "Keep all tickets and data when plugin is uninstalled"
msgstr "Manter todos os bilhetes e dados quando o plugin é desinstalado"

#: templates/admin/settings.php:151
msgid "Recommended: Keep enabled"
msgstr "Recomendado: Manter ativado"

#: templates/admin/settings.php:152
msgid ""
"When enabled, all tickets, replies, attachments, and customer data will be "
"preserved even after plugin deletion. Disable only if you want to completely "
"remove all plugin data during uninstall."
msgstr ""
"Quando ativado, todos os tickets, respostas, anexos e dados do cliente serão "
"preservados mesmo após a exclusão do plug-in. Desativar apenas se pretender "
"remover completamente todos os dados do plug-in durante a desinstalação."

#: templates/admin/settings.php:156
msgid ""
"Warning: Unchecking this option will permanently delete ALL ticket data when "
"the plugin is uninstalled!"
msgstr ""
"Aviso: Desmarcar esta opção eliminará permanentemente TODOS os dados dos "
"bilhetes quando o plugin for desinstalado!"

#: templates/admin/settings.php:159
msgid ""
"This includes: All tickets, customer replies, agent responses, attachments, "
"categories, and support history."
msgstr ""
"Isso inclui: Todos os tickets, respostas de clientes, respostas de agentes, "
"anexos, categorias e histórico de suporte."

#: templates/admin/settings.php:166
msgid "File Upload Settings"
msgstr "Definições de carregamento de ficheiros"

#: templates/admin/settings.php:169
msgid "Allowed File Types"
msgstr "Tipos de ficheiros permitidos"

#: templates/admin/settings.php:172
msgid "Comma-separated list of allowed file extensions (e.g., jpg,png,pdf)."
msgstr ""
"Lista separada por vírgulas das extensões de ficheiros permitidas (por "
"exemplo, jpg, png, pdf)."

#: templates/admin/settings.php:176
msgid "Maximum File Size (MB)"
msgstr "Tamanho máximo do ficheiro (MB)"

#: templates/admin/settings.php:179
msgid "Maximum size for uploaded files in megabytes."
msgstr "Tamanho máximo dos ficheiros carregados em megabytes."

#: templates/admin/settings.php:184
msgid "SLA Settings"
msgstr "Definições SLA"

#: templates/admin/settings.php:187
msgid "SLA Response Time (Hours)"
msgstr "Tempo de resposta do SLA (horas)"

#: templates/admin/settings.php:190
msgid "Expected response time for tickets (in hours)."
msgstr "Tempo de resposta esperado para os bilhetes (em horas)."

#: templates/admin/settings.php:194
msgid "Default Category"
msgstr "Categoria por defeito"

#: templates/admin/settings.php:206
msgid "No categories available"
msgstr "Não existem categorias disponíveis"

#: templates/admin/settings.php:209
msgid "Default category for new tickets."
msgstr "Categoria predefinida para novos bilhetes."

#: templates/admin/settings.php:214
msgid "Duplicate Detection Settings"
msgstr "Definições de deteção de duplicados"

#: templates/admin/settings.php:217
msgid "Enable Duplicate Detection"
msgstr "Ativar a deteção de duplicados"

#: templates/admin/settings.php:220
msgid ""
"Automatically check for duplicate tickets and add new messages as replies to "
"existing tickets."
msgstr ""
"Verificar automaticamente a existência de bilhetes duplicados e adicionar "
"novas mensagens como respostas a bilhetes existentes."

#: templates/admin/settings.php:224
msgid "Similarity Threshold (%)"
msgstr "Limiar de semelhança (%)"

#: templates/admin/settings.php:227
msgid ""
"Percentage of keyword similarity required to consider a ticket as duplicate "
"(50-100%)."
msgstr ""
"Percentagem de semelhança de palavras-chave necessária para considerar um "
"bilhete como duplicado (50-100%)."

#: templates/admin/settings.php:232
msgid "Data Management"
msgstr "Gestão de dados"

#: templates/admin/settings.php:235 templates/admin/settings.php:238
msgid "Purge Data"
msgstr "Eliminar dados"

#: templates/admin/settings.php:237
msgid ""
"Remove old or unnecessary data to free up space and improve performance."
msgstr ""
"Remova dados antigos ou desnecessários para libertar espaço e melhorar o "
"desempenho."

