# Copyright (C) 2025 NexlifyLabs
# This file is distributed under the GPL-2.0+.
msgid ""
msgstr ""
"Project-Id-Version: NexlifyDesk 1.0.1\n"
"Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/nexlifydesk\n"
"Last-Translator: TeeJay <teejay@nexlifylabs.com>\n"
"Language-Team: French (France)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"POT-Creation-Date: 2025-07-08T08:05:23+02:00\n"
"PO-Revision-Date: 2025-07-08 06:46+0000\n"
"X-Generator: WP-CLI 2.12.0\n"
"X-Domain: nexlifydesk\n"
"Language: fr-FR\n"

#. Plugin Name of the plugin
#: nexlifydesk.php includes/class-nexlifydesk-admin.php:23 
#: templates/admin/reports.php:13
msgid "NexlifyDesk"
msgstr "NexlifyDesk"

#. Description of the plugin
#: nexlifydesk.php
msgid "A complete support ticketing system for WordPress."
msgstr "Un système complet de tickets de support pour WordPress."

#. Author of the plugin
#: nexlifydesk.php
msgid "NexlifyLabs"
msgstr "NexlifyLabs"

#. Author URI of the plugin
#: nexlifydesk.php
msgid "https://nexlifylabs.com"
msgstr "https://nexlifylabs.com"

#: includes/class-nexlifydesk-admin.php:22
msgid "NexlifyDesk Tickets"
msgstr "Billets NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:34 
#: includes/class-nexlifydesk-admin.php:35
msgid "All Tickets"
msgstr "Tous les billets"

#: includes/class-nexlifydesk-admin.php:44 
#: includes/class-nexlifydesk-admin.php:326
msgid "Ticket Categories"
msgstr "Catégories de billets"

#: includes/class-nexlifydesk-admin.php:45
msgid "Categories"
msgstr "Catégories"

#: includes/class-nexlifydesk-admin.php:54 
#: includes/class-nexlifydesk-admin.php:55
msgid "Settings"
msgstr "Paramètres"

#: includes/class-nexlifydesk-admin.php:64 
#: includes/class-nexlifydesk-admin.php:65
msgid "Reports"
msgstr "Rapports"

#: includes/class-nexlifydesk-admin.php:74 
#: includes/class-nexlifydesk-admin.php:75
msgid "Order History"
msgstr "Historique des commandes"

#: includes/class-nexlifydesk-admin.php:84 
#: includes/class-nexlifydesk-admin.php:85
msgid "Agent Positions"
msgstr "Postes d'agents"

#: includes/class-nexlifydesk-admin.php:94 
#: includes/class-nexlifydesk-admin.php:95
msgid "Email Templates"
msgstr "Modèles d'e-mails"

#: includes/class-nexlifydesk-admin.php:104 
#: includes/class-nexlifydesk-admin.php:105 
#: includes/class-nexlifydesk-admin.php:151
msgid "Support"
msgstr "Soutien"

#: includes/class-nexlifydesk-admin.php:133
msgid "Support request sent successfully!"
msgstr "Demande d'assistance envoyée avec succès !"

#: includes/class-nexlifydesk-admin.php:135
msgid ""
"Failed to send support request. Please ensure your WordPress site can send "
"emails."
msgstr ""
"Échec de l'envoi de la demande d'assistance. Veuillez vous assurer que votre "
"site WordPress peut envoyer des courriels."

#: includes/class-nexlifydesk-admin.php:138
msgid "Error: Support email function not found."
msgstr "Erreur : La fonction de support de l'email n'a pas été trouvée."

#: includes/class-nexlifydesk-admin.php:141
msgid "Subject and Message are required fields."
msgstr "Le sujet et le message sont des champs obligatoires."

#: includes/class-nexlifydesk-admin.php:144 
#: includes/class-nexlifydesk-admin.php:282
msgid "Security check failed. Please try again."
msgstr "Le contrôle de sécurité a échoué. Veuillez réessayer."

#: includes/class-nexlifydesk-admin.php:151
msgid "Error: Support form display function not found."
msgstr ""
"Erreur : La fonction d'affichage de la forme de support n'a pas été trouvée."

#: includes/class-nexlifydesk-admin.php:181 
#: includes/class-nexlifydesk-admin.php:617
msgid "View All Tickets"
msgstr "Voir tous les billets"

#: includes/class-nexlifydesk-admin.php:182 
#: includes/class-nexlifydesk-admin.php:618
msgid "Assign Tickets"
msgstr "Attribuer des billets"

#: includes/class-nexlifydesk-admin.php:183 
#: includes/class-nexlifydesk-admin.php:619
msgid "Manage Categories"
msgstr "Gérer les catégories"

#: includes/class-nexlifydesk-admin.php:184 
#: includes/class-nexlifydesk-admin.php:620
msgid "View Reports"
msgstr "Voir les rapports"

#: includes/class-nexlifydesk-admin.php:196 
#: includes/class-nexlifydesk-admin.php:661
msgid "Position Name:"
msgstr "Nom du poste :"

#: includes/class-nexlifydesk-admin.php:197 
#: includes/class-nexlifydesk-admin.php:662
msgid "Position Slug (unique):"
msgstr "Position Slug (unique) :"

#: includes/class-nexlifydesk-admin.php:198 
#: includes/class-nexlifydesk-admin.php:663
msgid "Assign Capabilities:"
msgstr "Attribuer des capacités :"

#: includes/class-nexlifydesk-admin.php:199
msgid "Save"
msgstr "Économiser"

#: includes/class-nexlifydesk-admin.php:200
msgid "Cancel"
msgstr "Annuler"

#: includes/class-nexlifydesk-admin.php:201
msgid "Are you sure you want to delete this position?"
msgstr "Êtes-vous sûr de vouloir supprimer ce poste ?"

#: includes/class-nexlifydesk-admin.php:202 
#: includes/class-nexlifydesk-admin.php:239 templates/admin/tickets-list.php:78
msgid "Loading tickets..."
msgstr "Chargement des billets..."

#: includes/class-nexlifydesk-admin.php:203 
#: includes/class-nexlifydesk-admin.php:238
msgid "No tickets found."
msgstr "Aucun billet n'a été trouvé."

#: includes/class-nexlifydesk-admin.php:204
msgid "Error loading tickets:"
msgstr "Erreur de chargement des tickets :"

#: includes/class-nexlifydesk-admin.php:205
msgid "AJAX Error loading tickets."
msgstr "Erreur AJAX lors du chargement des tickets."

