# Copyright (C) 2025 NexlifyLabs
# This file is distributed under the GPL-2.0+.
msgid ""
msgstr ""
"Project-Id-Version: NexlifyDesk 1.0.1\n"
"Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/nexlifydesk\n"
"Last-Translator: TeeJay <teejay@nexlifylabs.com>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"POT-Creation-Date: 2025-07-08T08:05:23+02:00\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"X-Generator: WP-CLI 2.12.0\n"
"X-Domain: nexlifydesk\n"

#. Plugin Name of the plugin
#: nexlifydesk.php
#: includes/class-nexlifydesk-admin.php:23
#: templates/admin/reports.php:13
msgid "NexlifyDesk"
msgstr ""

#. Description of the plugin
#: nexlifydesk.php
msgid "A complete support ticketing system for WordPress."
msgstr ""

#. Author of the plugin
#: nexlifydesk.php
msgid "NexlifyLabs"
msgstr ""

#. Author URI of the plugin
#: nexlifydesk.php
msgid "https://nexlifylabs.com"
msgstr ""

#: includes/class-nexlifydesk-admin.php:22
msgid "NexlifyDesk Tickets"
msgstr ""

#: includes/class-nexlifydesk-admin.php:34
#: includes/class-nexlifydesk-admin.php:35
msgid "All Tickets"
msgstr ""

#: includes/class-nexlifydesk-admin.php:44
#: includes/class-nexlifydesk-admin.php:326
msgid "Ticket Categories"
msgstr ""

#: includes/class-nexlifydesk-admin.php:45
msgid "Categories"
msgstr ""

#: includes/class-nexlifydesk-admin.php:54
#: includes/class-nexlifydesk-admin.php:55
msgid "Settings"
msgstr ""

#: includes/class-nexlifydesk-admin.php:64
#: includes/class-nexlifydesk-admin.php:65
msgid "Reports"
msgstr ""

#: includes/class-nexlifydesk-admin.php:74
#: includes/class-nexlifydesk-admin.php:75
msgid "Order History"
msgstr ""

#: includes/class-nexlifydesk-admin.php:84
#: includes/class-nexlifydesk-admin.php:85
msgid "Agent Positions"
msgstr ""

#: includes/class-nexlifydesk-admin.php:94
#: includes/class-nexlifydesk-admin.php:95
msgid "Email Templates"
msgstr ""

#: includes/class-nexlifydesk-admin.php:104
#: includes/class-nexlifydesk-admin.php:105
#: includes/class-nexlifydesk-admin.php:151
msgid "Support"
msgstr ""

#: includes/class-nexlifydesk-admin.php:133
msgid "Support request sent successfully!"
msgstr ""

#: includes/class-nexlifydesk-admin.php:135
msgid "Failed to send support request. Please ensure your WordPress site can send emails."
msgstr ""

#: includes/class-nexlifydesk-admin.php:138
msgid "Error: Support email function not found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:141
msgid "Subject and Message are required fields."
msgstr ""

#: includes/class-nexlifydesk-admin.php:144
#: includes/class-nexlifydesk-admin.php:282
msgid "Security check failed. Please try again."
msgstr ""

#: includes/class-nexlifydesk-admin.php:151
msgid "Error: Support form display function not found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:181
#: includes/class-nexlifydesk-admin.php:617
msgid "View All Tickets"
msgstr ""

#: includes/class-nexlifydesk-admin.php:182
#: includes/class-nexlifydesk-admin.php:618
msgid "Assign Tickets"
msgstr ""

#: includes/class-nexlifydesk-admin.php:183
#: includes/class-nexlifydesk-admin.php:619
msgid "Manage Categories"
msgstr ""

#: includes/class-nexlifydesk-admin.php:184
#: includes/class-nexlifydesk-admin.php:620
msgid "View Reports"
msgstr ""

#: includes/class-nexlifydesk-admin.php:196
#: includes/class-nexlifydesk-admin.php:661
msgid "Position Name:"
msgstr ""

#: includes/class-nexlifydesk-admin.php:197
#: includes/class-nexlifydesk-admin.php:662
msgid "Position Slug (unique):"
msgstr ""

#: includes/class-nexlifydesk-admin.php:198
#: includes/class-nexlifydesk-admin.php:663
msgid "Assign Capabilities:"
msgstr ""

#: includes/class-nexlifydesk-admin.php:199
msgid "Save"
msgstr ""

#: includes/class-nexlifydesk-admin.php:200
msgid "Cancel"
msgstr ""

#: includes/class-nexlifydesk-admin.php:201
msgid "Are you sure you want to delete this position?"
msgstr ""

#: includes/class-nexlifydesk-admin.php:202
#: includes/class-nexlifydesk-admin.php:239
#: templates/admin/tickets-list.php:78
msgid "Loading tickets..."
msgstr ""