#: templates/admin/settings.php:245
msgid "Save Settings"
msgstr "Guardar definições"

#: templates/admin/ticket-single.php:26 templates/admin/tickets-list.php:37 
#: templates/admin/tickets-list.php:58
msgid "In Progress"
msgstr "Em curso"

#: templates/admin/ticket-single.php:33 templates/frontend/ticket-form.php:71
msgid "Priority"
msgstr "Prioridade"

#: templates/admin/ticket-single.php:42
msgid "Assignee"
msgstr "Cessionário"

#: templates/admin/ticket-single.php:58
msgid "Tags"
msgstr "Etiquetas"

#: templates/admin/ticket-single.php:60
msgid "N/A"
msgstr "N/A"

#. translators: 1: requester name, 2: date and time
#: templates/admin/ticket-single.php:71
#, php-format
msgid "Requested by %1$s on %2$s"
msgstr "Solicitado por %1$s em %2$s"

#: templates/admin/ticket-single.php:78
msgid "Reply"
msgstr "Responder"

#: templates/admin/ticket-single.php:79
msgid "Add Internal Note"
msgstr "Adicionar nota interna"

#: templates/admin/ticket-single.php:84
msgid "Type your public reply here..."
msgstr "Escreva aqui a sua resposta pública..."

#: templates/admin/ticket-single.php:86
msgid "Send Reply"
msgstr "Enviar resposta"

#: templates/admin/ticket-single.php:87
msgid "Attach File"
msgstr "Anexar ficheiro"

#: templates/admin/ticket-single.php:99
msgid "Type your internal note here... (not visible to customer)"
msgstr "Escreva aqui a sua nota interna... (não visível para o cliente)"

#: templates/admin/ticket-single.php:150
msgid "Internal Note"
msgstr "Nota interna"

#: templates/admin/ticket-single.php:172
msgid "About Customer"
msgstr "Sobre o cliente"

#: templates/admin/ticket-single.php:176
msgid "View Profile"
msgstr "Ver Perfil"

#: templates/admin/ticket-single.php:180 
#: templates/frontend/ticket-single.php:172
msgid "Ticket Details"
msgstr "Detalhes do bilhete"

#: templates/admin/ticket-single.php:181
msgid "ID:"
msgstr "ID:"

#: templates/admin/ticket-single.php:182
msgid "Created:"
msgstr "Criado:"

#: templates/admin/ticket-single.php:183
msgid "Channel:"
msgstr "Canal:"

#: templates/admin/ticket-single.php:185
msgid "Web"
msgstr "Web"

#: templates/admin/ticket-single.php:186
msgid "Chatbot"
msgstr "Chatbot"

#: templates/admin/ticket-single.php:195 templates/frontend/ticket-form.php:85 
#: templates/frontend/ticket-single.php:137
msgid "Attachments"
msgstr "Anexos"

#: templates/admin/ticket-single.php:204
msgid "No attachments found."
msgstr "Não foram encontrados anexos."

#: templates/admin/tickets-list.php:19
msgid "Support Tickets"
msgstr "Bilhetes de apoio"

#: templates/admin/tickets-list.php:20
msgid "Manage and track customer support requests"
msgstr "Gerir e acompanhar os pedidos de apoio ao cliente"

#: templates/admin/tickets-list.php:33
msgid "Open Tickets"
msgstr "Bilhetes abertos"

#: templates/admin/tickets-list.php:41
msgid "Resolved This Month"
msgstr "Resolvido este mês"

#: templates/admin/tickets-list.php:52
msgid "Search tickets..."
msgstr "Procurar bilhetes..."

#: templates/admin/tickets-list.php:56
msgid "All Statuses"
msgstr "Todos os estados"

#: templates/admin/tickets-list.php:64
msgid "All Priorities"
msgstr "Todas as prioridades"

#: templates/admin/tickets-list.php:71
msgid "Reassign Orphaned Tickets"
msgstr "Reatribuir bilhetes órfãos"

#: templates/frontend/partials/single-reply.php:16 
#: templates/frontend/partials/single-reply.php:34
msgid "Unknown"
msgstr "Desconhecido"

#: templates/frontend/ticket-form.php:17
msgid "Get Support"
msgstr "Obter suporte"

#: templates/frontend/ticket-form.php:18
msgid "We're here to help you resolve any issues quickly"
msgstr "Estamos aqui para o ajudar a resolver rapidamente qualquer problema"

#: templates/frontend/ticket-form.php:33
msgid "Brief description of your issue"
msgstr "Breve descrição do seu problema"

#: templates/frontend/ticket-form.php:38
msgid "Message"
msgstr "Mensagem"

#: templates/frontend/ticket-form.php:44
msgid "Please describe your issue in detail..."
msgstr "Descreva o seu problema em pormenor..."