#: includes/class-nexlifydesk-admin.php:206 
#: includes/class-nexlifydesk-admin.php:241 
#: includes/class-nexlifydesk-admin.php:1058
msgid "Ticket ID"
msgstr "ID du billet"

#: includes/class-nexlifydesk-admin.php:207 
#: includes/class-nexlifydesk-admin.php:242 
#: templates/frontend/ticket-form.php:26
msgid "Subject"
msgstr "Sujet"

#: includes/class-nexlifydesk-admin.php:208 
#: includes/class-nexlifydesk-admin.php:243 
#: includes/class-nexlifydesk-admin.php:1268 
#: templates/admin/ticket-single.php:23
msgid "Status"
msgstr "Statut"

#: includes/class-nexlifydesk-admin.php:209 
#: includes/class-nexlifydesk-admin.php:245 
#: templates/frontend/ticket-single.php:174
msgid "Created"
msgstr "Créée"

#: includes/class-nexlifydesk-admin.php:210 
#: includes/class-nexlifydesk-admin.php:246 
#: includes/class-nexlifydesk-admin.php:349 
#: includes/class-nexlifydesk-admin.php:626
msgid "Actions"
msgstr "Actions"

#: includes/class-nexlifydesk-admin.php:211 
#: includes/class-nexlifydesk-admin.php:247
msgid "View"
msgstr "Voir"

#: includes/class-nexlifydesk-admin.php:212 
#: includes/class-nexlifydesk-admin.php:244
msgid "Assigned To"
msgstr "Affecté à"

#: includes/class-nexlifydesk-admin.php:213 
#: includes/class-nexlifydesk-ajax.php:608
msgid "Ticket assigned successfully!"
msgstr "Ticket attribué avec succès !"

#: includes/class-nexlifydesk-admin.php:240
msgid "Error loading tickets."
msgstr "Erreur de chargement des tickets."

#: includes/class-nexlifydesk-admin.php:257 templates/admin/tickets-list.php:7
msgid "You do not have sufficient permissions to access this page."
msgstr ""
"Vous ne disposez pas des autorisations suffisantes pour accéder à cette page."

#: includes/class-nexlifydesk-admin.php:268
msgid "You do not have permission to view this ticket."
msgstr "Vous n'êtes pas autorisé à consulter ce billet."

#: includes/class-nexlifydesk-admin.php:275 
#: includes/class-nexlifydesk-admin.php:294 
#: includes/class-nexlifydesk-ajax.php:142 
#: includes/class-nexlifydesk-ajax.php:259 templates/admin/ticket-single.php:7
msgid "Ticket not found."
msgstr "Le ticket n'a pas été trouvé."

#: includes/class-nexlifydesk-admin.php:307 
#: includes/class-nexlifydesk-admin.php:381 
#: includes/class-nexlifydesk-admin.php:538 
#: includes/class-nexlifydesk-admin.php:590 
#: includes/class-nexlifydesk-admin.php:765
msgid "You do not have permission to access this page."
msgstr "Vous n'avez pas l'autorisation d'accéder à cette page."

#: includes/class-nexlifydesk-admin.php:326
msgid "Add New"
msgstr "Ajouter un nouveau"

#: includes/class-nexlifydesk-admin.php:331
msgid "Category Name"
msgstr "Nom de la catégorie"

#: includes/class-nexlifydesk-admin.php:335 
#: includes/class-nexlifydesk-admin.php:348 
#: templates/frontend/ticket-single.php:98
msgid "Description"
msgstr "Description"

#: includes/class-nexlifydesk-admin.php:340 nexlifydesk.php:227 
#: nexlifydesk.php:423
msgid "Add Category"
msgstr "Ajouter une catégorie"

#: includes/class-nexlifydesk-admin.php:346 
#: includes/class-nexlifydesk-admin.php:626
msgid "Name"
msgstr "Nom"

#: includes/class-nexlifydesk-admin.php:347 
#: includes/class-nexlifydesk-admin.php:626
msgid "Slug"
msgstr "Limace"

#: includes/class-nexlifydesk-admin.php:359 
#: includes/class-nexlifydesk-admin.php:645
msgid "Delete"
msgstr "Supprimer"

#: includes/class-nexlifydesk-admin.php:372
msgid "NexlifyDesk Settings"
msgstr "Paramètres de NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:385 templates/admin/reports.php:16
msgid "NexlifyDesk Reports"
msgstr "Rapports NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:394
msgid "NexlifyDesk Agent Positions"
msgstr "Positions d'agents NexlifyDesk"

#: includes/class-nexlifydesk-admin.php:410 
#: includes/class-nexlifydesk-admin.php:465 
#: includes/class-nexlifydesk-admin.php:503 
#: includes/class-nexlifydesk-admin.php:542 
#: includes/class-nexlifydesk-admin.php:594 
#: includes/class-nexlifydesk-admin.php:730 
#: includes/class-nexlifydesk-admin.php:769
msgid "Security check failed."
msgstr "Le contrôle de sécurité a échoué."

#: includes/class-nexlifydesk-admin.php:429 
#: includes/class-nexlifydesk-admin.php:553
msgid "Position Name and Slug are required."
msgstr "Le nom du poste et l'extension sont obligatoires."

#: includes/class-nexlifydesk-admin.php:438 
#: includes/class-nexlifydesk-admin.php:555
msgid "A position with this slug already exists."
msgstr "Un poste avec ce nom existe déjà."

#: includes/class-nexlifydesk-admin.php:449 
#: includes/class-nexlifydesk-admin.php:562
msgid "Agent position added successfully."
msgstr "Le poste d'agent a été ajouté avec succès."

#: includes/class-nexlifydesk-admin.php:477 
#: includes/class-nexlifydesk-admin.php:602
msgid "Agent position deleted."
msgstr "Poste d'agent supprimé."

#: includes/class-nexlifydesk-admin.php:484 
#: includes/class-nexlifydesk-admin.php:604
msgid "Position not found."
msgstr "Position non trouvée."

#: includes/class-nexlifydesk-admin.php:525 
#: includes/class-nexlifydesk-admin.php:578
msgid "Agent position updated."
msgstr "Mise à jour de la position de l'agent."

#: includes/class-nexlifydesk-admin.php:623
msgid "Existing Positions"
msgstr "Postes existants"

#: includes/class-nexlifydesk-admin.php:626
msgid "Capabilities"
msgstr "Capacités"

#: includes/class-nexlifydesk-admin.php:640 
#: includes/class-nexlifydesk-admin.php:697 
#: includes/class-nexlifydesk-admin.php:704 
#: includes/class-nexlifydesk-users.php:85
msgid "None"
msgstr "Aucun"

#: includes/class-nexlifydesk-admin.php:644
msgid "Edit"
msgstr "Editer"

#: includes/class-nexlifydesk-admin.php:652
msgid "No agent positions defined yet."
msgstr "Aucun poste d'agent n'a encore été défini."