#: includes/class-nexlifydesk-admin.php:203
#: includes/class-nexlifydesk-admin.php:238
msgid "No tickets found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:204
msgid "Error loading tickets:"
msgstr ""

#: includes/class-nexlifydesk-admin.php:205
msgid "AJAX Error loading tickets."
msgstr ""

#: includes/class-nexlifydesk-admin.php:206
#: includes/class-nexlifydesk-admin.php:241
#: includes/class-nexlifydesk-admin.php:1058
msgid "Ticket ID"
msgstr ""

#: includes/class-nexlifydesk-admin.php:207
#: includes/class-nexlifydesk-admin.php:242
#: templates/frontend/ticket-form.php:26
msgid "Subject"
msgstr ""

#: includes/class-nexlifydesk-admin.php:208
#: includes/class-nexlifydesk-admin.php:243
#: includes/class-nexlifydesk-admin.php:1268
#: templates/admin/ticket-single.php:23
msgid "Status"
msgstr ""

#: includes/class-nexlifydesk-admin.php:209
#: includes/class-nexlifydesk-admin.php:245
#: templates/frontend/ticket-single.php:174
msgid "Created"
msgstr ""

#: includes/class-nexlifydesk-admin.php:210
#: includes/class-nexlifydesk-admin.php:246
#: includes/class-nexlifydesk-admin.php:349
#: includes/class-nexlifydesk-admin.php:626
msgid "Actions"
msgstr ""

#: includes/class-nexlifydesk-admin.php:211
#: includes/class-nexlifydesk-admin.php:247
msgid "View"
msgstr ""

#: includes/class-nexlifydesk-admin.php:212
#: includes/class-nexlifydesk-admin.php:244
msgid "Assigned To"
msgstr ""

#: includes/class-nexlifydesk-admin.php:213
#: includes/class-nexlifydesk-ajax.php:608
msgid "Ticket assigned successfully!"
msgstr ""

#: includes/class-nexlifydesk-admin.php:240
msgid "Error loading tickets."
msgstr ""

#: includes/class-nexlifydesk-admin.php:257
#: templates/admin/tickets-list.php:7
msgid "You do not have sufficient permissions to access this page."
msgstr ""

#: includes/class-nexlifydesk-admin.php:268
msgid "You do not have permission to view this ticket."
msgstr ""

#: includes/class-nexlifydesk-admin.php:275
#: includes/class-nexlifydesk-admin.php:294
#: includes/class-nexlifydesk-ajax.php:142
#: includes/class-nexlifydesk-ajax.php:259
#: templates/admin/ticket-single.php:7
msgid "Ticket not found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:307
#: includes/class-nexlifydesk-admin.php:381
#: includes/class-nexlifydesk-admin.php:538
#: includes/class-nexlifydesk-admin.php:590
#: includes/class-nexlifydesk-admin.php:765
msgid "You do not have permission to access this page."
msgstr ""

#: includes/class-nexlifydesk-admin.php:326
msgid "Add New"
msgstr ""

#: includes/class-nexlifydesk-admin.php:331
msgid "Category Name"
msgstr ""

#: includes/class-nexlifydesk-admin.php:335
#: includes/class-nexlifydesk-admin.php:348
#: templates/frontend/ticket-single.php:98
msgid "Description"
msgstr ""

#: includes/class-nexlifydesk-admin.php:340
#: nexlifydesk.php:227
#: nexlifydesk.php:423
msgid "Add Category"
msgstr ""

#: includes/class-nexlifydesk-admin.php:346
#: includes/class-nexlifydesk-admin.php:626
msgid "Name"
msgstr ""

#: includes/class-nexlifydesk-admin.php:347
#: includes/class-nexlifydesk-admin.php:626
msgid "Slug"
msgstr ""

#: includes/class-nexlifydesk-admin.php:359
#: includes/class-nexlifydesk-admin.php:645
msgid "Delete"
msgstr ""

#: includes/class-nexlifydesk-admin.php:372
msgid "NexlifyDesk Settings"
msgstr ""

#: includes/class-nexlifydesk-admin.php:385
#: templates/admin/reports.php:16
msgid "NexlifyDesk Reports"
msgstr ""

#: includes/class-nexlifydesk-admin.php:394
msgid "NexlifyDesk Agent Positions"
msgstr ""

#: includes/class-nexlifydesk-admin.php:410
#: includes/class-nexlifydesk-admin.php:465
#: includes/class-nexlifydesk-admin.php:503
#: includes/class-nexlifydesk-admin.php:542
#: includes/class-nexlifydesk-admin.php:594
#: includes/class-nexlifydesk-admin.php:730
#: includes/class-nexlifydesk-admin.php:769
msgid "Security check failed."
msgstr ""

#: includes/class-nexlifydesk-admin.php:429
#: includes/class-nexlifydesk-admin.php:553
msgid "Position Name and Slug are required."
msgstr ""