#: templates/frontend/ticket-form.php:50 
#: templates/frontend/ticket-single.php:190
msgid "Category"
msgstr "Categoria"

#: templates/frontend/ticket-form.php:54
msgid "Select category"
msgstr "Selecionar categoria"

#: templates/frontend/ticket-form.php:64
msgid "General Support"
msgstr "Apoio geral"

#: templates/frontend/ticket-form.php:97
msgid "Click to upload files"
msgstr "Clique para carregar ficheiros"

#: templates/frontend/ticket-form.php:99
msgid "or drag and drop files here"
msgstr "ou arrastar e largar ficheiros aqui"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-form.php:107
#, php-format
msgid "Max size: %1$sMB. Allowed types: %2$s"
msgstr "Tamanho máximo: %1$sMB. Tipos permitidos: %2$s"

#: templates/frontend/ticket-form.php:128
msgid "Login Required"
msgstr "Necessário iniciar sessão"

#: templates/frontend/ticket-form.php:129
msgid "Please log in to submit a support ticket."
msgstr "Inicie sessão para enviar um pedido de assistência."

#: templates/frontend/ticket-form.php:133 
#: templates/frontend/ticket-single.php:22
msgid "Log In"
msgstr "Iniciar sessão"

#: templates/frontend/ticket-form.php:137 
#: templates/frontend/ticket-single.php:24
msgid "Register"
msgstr "Registo"

#: templates/frontend/ticket-form.php:163
msgid "Ticket Submitted!"
msgstr "Bilhete enviado!"

#. translators: %s: Ticket number
#: templates/frontend/ticket-form.php:168
#, php-format
msgid "Your ticket number is %s. We will be in touch shortly."
msgstr "O número do seu bilhete é %s. Entraremos em contacto brevemente."

#: templates/frontend/ticket-form.php:176
msgid "View Your Ticket"
msgstr "Ver o seu bilhete"

#: templates/frontend/ticket-list.php:19
msgid "Your Support Tickets"
msgstr "Os seus bilhetes de apoio"

#: templates/frontend/ticket-list.php:20
msgid "View and track your support requests"
msgstr "Ver e acompanhar os seus pedidos de apoio"

#: templates/frontend/ticket-list.php:24
msgid "Submit New Ticket"
msgstr "Enviar novo bilhete"

#: templates/frontend/ticket-list.php:32
msgid "No tickets found"
msgstr "Não foram encontrados bilhetes"

#: templates/frontend/ticket-list.php:33
msgid "You haven't submitted any support tickets yet."
msgstr "Ainda não enviou nenhum pedido de assistência."

#: templates/frontend/ticket-list.php:36
msgid "Submit Your First Ticket"
msgstr "Enviar o seu primeiro bilhete"

#: templates/frontend/ticket-list.php:65
msgid "View Ticket"
msgstr "Ver bilhete"

#: templates/frontend/ticket-single.php:9
msgid "Security check failed"
msgstr "Falha no controlo de segurança"

#: templates/frontend/ticket-single.php:20
msgid "Please log in to view your support tickets."
msgstr "Inicie sessão para ver os seus bilhetes de apoio."

#: templates/frontend/ticket-single.php:47
msgid ""
"You are not authorized to view this ticket or the ticket does not exist."
msgstr "Não está autorizado a visualizar este bilhete ou o bilhete não existe."

#: templates/frontend/ticket-single.php:49
msgid "← Back to All Tickets"
msgstr "← Voltar a todos os bilhetes"

#: templates/frontend/ticket-single.php:73
msgid "Your ticket has been submitted successfully!"
msgstr "O seu bilhete foi enviado com sucesso!"

#: templates/frontend/ticket-single.php:77
msgid ""
"We found a similar ticket from you. Your message has been added to this "
"existing ticket below."
msgstr ""
"Encontrámos um bilhete semelhante seu. A sua mensagem foi adicionada a este "
"pedido existente abaixo."

#: templates/frontend/ticket-single.php:114
msgid "Conversation"
msgstr "Conversação"

#: templates/frontend/ticket-single.php:133
msgid "Your Reply"
msgstr "A sua resposta"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-single.php:145
#, php-format
msgid "Max file size: %1$sMB. Allowed types: %2$s"
msgstr "Tamanho máximo do ficheiro: %1$sMB. Tipos permitidos: %2$s"

#: templates/frontend/ticket-single.php:153
msgid "Reply to Ticket"
msgstr "Responder ao bilhete"

#: templates/frontend/ticket-single.php:159
msgid ""
"This ticket is closed. If you need further assistance, please open a new "
"ticket."
msgstr ""
"Este ticket está fechado. Se precisar de mais assistência, abra um novo "
"bilhete."

#: templates/frontend/ticket-single.php:178
msgid "Last Updated"
msgstr "Última atualização"

#: templates/frontend/ticket-single.php:179
msgid "ago"
msgstr "atrás"

#: templates/frontend/ticket-single.php:194
msgid "Assigned Agent"
msgstr "Agente atribuído"

#: templates/frontend/ticket-single.php:198
msgid "← All Tickets"
msgstr "← Todos os bilhetes"