#: includes/class-nexlifydesk-admin.php:655 
#: includes/class-nexlifydesk-admin.php:656
msgid "Add New Position"
msgstr "Ajouter un nouveau poste"

#: includes/class-nexlifydesk-admin.php:669
msgid "Add Position"
msgstr "Ajouter une position"

#: includes/class-nexlifydesk-admin.php:673
msgid "Assign Positions to Agents"
msgstr "Attribuer des postes aux agents"

#: includes/class-nexlifydesk-admin.php:683
msgid "No NexlifyDesk Agents found."
msgstr "Aucun agent NexlifyDesk n'a été trouvé."

#: includes/class-nexlifydesk-admin.php:692
msgid "Agent Name"
msgstr "Nom de l'agent"

#: includes/class-nexlifydesk-admin.php:692
msgid "Current Position"
msgstr "Position actuelle"

#: includes/class-nexlifydesk-admin.php:692
msgid "Assign Position"
msgstr "Attribuer un poste"

#: includes/class-nexlifydesk-admin.php:716
msgid "Save Agent Assignments"
msgstr "Sauvegarder les affectations des agents"

#: includes/class-nexlifydesk-admin.php:747 
#: includes/class-nexlifydesk-admin.php:785
msgid "Agent assignments saved successfully."
msgstr "Les affectations des agents ont été sauvegardées avec succès."

#: includes/class-nexlifydesk-admin.php:749 
#: includes/class-nexlifydesk-admin.php:787
msgid "No agent assignments to save."
msgstr "Aucune affectation d'agent à sauvegarder."

#: includes/class-nexlifydesk-admin.php:802 
#: includes/class-nexlifydesk-admin.php:1162
msgid "Settings saved successfully!"
msgstr "Les paramètres ont été enregistrés avec succès !"

#: includes/class-nexlifydesk-admin.php:815 
#: includes/class-nexlifydesk-admin.php:918 
#: includes/class-nexlifydesk-ajax.php:675
msgid "Category added successfully!"
msgstr "Catégorie ajoutée avec succès !"

#: includes/class-nexlifydesk-admin.php:848 
#: includes/class-nexlifydesk-ajax.php:624
msgid "Category name is required."
msgstr "Le nom de la catégorie est obligatoire."

#: includes/class-nexlifydesk-admin.php:860
msgid "Invalid database table. Please contact support."
msgstr "Table de base de données invalide. Veuillez contacter le support."

#: includes/class-nexlifydesk-admin.php:882 
#: includes/class-nexlifydesk-ajax.php:649
msgid "A category with this name already exists."
msgstr "Une catégorie portant ce nom existe déjà."

#: includes/class-nexlifydesk-admin.php:901
msgid "Failed to add category."
msgstr "Échec de l'ajout d'une catégorie."

#. translators: %s: Database error message
#: includes/class-nexlifydesk-admin.php:907 
#: includes/class-nexlifydesk-ajax.php:668
#, php-format
msgid "Failed to add category: %s"
msgstr "Échec de l'ajout de la catégorie : %s"

#: includes/class-nexlifydesk-admin.php:970
msgid "Email templates saved!"
msgstr "Modèles d'e-mails sauvegardés !"

#: includes/class-nexlifydesk-admin.php:975
msgid "NexlifyDesk Email Templates"
msgstr "NexlifyDesk Modèles d'emails"

#: includes/class-nexlifydesk-admin.php:979
msgid "New Ticket"
msgstr "Nouveau billet"

#: includes/class-nexlifydesk-admin.php:993 
#: includes/class-nexlifydesk-admin.php:1011 
#: includes/class-nexlifydesk-admin.php:1029 
#: includes/class-nexlifydesk-admin.php:1047
msgid "Preview"
msgstr "Avant-première"

#: includes/class-nexlifydesk-admin.php:997
msgid "New Reply"
msgstr "Nouvelle réponse"

#: includes/class-nexlifydesk-admin.php:1015
msgid "Status Changed"
msgstr "Statut modifié"

#: includes/class-nexlifydesk-admin.php:1033
msgid "SLA Breach"
msgstr "Violation de l'accord de niveau de service"

#: includes/class-nexlifydesk-admin.php:1052
msgid "Save Templates"
msgstr "Sauvegarder les modèles"

#: includes/class-nexlifydesk-admin.php:1056
msgid "Available Placeholders"
msgstr "Placeholders disponibles"

#: includes/class-nexlifydesk-admin.php:1059
msgid "Ticket Subject"
msgstr "Objet du billet"

#: includes/class-nexlifydesk-admin.php:1060
msgid "Ticket Message"
msgstr "Message du ticket"

#: includes/class-nexlifydesk-admin.php:1061
msgid "User Name"
msgstr "Nom de l'utilisateur"

#: includes/class-nexlifydesk-admin.php:1062
msgid "User Email"
msgstr "Courriel de l'utilisateur"

#: includes/class-nexlifydesk-admin.php:1063
msgid "Ticket Status"
msgstr "Statut du ticket"

#: includes/class-nexlifydesk-admin.php:1064
msgid "Ticket Priority"
msgstr "Priorité aux billets"

#: includes/class-nexlifydesk-admin.php:1065
msgid "Ticket Category"
msgstr "Catégorie de billets"

#: includes/class-nexlifydesk-admin.php:1066
msgid "Created Date/Time"
msgstr "Date/heure de création"

#: includes/class-nexlifydesk-admin.php:1067
msgid "Last Updated Date/Time"
msgstr "Date et heure de la dernière mise à jour"

#: includes/class-nexlifydesk-admin.php:1068
msgid "Reply Message (for reply emails)"
msgstr "Message de réponse (pour les courriels de réponse)"

#: includes/class-nexlifydesk-admin.php:1069
msgid "Reply Author Name (for reply emails)"
msgstr "Nom de l'auteur de la réponse (pour les courriels de réponse)"

#: includes/class-nexlifydesk-admin.php:1070
msgid "Direct link to the ticket conversation"
msgstr "Lien direct vers la conversation sur le billet"

#: includes/class-nexlifydesk-admin.php:1071
msgid "Direct link to the ticket in the admin area (for agents/admins)"
msgstr ""
"Lien direct vers le ticket dans la zone d'administration (pour les "
"agents/administrateurs)"

#: includes/class-nexlifydesk-admin.php:1073
msgid ""
"Copy and paste these placeholders into your templates. They will be replaced "
"with real ticket data."
msgstr ""
"Copiez et collez ces espaces réservés dans vos modèles. Ils seront remplacés "
"par les données réelles du ticket."