#: includes/class-nexlifydesk-admin.php:438
#: includes/class-nexlifydesk-admin.php:555
msgid "A position with this slug already exists."
msgstr ""

#: includes/class-nexlifydesk-admin.php:449
#: includes/class-nexlifydesk-admin.php:562
msgid "Agent position added successfully."
msgstr ""

#: includes/class-nexlifydesk-admin.php:477
#: includes/class-nexlifydesk-admin.php:602
msgid "Agent position deleted."
msgstr ""

#: includes/class-nexlifydesk-admin.php:484
#: includes/class-nexlifydesk-admin.php:604
msgid "Position not found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:525
#: includes/class-nexlifydesk-admin.php:578
msgid "Agent position updated."
msgstr ""

#: includes/class-nexlifydesk-admin.php:623
msgid "Existing Positions"
msgstr ""

#: includes/class-nexlifydesk-admin.php:626
msgid "Capabilities"
msgstr ""

#: includes/class-nexlifydesk-admin.php:640
#: includes/class-nexlifydesk-admin.php:697
#: includes/class-nexlifydesk-admin.php:704
#: includes/class-nexlifydesk-users.php:85
msgid "None"
msgstr ""

#: includes/class-nexlifydesk-admin.php:644
msgid "Edit"
msgstr ""

#: includes/class-nexlifydesk-admin.php:652
msgid "No agent positions defined yet."
msgstr ""

#: includes/class-nexlifydesk-admin.php:655
#: includes/class-nexlifydesk-admin.php:656
msgid "Add New Position"
msgstr ""

#: includes/class-nexlifydesk-admin.php:669
msgid "Add Position"
msgstr ""

#: includes/class-nexlifydesk-admin.php:673
msgid "Assign Positions to Agents"
msgstr ""

#: includes/class-nexlifydesk-admin.php:683
msgid "No NexlifyDesk Agents found."
msgstr ""

#: includes/class-nexlifydesk-admin.php:692
msgid "Agent Name"
msgstr ""

#: includes/class-nexlifydesk-admin.php:692
msgid "Current Position"
msgstr ""

#: includes/class-nexlifydesk-admin.php:692
msgid "Assign Position"
msgstr ""

#: includes/class-nexlifydesk-admin.php:716
msgid "Save Agent Assignments"
msgstr ""

#: includes/class-nexlifydesk-admin.php:747
#: includes/class-nexlifydesk-admin.php:785
msgid "Agent assignments saved successfully."
msgstr ""

#: includes/class-nexlifydesk-admin.php:749
#: includes/class-nexlifydesk-admin.php:787
msgid "No agent assignments to save."
msgstr ""

#: includes/class-nexlifydesk-admin.php:802
#: includes/class-nexlifydesk-admin.php:1162
msgid "Settings saved successfully!"
msgstr ""

#: includes/class-nexlifydesk-admin.php:815
#: includes/class-nexlifydesk-admin.php:918
#: includes/class-nexlifydesk-ajax.php:675
msgid "Category added successfully!"
msgstr ""

#: includes/class-nexlifydesk-admin.php:848
#: includes/class-nexlifydesk-ajax.php:624
msgid "Category name is required."
msgstr ""

#: includes/class-nexlifydesk-admin.php:860
msgid "Invalid database table. Please contact support."
msgstr ""

#: includes/class-nexlifydesk-admin.php:882
#: includes/class-nexlifydesk-ajax.php:649
msgid "A category with this name already exists."
msgstr ""

#: includes/class-nexlifydesk-admin.php:901
msgid "Failed to add category."
msgstr ""

#. translators: %s: Database error message
#: includes/class-nexlifydesk-admin.php:907
#: includes/class-nexlifydesk-ajax.php:668
#, php-format
msgid "Failed to add category: %s"
msgstr ""

#: includes/class-nexlifydesk-admin.php:970
msgid "Email templates saved!"
msgstr ""

#: includes/class-nexlifydesk-admin.php:975
msgid "NexlifyDesk Email Templates"
msgstr ""

#: includes/class-nexlifydesk-admin.php:979
msgid "New Ticket"
msgstr ""

#: includes/class-nexlifydesk-admin.php:993
#: includes/class-nexlifydesk-admin.php:1011
#: includes/class-nexlifydesk-admin.php:1029
#: includes/class-nexlifydesk-admin.php:1047
msgid "Preview"
msgstr ""