#: includes/class-nexlifydesk-admin.php:1084
msgid "Too many attempts. Please try again later."
msgstr "Trop de tentatives. Veuillez réessayer plus tard."

#: includes/class-nexlifydesk-admin.php:1112
msgid "NexlifyDesk Data Warning:"
msgstr "Avertissement sur les données de NexlifyDesk :"

#: includes/class-nexlifydesk-admin.php:1113
msgid ""
"Data retention is currently disabled. All tickets and customer data will be "
"permanently deleted if you uninstall the plugin."
msgstr ""
"La conservation des données est actuellement désactivée. Tous les tickets et "
"les données des clients seront définitivement supprimés si vous désinstallez "
"le plugin."

#: includes/class-nexlifydesk-admin.php:1115
msgid "Review Settings"
msgstr "Paramètres de révision"

#: includes/class-nexlifydesk-admin.php:1125 nexlifydesk.php:438
msgid "You do not have permission to perform this action."
msgstr "Vous n'êtes pas autorisé à effectuer cette action."

#: includes/class-nexlifydesk-admin.php:1216
msgid "WooCommerce is required for this feature."
msgstr "WooCommerce est nécessaire pour cette fonctionnalité."

#: includes/class-nexlifydesk-admin.php:1220
msgid "You do not have permission to view this page."
msgstr "Vous n'êtes pas autorisé à consulter cette page."

#: includes/class-nexlifydesk-admin.php:1245
msgid "Order Search"
msgstr "Recherche de commande"

#: includes/class-nexlifydesk-admin.php:1250
msgid "Enter Order ID"
msgstr "Saisir l'identifiant de l'ordre"

#: includes/class-nexlifydesk-admin.php:1252 
#: includes/class-nexlifydesk-admin.php:1254
msgid "Search"
msgstr "Recherche"

#: includes/class-nexlifydesk-admin.php:1256
msgid "Reset"
msgstr "Remise à zéro"

#: includes/class-nexlifydesk-admin.php:1260
msgid "No order found with ID #"
msgstr "Aucune commande n'a été trouvée avec le numéro d'identification"

#: includes/class-nexlifydesk-admin.php:1263
msgid "Order"
msgstr "Commande"

#: includes/class-nexlifydesk-admin.php:1264 
#: includes/class-nexlifydesk-users.php:53 
#: templates/frontend/ticket-single.php:182
msgid "Customer"
msgstr "Client"

#: includes/class-nexlifydesk-admin.php:1265 
#: templates/admin/ticket-single.php:187 
#: templates/frontend/ticket-single.php:186
msgid "Email"
msgstr "Courriel"

#: includes/class-nexlifydesk-admin.php:1266
msgid "Phone"
msgstr "Téléphone"

#: includes/class-nexlifydesk-admin.php:1267
msgid "Total"
msgstr "Total"

#: includes/class-nexlifydesk-admin.php:1269
msgid "Date"
msgstr "Date"

#: includes/class-nexlifydesk-admin.php:1270
msgid "Items"
msgstr "Articles"

#: includes/class-nexlifydesk-admin.php:1289
msgid "Please enter an Order ID to search."
msgstr "Veuillez saisir un numéro d'ordre pour effectuer la recherche."

#: includes/class-nexlifydesk-ajax.php:29
msgid "You must be logged in to submit a ticket."
msgstr "Vous devez être connecté pour soumettre un ticket."

#: includes/class-nexlifydesk-ajax.php:33 
#: includes/class-nexlifydesk-tickets.php:32
msgid "Subject and message are required."
msgstr "L'objet et le message sont obligatoires."

#: includes/class-nexlifydesk-ajax.php:102
msgid ""
"We found a similar ticket from you. Your message has been added to the "
"existing ticket."
msgstr ""
"Nous avons trouvé un ticket similaire de votre part. Votre message a été "
"ajouté au ticket existant."

#: includes/class-nexlifydesk-ajax.php:115
msgid "Ticket submitted successfully!"
msgstr "Ticket soumis avec succès !"

#: includes/class-nexlifydesk-ajax.php:126
msgid "You must be logged in to reply."
msgstr "Vous devez être connecté pour répondre."

#: includes/class-nexlifydesk-ajax.php:130 
#: includes/class-nexlifydesk-ajax.php:249 
#: includes/class-nexlifydesk-ajax.php:291
msgid "Missing required fields."
msgstr "Champs obligatoires manquants."

#: includes/class-nexlifydesk-ajax.php:154 nexlifydesk.php:232 
#: nexlifydesk.php:428
msgid ""
"This ticket is closed. Please create a new ticket for further assistance."
msgstr ""
"Ce ticket est fermé. Veuillez créer un nouveau ticket pour obtenir de l'aide."

#: includes/class-nexlifydesk-ajax.php:228
msgid "Reply added successfully!"
msgstr "Réponse ajoutée avec succès !"

#: includes/class-nexlifydesk-ajax.php:240
msgid "You must be logged in to add a note."
msgstr "Vous devez être connecté pour ajouter une note."

#: includes/class-nexlifydesk-ajax.php:245
msgid "You do not have permission to add internal notes."
msgstr "Vous n'êtes pas autorisé à ajouter des notes internes."

#: includes/class-nexlifydesk-ajax.php:277
msgid "Internal note added successfully!"
msgstr "Note interne ajoutée avec succès !"

#: includes/class-nexlifydesk-ajax.php:287
msgid "You must be logged in to update ticket status."
msgstr "Vous devez être connecté pour mettre à jour le statut du ticket."

#: includes/class-nexlifydesk-ajax.php:300
msgid "Only administrators can change the status of closed tickets."
msgstr ""
"Seuls les administrateurs peuvent modifier le statut des tickets fermés."

#: includes/class-nexlifydesk-ajax.php:306
msgid "You do not have permission to update this ticket status."
msgstr "Vous n'avez pas la permission de mettre à jour le statut de ce ticket."

#: includes/class-nexlifydesk-ajax.php:311
msgid "Invalid ticket status."
msgstr "Statut du ticket invalide."

#: includes/class-nexlifydesk-ajax.php:317
msgid "Ticket status updated!"
msgstr "Statut du billet mis à jour !"

#: includes/class-nexlifydesk-ajax.php:319
msgid "Could not update ticket status."
msgstr "Impossible de mettre à jour le statut du ticket."

#: includes/class-nexlifydesk-ajax.php:327
msgid "You must be logged in to upload files."
msgstr "Vous devez être connecté pour télécharger des fichiers."

#: includes/class-nexlifydesk-ajax.php:331
msgid "No file uploaded or invalid file format."
msgstr "Aucun fichier téléchargé ou format de fichier non valide."