#: includes/class-nexlifydesk-admin.php:997
msgid "New Reply"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1015
msgid "Status Changed"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1033
msgid "SLA Breach"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1052
msgid "Save Templates"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1056
msgid "Available Placeholders"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1059
msgid "Ticket Subject"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1060
msgid "Ticket Message"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1061
msgid "User Name"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1062
msgid "User Email"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1063
msgid "Ticket Status"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1064
msgid "Ticket Priority"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1065
msgid "Ticket Category"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1066
msgid "Created Date/Time"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1067
msgid "Last Updated Date/Time"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1068
msgid "Reply Message (for reply emails)"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1069
msgid "Reply Author Name (for reply emails)"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1070
msgid "Direct link to the ticket conversation"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1071
msgid "Direct link to the ticket in the admin area (for agents/admins)"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1073
msgid "Copy and paste these placeholders into your templates. They will be replaced with real ticket data."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1084
msgid "Too many attempts. Please try again later."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1112
msgid "NexlifyDesk Data Warning:"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1113
msgid "Data retention is currently disabled. All tickets and customer data will be permanently deleted if you uninstall the plugin."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1115
msgid "Review Settings"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1125
#: nexlifydesk.php:438
msgid "You do not have permission to perform this action."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1216
msgid "WooCommerce is required for this feature."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1220
msgid "You do not have permission to view this page."
msgstr ""

#: includes/class-nexlifydesk-admin.php:1245
msgid "Order Search"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1250
msgid "Enter Order ID"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1252
#: includes/class-nexlifydesk-admin.php:1254
msgid "Search"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1256
msgid "Reset"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1260
msgid "No order found with ID #"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1263
msgid "Order"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1264
#: includes/class-nexlifydesk-users.php:53
#: templates/frontend/ticket-single.php:182
msgid "Customer"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1265
#: templates/admin/ticket-single.php:187
#: templates/frontend/ticket-single.php:186
msgid "Email"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1266
msgid "Phone"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1267
msgid "Total"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1269
msgid "Date"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1270
msgid "Items"
msgstr ""

#: includes/class-nexlifydesk-admin.php:1289
msgid "Please enter an Order ID to search."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:29
msgid "You must be logged in to submit a ticket."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:33
#: includes/class-nexlifydesk-tickets.php:32
msgid "Subject and message are required."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:102
msgid "We found a similar ticket from you. Your message has been added to the existing ticket."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:115
msgid "Ticket submitted successfully!"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:126
msgid "You must be logged in to reply."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:130
#: includes/class-nexlifydesk-ajax.php:249
#: includes/class-nexlifydesk-ajax.php:291
msgid "Missing required fields."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:154
#: nexlifydesk.php:232
#: nexlifydesk.php:428
msgid "This ticket is closed. Please create a new ticket for further assistance."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:228
msgid "Reply added successfully!"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:240
msgid "You must be logged in to add a note."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:245
msgid "You do not have permission to add internal notes."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:277
msgid "Internal note added successfully!"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:287
msgid "You must be logged in to update ticket status."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:300
msgid "Only administrators can change the status of closed tickets."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:306
msgid "You do not have permission to update this ticket status."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:311
msgid "Invalid ticket status."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:317
msgid "Ticket status updated!"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:319
msgid "Could not update ticket status."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:327
msgid "You must be logged in to upload files."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:331
msgid "No file uploaded or invalid file format."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:343
msgid "File upload error occurred."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:347
msgid "Invalid file upload."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:354
msgid "File type not allowed. Only JPG, JPEG, PNG, and PDF files are permitted."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:376
msgid "File content does not match file extension."
msgstr ""

#. translators: %d: Maximum file size in megabytes
#: includes/class-nexlifydesk-ajax.php:386
#, php-format
msgid "File size exceeds maximum limit of %dMB."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:413
msgid "Could not upload file."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:422
msgid "You do not have permission to view tickets."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:528
#: includes/class-nexlifydesk-ajax.php:530
#: templates/admin/ticket-single.php:44
msgid "Unassigned"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:542
msgid "Error loading tickets. Please try again or contact support."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:553
msgid "You do not have permission to assign tickets."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:557
msgid "Missing required parameters."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:564
msgid "Invalid ticket ID or user ID."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:610
msgid "Could not assign ticket."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:618
msgid "You do not have permission to add categories."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:683
msgid "You do not have permission to delete categories."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:687
msgid "Category ID is required."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:695
msgid "Invalid category ID."
msgstr ""

#: includes/class-nexlifydesk-ajax.php:709
msgid "Category deleted successfully!"
msgstr ""

#: includes/class-nexlifydesk-ajax.php:711
msgid "Could not delete category."
msgstr ""

#. translators: 1: Ticket ID (e.g., T1005), 2: Ticket subject
#: includes/class-nexlifydesk-reports.php:234
#, php-format
msgid "New ticket #%1$s: %2$s"
msgstr ""

#. translators: 1: User display name, 2: Ticket ID (e.g., T1005)
#: includes/class-nexlifydesk-reports.php:256
#, php-format
msgid "%1$s replied to ticket #%2$s"
msgstr ""

#: includes/class-nexlifydesk-shortcodes.php:50
msgid "Single ticket template not found."
msgstr ""

#: includes/class-nexlifydesk-shortcodes.php:62
msgid "Ticket list template not found."
msgstr ""

#: includes/class-nexlifydesk-tickets.php:88
msgid "Could not create ticket."
msgstr ""

#: includes/class-nexlifydesk-tickets.php:256
msgid "Message is required."
msgstr ""

#: includes/class-nexlifydesk-tickets.php:275
msgid "Could not add reply."
msgstr ""

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:623
#, php-format
msgid "New Support Ticket #%s"
msgstr ""

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:677
#, php-format
msgid "New Reply to Ticket #%s"
msgstr ""

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:708
#, php-format
msgid "Ticket #%s Status Changed"
msgstr ""

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:723
#, php-format
msgid "SLA Breach: Ticket #%s"
msgstr ""

#. translators: 1: New assignee display name, 2: Assignee type (agent or administrator)
#: includes/class-nexlifydesk-tickets.php:983
#, php-format
msgid "Ticket automatically reassigned to %1$s (%2$s) due to previous agent being unavailable."
msgstr ""

#: includes/class-nexlifydesk-users.php:30
msgid "NexlifyDesk Agent"
msgstr ""

#: includes/class-nexlifydesk-users.php:78
msgid "NexlifyDesk Agent Position"
msgstr ""

#: includes/class-nexlifydesk-users.php:82
msgid "Assigned Position"
msgstr ""

#: includes/class-nexlifydesk-users.php:92
msgid "Assign a predefined position to this agent."
msgstr ""

#: includes/class-nexlifydesk-users.php:114
msgid "Security verification failed."
msgstr ""

#: includes/class-nexlifydesk-users.php:226
msgid "Permission denied."
msgstr ""

#: includes/class-nexlifydesk-users.php:231
msgid "Orphaned tickets have been reassigned."
msgstr ""

#: includes/nexlifydesk-functions.php:11
#: templates/admin/ticket-single.php:25
#: templates/admin/tickets-list.php:57
msgid "Open"
msgstr ""

#: includes/nexlifydesk-functions.php:12
#: templates/admin/ticket-single.php:27
msgid "Pending"
msgstr ""

#: includes/nexlifydesk-functions.php:13
#: templates/admin/ticket-single.php:28
#: templates/admin/tickets-list.php:59
msgid "Resolved"
msgstr ""

#: includes/nexlifydesk-functions.php:14
#: templates/admin/reports.php:106
#: templates/admin/ticket-single.php:29
#: templates/admin/tickets-list.php:60
msgid "Closed"
msgstr ""

#: nexlifydesk.php:158
msgid "This ticket was automatically closed after being resolved for 48 hours with no activity."
msgstr ""

#: nexlifydesk.php:220
#: nexlifydesk.php:416
msgid "Uploading..."
msgstr ""

#: nexlifydesk.php:223
#: nexlifydesk.php:419
msgid "Submitting..."
msgstr ""

#: nexlifydesk.php:224
#: nexlifydesk.php:420
#: templates/frontend/ticket-form.php:120
msgid "Submit Ticket"
msgstr ""

#: nexlifydesk.php:225
#: nexlifydesk.php:421
msgid "An error occurred. Please try again."
msgstr ""

#: nexlifydesk.php:226
#: nexlifydesk.php:422
msgid "Adding..."
msgstr ""

#: nexlifydesk.php:228
#: nexlifydesk.php:424
msgid "Add Reply"
msgstr ""

#: nexlifydesk.php:229
#: nexlifydesk.php:425
#: templates/admin/ticket-single.php:101
msgid "Add Note"
msgstr ""

#: nexlifydesk.php:231
#: nexlifydesk.php:427
#: templates/frontend/ticket-single.php:164
msgid "Create New Ticket"
msgstr ""

#: nexlifydesk.php:233
#: nexlifydesk.php:377
#: nexlifydesk.php:429
msgid "Status updated successfully!"
msgstr ""

#: nexlifydesk.php:366
msgid "Invalid request."
msgstr ""

#: nexlifydesk.php:371
msgid "Invalid status."
msgstr ""

#: nexlifydesk.php:379
msgid "Failed to update status."
msgstr ""

#. translators: %d: Number of tickets purged.
#: nexlifydesk.php:466
#, php-format
msgid "Purged %d tickets older than 1 year."
msgstr ""

#: nexlifydesk.php:468
msgid "No tickets older than 1 year found."
msgstr ""

#: nexlifydesk.php:472
msgid "Purged orphaned attachments."
msgstr ""

#: templates/admin/reports.php:17
msgid "Performance analytics and support metrics"
msgstr ""

#: templates/admin/reports.php:24
msgid "Last 7 Days"
msgstr ""

#: templates/admin/reports.php:25
msgid "Last 30 Days"
msgstr ""

#: templates/admin/reports.php:26
msgid "Last 90 Days"
msgstr ""

#: templates/admin/reports.php:27
msgid "Last Year"
msgstr ""

#: templates/admin/reports.php:34
msgid "Total Tickets"
msgstr ""