#: includes/class-nexlifydesk-ajax.php:343
msgid "File upload error occurred."
msgstr "Une erreur de téléchargement de fichier s'est produite."

#: includes/class-nexlifydesk-ajax.php:347
msgid "Invalid file upload."
msgstr "Chargement de fichier non valide."

#: includes/class-nexlifydesk-ajax.php:354
msgid ""
"File type not allowed. Only JPG, JPEG, PNG, and PDF files are permitted."
msgstr ""
"Type de fichier non autorisé. Seuls les fichiers JPG, JPEG, PNG et PDF sont "
"autorisés."

#: includes/class-nexlifydesk-ajax.php:376
msgid "File content does not match file extension."
msgstr "Le contenu du fichier ne correspond pas à son extension."

#. translators: %d: Maximum file size in megabytes
#: includes/class-nexlifydesk-ajax.php:386
#, php-format
msgid "File size exceeds maximum limit of %dMB."
msgstr "La taille du fichier dépasse la limite maximale de %dMB."

#: includes/class-nexlifydesk-ajax.php:413
msgid "Could not upload file."
msgstr "Impossible de télécharger le fichier."

#: includes/class-nexlifydesk-ajax.php:422
msgid "You do not have permission to view tickets."
msgstr "Vous n'avez pas l'autorisation de consulter les billets."

#: includes/class-nexlifydesk-ajax.php:528 
#: includes/class-nexlifydesk-ajax.php:530 templates/admin/ticket-single.php:44
msgid "Unassigned"
msgstr "Non attribué"

#: includes/class-nexlifydesk-ajax.php:542
msgid "Error loading tickets. Please try again or contact support."
msgstr ""
"Erreur de chargement des tickets. Veuillez réessayer ou contacter le support."

#: includes/class-nexlifydesk-ajax.php:553
msgid "You do not have permission to assign tickets."
msgstr "Vous n'avez pas le droit d'attribuer des tickets."

#: includes/class-nexlifydesk-ajax.php:557
msgid "Missing required parameters."
msgstr "Paramètres requis manquants."

#: includes/class-nexlifydesk-ajax.php:564
msgid "Invalid ticket ID or user ID."
msgstr "ID de ticket ou ID d'utilisateur invalide."

#: includes/class-nexlifydesk-ajax.php:610
msgid "Could not assign ticket."
msgstr "Impossible d'attribuer un ticket."

#: includes/class-nexlifydesk-ajax.php:618
msgid "You do not have permission to add categories."
msgstr "Vous n'avez pas le droit d'ajouter des catégories."

#: includes/class-nexlifydesk-ajax.php:683
msgid "You do not have permission to delete categories."
msgstr "Vous n'êtes pas autorisé à supprimer des catégories."

#: includes/class-nexlifydesk-ajax.php:687
msgid "Category ID is required."
msgstr "L'identifiant de la catégorie est obligatoire."

#: includes/class-nexlifydesk-ajax.php:695
msgid "Invalid category ID."
msgstr "ID de catégorie non valide."

#: includes/class-nexlifydesk-ajax.php:709
msgid "Category deleted successfully!"
msgstr "Catégorie supprimée avec succès !"

#: includes/class-nexlifydesk-ajax.php:711
msgid "Could not delete category."
msgstr "Impossible de supprimer la catégorie."

#. translators: 1: Ticket ID (e.g., T1005), 2: Ticket subject
#: includes/class-nexlifydesk-reports.php:234
#, php-format
msgid "New ticket #%1$s: %2$s"
msgstr "Nouveau ticket #%1$s : %2$s"

#. translators: 1: User display name, 2: Ticket ID (e.g., T1005)
#: includes/class-nexlifydesk-reports.php:256
#, php-format
msgid "%1$s replied to ticket #%2$s"
msgstr "%1$s a répondu au ticket #%2$s"

#: includes/class-nexlifydesk-shortcodes.php:50
msgid "Single ticket template not found."
msgstr "Le modèle de billet unique n'a pas été trouvé."

#: includes/class-nexlifydesk-shortcodes.php:62
msgid "Ticket list template not found."
msgstr "Le modèle de liste de tickets n'a pas été trouvé."

#: includes/class-nexlifydesk-tickets.php:88
msgid "Could not create ticket."
msgstr "Impossible de créer un ticket."

#: includes/class-nexlifydesk-tickets.php:256
msgid "Message is required."
msgstr "Le message est obligatoire."

#: includes/class-nexlifydesk-tickets.php:275
msgid "Could not add reply."
msgstr "Impossible d'ajouter une réponse."

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:623
#, php-format
msgid "New Support Ticket #%s"
msgstr "Nouveau ticket d'assistance #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:677
#, php-format
msgid "New Reply to Ticket #%s"
msgstr "Nouvelle réponse au ticket #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:708
#, php-format
msgid "Ticket #%s Status Changed"
msgstr "Ticket #%s Statut modifié"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:723
#, php-format
msgid "SLA Breach: Ticket #%s"
msgstr "Violation de l'accord de niveau de service (SLA) : Ticket #%s"

#. translators: 1: New assignee display name, 2: Assignee type (agent or administrator)
#: includes/class-nexlifydesk-tickets.php:983
#, php-format
msgid ""
"Ticket automatically reassigned to %1$s (%2$s) due to previous agent being "
"unavailable."
msgstr ""
"Ticket automatiquement réassigné à %1$s (%2$s) en raison de "
"l'indisponibilité de l'agent précédent."

#: includes/class-nexlifydesk-users.php:30
msgid "NexlifyDesk Agent"
msgstr "NexlifyDesk Agent"

#: includes/class-nexlifydesk-users.php:78
msgid "NexlifyDesk Agent Position"
msgstr "Poste d'agent NexlifyDesk"

#: includes/class-nexlifydesk-users.php:82
msgid "Assigned Position"
msgstr "Poste attribué"

#: includes/class-nexlifydesk-users.php:92
msgid "Assign a predefined position to this agent."
msgstr "Attribuer un poste prédéfini à cet agent."

#: includes/class-nexlifydesk-users.php:114
msgid "Security verification failed."
msgstr "La vérification de sécurité a échoué."

#: includes/class-nexlifydesk-users.php:226
msgid "Permission denied."
msgstr "Permission refusée."

#: includes/class-nexlifydesk-users.php:231
msgid "Orphaned tickets have been reassigned."
msgstr "Les billets orphelins ont été réaffectés."