#: templates/admin/reports.php:36
#: templates/admin/reports.php:41
#: templates/admin/reports.php:46
#: templates/admin/reports.php:51
msgid "from last period"
msgstr ""

#: templates/admin/reports.php:39
msgid "Active Tickets"
msgstr ""

#: templates/admin/reports.php:44
msgid "Closed Tickets"
msgstr ""

#: templates/admin/reports.php:49
#: templates/admin/tickets-list.php:45
msgid "Avg Response Time"
msgstr ""

#: templates/admin/reports.php:59
msgid "Ticket Status Distribution"
msgstr ""

#: templates/admin/reports.php:75
msgid "Priority Distribution"
msgstr ""

#: templates/admin/reports.php:91
msgid "Tickets This Month"
msgstr ""

#: templates/admin/reports.php:100
msgid "Agent Performance"
msgstr ""

#: templates/admin/reports.php:104
msgid "Agent"
msgstr ""

#: templates/admin/reports.php:105
msgid "Assigned"
msgstr ""

#: templates/admin/reports.php:107
msgid "Response Rate"
msgstr ""

#: templates/admin/reports.php:108
msgid "Avg Response"
msgstr ""

#: templates/admin/reports.php:127
msgid "Recent Activity"
msgstr ""

#: templates/admin/settings.php:56
msgid "General Settings"
msgstr ""

#: templates/admin/settings.php:59
msgid "Enable Email Notifications"
msgstr ""

#: templates/admin/settings.php:62
msgid "Send email notifications for new tickets, replies, and status changes."
msgstr ""

#: templates/admin/settings.php:66
msgid "Default Priority"
msgstr ""

#: templates/admin/settings.php:69
#: templates/admin/ticket-single.php:35
#: templates/admin/tickets-list.php:67
#: templates/frontend/ticket-form.php:75
msgid "Low"
msgstr ""

#: templates/admin/settings.php:70
#: templates/admin/ticket-single.php:36
#: templates/admin/tickets-list.php:66
#: templates/frontend/ticket-form.php:76
msgid "Medium"
msgstr ""

#: templates/admin/settings.php:71
#: templates/admin/ticket-single.php:37
#: templates/admin/tickets-list.php:65
#: templates/frontend/ticket-form.php:77
msgid "High"
msgstr ""

#: templates/admin/settings.php:72
#: templates/admin/ticket-single.php:38
#: templates/frontend/ticket-form.php:78
msgid "Urgent"
msgstr ""

#: templates/admin/settings.php:74
msgid "Default priority for new tickets."
msgstr ""

#: templates/admin/settings.php:78
msgid "Auto-Assign Tickets"
msgstr ""

#: templates/admin/settings.php:81
msgid "Automatically assign new tickets to available support agents."
msgstr ""

#: templates/admin/settings.php:85
msgid "Ticket List Page"
msgstr ""

#: templates/admin/settings.php:88
#: templates/admin/settings.php:108
msgid "Select a page"
msgstr ""

#: templates/admin/settings.php:98
#: templates/admin/settings.php:118
msgid "No pages available"
msgstr ""

#: templates/admin/settings.php:101
msgid "Select the page where the ticket list shortcode [nexlifydesk_ticket_list] is embedded."
msgstr ""

#: templates/admin/settings.php:105
msgid "Ticket Form Page"
msgstr ""

#: templates/admin/settings.php:121
msgid "Select the page where the ticket form shortcode [nexlifydesk_ticket_form] is embedded."
msgstr ""

#: templates/admin/settings.php:125
msgid "Send Status Change Notification"
msgstr ""

#: templates/admin/settings.php:128
msgid "Send an email notification to the user when the ticket status changes."
msgstr ""

#: templates/admin/settings.php:132
msgid "Ticket ID Prefix"
msgstr ""

#: templates/admin/settings.php:135
msgid "Prefix for ticket IDs (e.g., T, #, TKT-)."
msgstr ""

#: templates/admin/settings.php:139
msgid "Ticket ID Start Number"
msgstr ""

#: templates/admin/settings.php:142
msgid "The number to start ticket IDs from (e.g., 1001). Only used if no tickets exist yet."
msgstr ""

#: templates/admin/settings.php:146
msgid "Data Retention on Uninstall"
msgstr ""

#: templates/admin/settings.php:149
msgid "Keep all tickets and data when plugin is uninstalled"
msgstr ""

#: templates/admin/settings.php:151
msgid "Recommended: Keep enabled"
msgstr ""

#: templates/admin/settings.php:152
msgid "When enabled, all tickets, replies, attachments, and customer data will be preserved even after plugin deletion. Disable only if you want to completely remove all plugin data during uninstall."
msgstr ""

#: templates/admin/settings.php:156
msgid "Warning: Unchecking this option will permanently delete ALL ticket data when the plugin is uninstalled!"
msgstr ""

#: templates/admin/settings.php:159
msgid "This includes: All tickets, customer replies, agent responses, attachments, categories, and support history."
msgstr ""