#: includes/nexlifydesk-functions.php:11 templates/admin/ticket-single.php:25 
#: templates/admin/tickets-list.php:57
msgid "Open"
msgstr "Ouvrir"

#: includes/nexlifydesk-functions.php:12 templates/admin/ticket-single.php:27
msgid "Pending"
msgstr "En attente"

#: includes/nexlifydesk-functions.php:13 templates/admin/ticket-single.php:28 
#: templates/admin/tickets-list.php:59
msgid "Resolved"
msgstr "Résolu"

#: includes/nexlifydesk-functions.php:14 templates/admin/reports.php:106 
#: templates/admin/ticket-single.php:29 templates/admin/tickets-list.php:60
msgid "Closed"
msgstr "Fermé"

#: nexlifydesk.php:158
msgid ""
"This ticket was automatically closed after being resolved for 48 hours with "
"no activity."
msgstr ""
"Ce ticket a été automatiquement fermé après avoir été résolu pendant 48 "
"heures sans activité."

#: nexlifydesk.php:220 nexlifydesk.php:416
msgid "Uploading..."
msgstr "Téléchargement..."

#: nexlifydesk.php:223 nexlifydesk.php:419
msgid "Submitting..."
msgstr "Soumettre..."

#: nexlifydesk.php:224 nexlifydesk.php:420 
#: templates/frontend/ticket-form.php:120
msgid "Submit Ticket"
msgstr "Soumettre un billet"

#: nexlifydesk.php:225 nexlifydesk.php:421
msgid "An error occurred. Please try again."
msgstr "Une erreur s'est produite. Veuillez réessayer."

#: nexlifydesk.php:226 nexlifydesk.php:422
msgid "Adding..."
msgstr "Ajouter..."

#: nexlifydesk.php:228 nexlifydesk.php:424
msgid "Add Reply"
msgstr "Ajouter une réponse"

#: nexlifydesk.php:229 nexlifydesk.php:425 
#: templates/admin/ticket-single.php:101
msgid "Add Note"
msgstr "Ajouter une note"

#: nexlifydesk.php:231 nexlifydesk.php:427 
#: templates/frontend/ticket-single.php:164
msgid "Create New Ticket"
msgstr "Créer un nouveau ticket"

#: nexlifydesk.php:233 nexlifydesk.php:377 nexlifydesk.php:429
msgid "Status updated successfully!"
msgstr "Statut mis à jour avec succès !"

#: nexlifydesk.php:366
msgid "Invalid request."
msgstr "Demande non valide."

#: nexlifydesk.php:371
msgid "Invalid status."
msgstr "Statut non valide."

#: nexlifydesk.php:379
msgid "Failed to update status."
msgstr "Échec de la mise à jour de l'état."

#. translators: %d: Number of tickets purged.
#: nexlifydesk.php:466
#, php-format
msgid "Purged %d tickets older than 1 year."
msgstr "Purge de %d tickets datant de plus d'un an."

#: nexlifydesk.php:468
msgid "No tickets older than 1 year found."
msgstr "Aucun billet datant de plus d'un an n'a été trouvé."

#: nexlifydesk.php:472
msgid "Purged orphaned attachments."
msgstr "Purge des pièces jointes orphelines."

#: templates/admin/reports.php:17
msgid "Performance analytics and support metrics"
msgstr "Analyse des performances et mesures de soutien"

#: templates/admin/reports.php:24
msgid "Last 7 Days"
msgstr "7 derniers jours"

#: templates/admin/reports.php:25
msgid "Last 30 Days"
msgstr "30 derniers jours"

#: templates/admin/reports.php:26
msgid "Last 90 Days"
msgstr "90 derniers jours"

#: templates/admin/reports.php:27
msgid "Last Year"
msgstr "L'année dernière"

#: templates/admin/reports.php:34
msgid "Total Tickets"
msgstr "Total des billets"

#: templates/admin/reports.php:36 templates/admin/reports.php:41 
#: templates/admin/reports.php:46 templates/admin/reports.php:51
msgid "from last period"
msgstr "de la période précédente"

#: templates/admin/reports.php:39
msgid "Active Tickets"
msgstr "Billets actifs"

#: templates/admin/reports.php:44
msgid "Closed Tickets"
msgstr "Billets fermés"

#: templates/admin/reports.php:49 templates/admin/tickets-list.php:45
msgid "Avg Response Time"
msgstr "Temps de réponse moyen"

#: templates/admin/reports.php:59
msgid "Ticket Status Distribution"
msgstr "Distribution de l'état des tickets"

#: templates/admin/reports.php:75
msgid "Priority Distribution"
msgstr "Distribution prioritaire"

#: templates/admin/reports.php:91
msgid "Tickets This Month"
msgstr "Billets ce mois-ci"

#: templates/admin/reports.php:100
msgid "Agent Performance"
msgstr "Performance des agents"

#: templates/admin/reports.php:104
msgid "Agent"
msgstr "Agent"

#: templates/admin/reports.php:105
msgid "Assigned"
msgstr "Attribué"

#: templates/admin/reports.php:107
msgid "Response Rate"
msgstr "Taux de réponse"

#: templates/admin/reports.php:108
msgid "Avg Response"
msgstr "Réponse moyenne"

#: templates/admin/reports.php:127
msgid "Recent Activity"
msgstr "Activité récente"

#: templates/admin/settings.php:56
msgid "General Settings"
msgstr "Paramètres généraux"

#: templates/admin/settings.php:59
msgid "Enable Email Notifications"
msgstr "Activer les notifications par courrier électronique"

#: templates/admin/settings.php:62
msgid "Send email notifications for new tickets, replies, and status changes."
msgstr ""
"Envoyez des notifications par courrier électronique pour les nouveaux "
"tickets, les réponses et les changements d'état."

#: templates/admin/settings.php:66
msgid "Default Priority"
msgstr "Priorité par défaut"

#: templates/admin/settings.php:69 templates/admin/ticket-single.php:35 
#: templates/admin/tickets-list.php:67 templates/frontend/ticket-form.php:75
msgid "Low"
msgstr "Faible"

#: templates/admin/settings.php:70 templates/admin/ticket-single.php:36 
#: templates/admin/tickets-list.php:66 templates/frontend/ticket-form.php:76
msgid "Medium"
msgstr "Moyen"

#: templates/admin/settings.php:71 templates/admin/ticket-single.php:37 
#: templates/admin/tickets-list.php:65 templates/frontend/ticket-form.php:77
msgid "High"
msgstr "Haut"

#: templates/admin/settings.php:72 templates/admin/ticket-single.php:38 
#: templates/frontend/ticket-form.php:78
msgid "Urgent"
msgstr "Urgent"

#: templates/admin/settings.php:74
msgid "Default priority for new tickets."
msgstr "Priorité par défaut pour les nouveaux tickets."