#: templates/admin/settings.php:166
msgid "File Upload Settings"
msgstr ""

#: templates/admin/settings.php:169
msgid "Allowed File Types"
msgstr ""

#: templates/admin/settings.php:172
msgid "Comma-separated list of allowed file extensions (e.g., jpg,png,pdf)."
msgstr ""

#: templates/admin/settings.php:176
msgid "Maximum File Size (MB)"
msgstr ""

#: templates/admin/settings.php:179
msgid "Maximum size for uploaded files in megabytes."
msgstr ""

#: templates/admin/settings.php:184
msgid "SLA Settings"
msgstr ""

#: templates/admin/settings.php:187
msgid "SLA Response Time (Hours)"
msgstr ""

#: templates/admin/settings.php:190
msgid "Expected response time for tickets (in hours)."
msgstr ""

#: templates/admin/settings.php:194
msgid "Default Category"
msgstr ""

#: templates/admin/settings.php:206
msgid "No categories available"
msgstr ""

#: templates/admin/settings.php:209
msgid "Default category for new tickets."
msgstr ""

#: templates/admin/settings.php:214
msgid "Duplicate Detection Settings"
msgstr ""

#: templates/admin/settings.php:217
msgid "Enable Duplicate Detection"
msgstr ""

#: templates/admin/settings.php:220
msgid "Automatically check for duplicate tickets and add new messages as replies to existing tickets."
msgstr ""

#: templates/admin/settings.php:224
msgid "Similarity Threshold (%)"
msgstr ""

#: templates/admin/settings.php:227
msgid "Percentage of keyword similarity required to consider a ticket as duplicate (50-100%)."
msgstr ""

#: templates/admin/settings.php:232
msgid "Data Management"
msgstr ""

#: templates/admin/settings.php:235
#: templates/admin/settings.php:238
msgid "Purge Data"
msgstr ""

#: templates/admin/settings.php:237
msgid "Remove old or unnecessary data to free up space and improve performance."
msgstr ""

#: templates/admin/settings.php:245
msgid "Save Settings"
msgstr ""

#: templates/admin/ticket-single.php:26
#: templates/admin/tickets-list.php:37
#: templates/admin/tickets-list.php:58
msgid "In Progress"
msgstr ""

#: templates/admin/ticket-single.php:33
#: templates/frontend/ticket-form.php:71
msgid "Priority"
msgstr ""

#: templates/admin/ticket-single.php:42
msgid "Assignee"
msgstr ""

#: templates/admin/ticket-single.php:58
msgid "Tags"
msgstr ""

#: templates/admin/ticket-single.php:60
msgid "N/A"
msgstr ""

#. translators: 1: requester name, 2: date and time
#: templates/admin/ticket-single.php:71
#, php-format
msgid "Requested by %1$s on %2$s"
msgstr ""

#: templates/admin/ticket-single.php:78
msgid "Reply"
msgstr ""

#: templates/admin/ticket-single.php:79
msgid "Add Internal Note"
msgstr ""

#: templates/admin/ticket-single.php:84
msgid "Type your public reply here..."
msgstr ""

#: templates/admin/ticket-single.php:86
msgid "Send Reply"
msgstr ""

#: templates/admin/ticket-single.php:87
msgid "Attach File"
msgstr ""

#: templates/admin/ticket-single.php:99
msgid "Type your internal note here... (not visible to customer)"
msgstr ""

#: templates/admin/ticket-single.php:150
msgid "Internal Note"
msgstr ""

#: templates/admin/ticket-single.php:172
msgid "About Customer"
msgstr ""

#: templates/admin/ticket-single.php:176
msgid "View Profile"
msgstr ""

#: templates/admin/ticket-single.php:180
#: templates/frontend/ticket-single.php:172
msgid "Ticket Details"
msgstr ""

#: templates/admin/ticket-single.php:181
msgid "ID:"
msgstr ""

#: templates/admin/ticket-single.php:182
msgid "Created:"
msgstr ""

#: templates/admin/ticket-single.php:183
msgid "Channel:"
msgstr ""

#: templates/admin/ticket-single.php:185
msgid "Web"
msgstr ""

#: templates/admin/ticket-single.php:186
msgid "Chatbot"
msgstr ""

#: templates/admin/ticket-single.php:195
#: templates/frontend/ticket-form.php:85
#: templates/frontend/ticket-single.php:137
msgid "Attachments"
msgstr ""

#: templates/admin/ticket-single.php:204
msgid "No attachments found."
msgstr ""

#: templates/admin/tickets-list.php:19
msgid "Support Tickets"
msgstr ""

#: templates/admin/tickets-list.php:20
msgid "Manage and track customer support requests"
msgstr ""

#: templates/admin/tickets-list.php:33
msgid "Open Tickets"
msgstr ""