#: templates/admin/settings.php:78
msgid "Auto-Assign Tickets"
msgstr "Attribution automatique des billets"

#: templates/admin/settings.php:81
msgid "Automatically assign new tickets to available support agents."
msgstr ""
"Assigner automatiquement les nouveaux tickets aux agents d'assistance "
"disponibles."

#: templates/admin/settings.php:85
msgid "Ticket List Page"
msgstr "Page de la liste des billets"

#: templates/admin/settings.php:88 templates/admin/settings.php:108
msgid "Select a page"
msgstr "Sélectionner une page"

#: templates/admin/settings.php:98 templates/admin/settings.php:118
msgid "No pages available"
msgstr "Pas de pages disponibles"

#: templates/admin/settings.php:101
msgid ""
"Select the page where the ticket list shortcode [nexlifydesk_ticket_list] is "
"embedded."
msgstr ""
"Sélectionnez la page où le shortcode [nexlifydesk_ticket_list] est intégré."

#: templates/admin/settings.php:105
msgid "Ticket Form Page"
msgstr "Page du formulaire de billetterie"

#: templates/admin/settings.php:121
msgid ""
"Select the page where the ticket form shortcode [nexlifydesk_ticket_form] is "
"embedded."
msgstr ""
"Sélectionnez la page où le shortcode [nexlifydesk_ticket_form] est intégré."

#: templates/admin/settings.php:125
msgid "Send Status Change Notification"
msgstr "Envoi d'une notification de changement de statut"

#: templates/admin/settings.php:128
msgid "Send an email notification to the user when the ticket status changes."
msgstr ""
"Envoyer une notification par courriel à l'utilisateur lorsque le statut du "
"ticket change."

#: templates/admin/settings.php:132
msgid "Ticket ID Prefix"
msgstr "Préfixe de l'ID du billet"

#: templates/admin/settings.php:135
msgid "Prefix for ticket IDs (e.g., T, #, TKT-)."
msgstr "Préfixe pour les identifiants de billets (par exemple, T, #, TKT-)."

#: templates/admin/settings.php:139
msgid "Ticket ID Start Number"
msgstr "Numéro d'identification du billet Numéro de départ"

#: templates/admin/settings.php:142
msgid ""
"The number to start ticket IDs from (e.g., 1001). Only used if no tickets "
"exist yet."
msgstr ""
"Le numéro à partir duquel les ID de tickets doivent commencer (par exemple, "
"1001). Il n'est utilisé que si aucun ticket n'existe encore."

#: templates/admin/settings.php:146
msgid "Data Retention on Uninstall"
msgstr "Conservation des données lors de la désinstallation"

#: templates/admin/settings.php:149
msgid "Keep all tickets and data when plugin is uninstalled"
msgstr ""
"Conserver tous les tickets et les données lorsque le plugin est désinstallé"

#: templates/admin/settings.php:151
msgid "Recommended: Keep enabled"
msgstr "Recommandé : Maintenir activé"

#: templates/admin/settings.php:152
msgid ""
"When enabled, all tickets, replies, attachments, and customer data will be "
"preserved even after plugin deletion. Disable only if you want to completely "
"remove all plugin data during uninstall."
msgstr ""
"Lorsque cette option est activée, tous les tickets, les réponses, les pièces "
"jointes et les données des clients seront conservés même après la "
"suppression du plugin. Ne désactivez cette option que si vous souhaitez "
"supprimer complètement toutes les données du plugin lors de la "
"désinstallation."

#: templates/admin/settings.php:156
msgid ""
"Warning: Unchecking this option will permanently delete ALL ticket data when "
"the plugin is uninstalled!"
msgstr ""
"Attention : Décocher cette option supprimera définitivement TOUTES les "
"données des tickets lorsque le plugin sera désinstallé !"

#: templates/admin/settings.php:159
msgid ""
"This includes: All tickets, customer replies, agent responses, attachments, "
"categories, and support history."
msgstr ""
"Cela comprend : Tous les tickets, les réponses des clients, les réponses des "
"agents, les pièces jointes, les catégories et l'historique de l'assistance."

#: templates/admin/settings.php:166
msgid "File Upload Settings"
msgstr "Paramètres de téléchargement de fichiers"

#: templates/admin/settings.php:169
msgid "Allowed File Types"
msgstr "Types de fichiers autorisés"

#: templates/admin/settings.php:172
msgid "Comma-separated list of allowed file extensions (e.g., jpg,png,pdf)."
msgstr ""
"Liste d'extensions de fichiers autorisées, séparées par des virgules (par "
"exemple, jpg,png,pdf)."

#: templates/admin/settings.php:176
msgid "Maximum File Size (MB)"
msgstr "Taille maximale du fichier (MB)"

#: templates/admin/settings.php:179
msgid "Maximum size for uploaded files in megabytes."
msgstr "Taille maximale des fichiers téléchargés en mégaoctets."

#: templates/admin/settings.php:184
msgid "SLA Settings"
msgstr "Paramètres de l'ANS"

#: templates/admin/settings.php:187
msgid "SLA Response Time (Hours)"
msgstr "Temps de réponse de l'ANS (heures)"

#: templates/admin/settings.php:190
msgid "Expected response time for tickets (in hours)."
msgstr "Temps de réponse prévu pour les tickets (en heures)."

#: templates/admin/settings.php:194
msgid "Default Category"
msgstr "Catégorie par défaut"

#: templates/admin/settings.php:206
msgid "No categories available"
msgstr "Aucune catégorie disponible"

#: templates/admin/settings.php:209
msgid "Default category for new tickets."
msgstr "Catégorie par défaut pour les nouveaux tickets."

#: templates/admin/settings.php:214
msgid "Duplicate Detection Settings"
msgstr "Paramètres de détection des doublons"

#: templates/admin/settings.php:217
msgid "Enable Duplicate Detection"
msgstr "Activer la détection des doublons"

#: templates/admin/settings.php:220
msgid ""
"Automatically check for duplicate tickets and add new messages as replies to "
"existing tickets."
msgstr ""
"Vérifier automatiquement s'il y a des doublons et ajouter les nouveaux "
"messages comme réponses aux tickets existants."

#: templates/admin/settings.php:224
msgid "Similarity Threshold (%)"
msgstr "Seuil de similarité (%)"

#: templates/admin/settings.php:227
msgid ""
"Percentage of keyword similarity required to consider a ticket as duplicate "
"(50-100%)."
msgstr ""
"Pourcentage de similarité des mots-clés requis pour considérer un ticket "
"comme dupliqué (50-100%)."