#: templates/admin/tickets-list.php:41
msgid "Resolved This Month"
msgstr ""

#: templates/admin/tickets-list.php:52
msgid "Search tickets..."
msgstr ""

#: templates/admin/tickets-list.php:56
msgid "All Statuses"
msgstr ""

#: templates/admin/tickets-list.php:64
msgid "All Priorities"
msgstr ""

#: templates/admin/tickets-list.php:71
msgid "Reassign Orphaned Tickets"
msgstr ""

#: templates/frontend/partials/single-reply.php:16
#: templates/frontend/partials/single-reply.php:34
msgid "Unknown"
msgstr ""

#: templates/frontend/ticket-form.php:17
msgid "Get Support"
msgstr ""

#: templates/frontend/ticket-form.php:18
msgid "We're here to help you resolve any issues quickly"
msgstr ""

#: templates/frontend/ticket-form.php:33
msgid "Brief description of your issue"
msgstr ""

#: templates/frontend/ticket-form.php:38
msgid "Message"
msgstr ""

#: templates/frontend/ticket-form.php:44
msgid "Please describe your issue in detail..."
msgstr ""

#: templates/frontend/ticket-form.php:50
#: templates/frontend/ticket-single.php:190
msgid "Category"
msgstr ""

#: templates/frontend/ticket-form.php:54
msgid "Select category"
msgstr ""

#: templates/frontend/ticket-form.php:64
msgid "General Support"
msgstr ""

#: templates/frontend/ticket-form.php:97
msgid "Click to upload files"
msgstr ""

#: templates/frontend/ticket-form.php:99
msgid "or drag and drop files here"
msgstr ""

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-form.php:107
#, php-format
msgid "Max size: %1$sMB. Allowed types: %2$s"
msgstr ""

#: templates/frontend/ticket-form.php:128
msgid "Login Required"
msgstr ""

#: templates/frontend/ticket-form.php:129
msgid "Please log in to submit a support ticket."
msgstr ""

#: templates/frontend/ticket-form.php:133
#: templates/frontend/ticket-single.php:22
msgid "Log In"
msgstr ""

#: templates/frontend/ticket-form.php:137
#: templates/frontend/ticket-single.php:24
msgid "Register"
msgstr ""

#: templates/frontend/ticket-form.php:163
msgid "Ticket Submitted!"
msgstr ""

#. translators: %s: Ticket number
#: templates/frontend/ticket-form.php:168
#, php-format
msgid "Your ticket number is %s. We will be in touch shortly."
msgstr ""

#: templates/frontend/ticket-form.php:176
msgid "View Your Ticket"
msgstr ""

#: templates/frontend/ticket-list.php:19
msgid "Your Support Tickets"
msgstr ""

#: templates/frontend/ticket-list.php:20
msgid "View and track your support requests"
msgstr ""

#: templates/frontend/ticket-list.php:24
msgid "Submit New Ticket"
msgstr ""

#: templates/frontend/ticket-list.php:32
msgid "No tickets found"
msgstr ""

#: templates/frontend/ticket-list.php:33
msgid "You haven't submitted any support tickets yet."
msgstr ""

#: templates/frontend/ticket-list.php:36
msgid "Submit Your First Ticket"
msgstr ""

#: templates/frontend/ticket-list.php:65
msgid "View Ticket"
msgstr ""

#: templates/frontend/ticket-single.php:9
msgid "Security check failed"
msgstr ""

#: templates/frontend/ticket-single.php:20
msgid "Please log in to view your support tickets."
msgstr ""

#: templates/frontend/ticket-single.php:47
msgid "You are not authorized to view this ticket or the ticket does not exist."
msgstr ""

#: templates/frontend/ticket-single.php:49
msgid "← Back to All Tickets"
msgstr ""

#: templates/frontend/ticket-single.php:73
msgid "Your ticket has been submitted successfully!"
msgstr ""

#: templates/frontend/ticket-single.php:77
msgid "We found a similar ticket from you. Your message has been added to this existing ticket below."
msgstr ""

#: templates/frontend/ticket-single.php:114
msgid "Conversation"
msgstr ""

#: templates/frontend/ticket-single.php:133
msgid "Your Reply"
msgstr ""

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-single.php:145
#, php-format
msgid "Max file size: %1$sMB. Allowed types: %2$s"
msgstr ""

#: templates/frontend/ticket-single.php:153
msgid "Reply to Ticket"
msgstr ""

#: templates/frontend/ticket-single.php:159
msgid "This ticket is closed. If you need further assistance, please open a new ticket."
msgstr ""

#: templates/frontend/ticket-single.php:178
msgid "Last Updated"
msgstr ""

#: templates/frontend/ticket-single.php:179
msgid "ago"
msgstr ""

#: templates/frontend/ticket-single.php:194
msgid "Assigned Agent"
msgstr ""

#: templates/frontend/ticket-single.php:198
msgid "← All Tickets"
msgstr ""