#: templates/admin/settings.php:232
msgid "Data Management"
msgstr "Gestion des données"

#: templates/admin/settings.php:235 templates/admin/settings.php:238
msgid "Purge Data"
msgstr "Purger les données"

#: templates/admin/settings.php:237
msgid ""
"Remove old or unnecessary data to free up space and improve performance."
msgstr ""
"Supprimez les données anciennes ou inutiles pour libérer de l'espace et "
"améliorer les performances."

#: templates/admin/settings.php:245
msgid "Save Settings"
msgstr "Sauvegarder les paramètres"

#: templates/admin/ticket-single.php:26 templates/admin/tickets-list.php:37 
#: templates/admin/tickets-list.php:58
msgid "In Progress"
msgstr "En cours"

#: templates/admin/ticket-single.php:33 templates/frontend/ticket-form.php:71
msgid "Priority"
msgstr "Priorité"

#: templates/admin/ticket-single.php:42
msgid "Assignee"
msgstr "Cessionnaire"

#: templates/admin/ticket-single.php:58
msgid "Tags"
msgstr "Tags"

#: templates/admin/ticket-single.php:60
msgid "N/A"
msgstr "N/A"

#. translators: 1: requester name, 2: date and time
#: templates/admin/ticket-single.php:71
#, php-format
msgid "Requested by %1$s on %2$s"
msgstr "Demandé par %1$s le %2$s"

#: templates/admin/ticket-single.php:78
msgid "Reply"
msgstr "Répondre"

#: templates/admin/ticket-single.php:79
msgid "Add Internal Note"
msgstr "Ajouter une note interne"

#: templates/admin/ticket-single.php:84
msgid "Type your public reply here..."
msgstr "Tapez votre réponse publique ici..."

#: templates/admin/ticket-single.php:86
msgid "Send Reply"
msgstr "Envoyer la réponse"

#: templates/admin/ticket-single.php:87
msgid "Attach File"
msgstr "Joindre un fichier"

#: templates/admin/ticket-single.php:99
msgid "Type your internal note here... (not visible to customer)"
msgstr "Tapez ici votre note interne... (non visible par le client)"

#: templates/admin/ticket-single.php:150
msgid "Internal Note"
msgstr "Note interne"

#: templates/admin/ticket-single.php:172
msgid "About Customer"
msgstr "À propos du client"

#: templates/admin/ticket-single.php:176
msgid "View Profile"
msgstr "Voir le profil"

#: templates/admin/ticket-single.php:180 
#: templates/frontend/ticket-single.php:172
msgid "Ticket Details"
msgstr "Détails du billet"

#: templates/admin/ticket-single.php:181
msgid "ID:"
msgstr "ID :"

#: templates/admin/ticket-single.php:182
msgid "Created:"
msgstr "Créé :"

#: templates/admin/ticket-single.php:183
msgid "Channel:"
msgstr "Chaîne :"

#: templates/admin/ticket-single.php:185
msgid "Web"
msgstr "Web"

#: templates/admin/ticket-single.php:186
msgid "Chatbot"
msgstr "Chatbot"

#: templates/admin/ticket-single.php:195 templates/frontend/ticket-form.php:85 
#: templates/frontend/ticket-single.php:137
msgid "Attachments"
msgstr "Pièces jointes"

#: templates/admin/ticket-single.php:204
msgid "No attachments found."
msgstr "Aucune pièce jointe n'a été trouvée."

#: templates/admin/tickets-list.php:19
msgid "Support Tickets"
msgstr "Tickets de soutien"

#: templates/admin/tickets-list.php:20
msgid "Manage and track customer support requests"
msgstr "Gérer et suivre les demandes d'assistance des clients"

#: templates/admin/tickets-list.php:33
msgid "Open Tickets"
msgstr "Billets ouverts"

#: templates/admin/tickets-list.php:41
msgid "Resolved This Month"
msgstr "Résolu ce mois-ci"

#: templates/admin/tickets-list.php:52
msgid "Search tickets..."
msgstr "Recherche de billets..."

#: templates/admin/tickets-list.php:56
msgid "All Statuses"
msgstr "Tous les statuts"

#: templates/admin/tickets-list.php:64
msgid "All Priorities"
msgstr "Toutes les priorités"

#: templates/admin/tickets-list.php:71
msgid "Reassign Orphaned Tickets"
msgstr "Réassigner les billets orphelins"

#: templates/frontend/partials/single-reply.php:16 
#: templates/frontend/partials/single-reply.php:34
msgid "Unknown"
msgstr "Inconnu"

#: templates/frontend/ticket-form.php:17
msgid "Get Support"
msgstr "Obtenir de l'aide"

#: templates/frontend/ticket-form.php:18
msgid "We're here to help you resolve any issues quickly"
msgstr "Nous sommes là pour vous aider à résoudre rapidement tout problème"

#: templates/frontend/ticket-form.php:33
msgid "Brief description of your issue"
msgstr "Brève description de votre problème"

#: templates/frontend/ticket-form.php:38
msgid "Message"
msgstr "Message"

#: templates/frontend/ticket-form.php:44
msgid "Please describe your issue in detail..."
msgstr "Veuillez décrire votre problème en détail..."

#: templates/frontend/ticket-form.php:50 
#: templates/frontend/ticket-single.php:190
msgid "Category"
msgstr "Catégorie"

#: templates/frontend/ticket-form.php:54
msgid "Select category"
msgstr "Sélectionner une catégorie"

#: templates/frontend/ticket-form.php:64
msgid "General Support"
msgstr "Soutien général"

#: templates/frontend/ticket-form.php:97
msgid "Click to upload files"
msgstr "Cliquez pour télécharger des fichiers"

#: templates/frontend/ticket-form.php:99
msgid "or drag and drop files here"
msgstr "ou glisser-déposer des fichiers ici"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-form.php:107
#, php-format
msgid "Max size: %1$sMB. Allowed types: %2$s"
msgstr "Taille maximale : %1$sMB. Types autorisés : %2$s"

#: templates/frontend/ticket-form.php:128
msgid "Login Required"
msgstr "Connexion requise"

#: templates/frontend/ticket-form.php:129
msgid "Please log in to submit a support ticket."
msgstr "Veuillez vous connecter pour soumettre un ticket d'assistance."

#: templates/frontend/ticket-form.php:133 
#: templates/frontend/ticket-single.php:22
msgid "Log In"
msgstr "Se connecter"

#: templates/frontend/ticket-form.php:137 
#: templates/frontend/ticket-single.php:24
msgid "Register"
msgstr "Registre"

#: templates/frontend/ticket-form.php:163
msgid "Ticket Submitted!"
msgstr "Ticket soumis !"

#. translators: %s: Ticket number
#: templates/frontend/ticket-form.php:168
#, php-format
msgid "Your ticket number is %s. We will be in touch shortly."
msgstr ""
"Votre numéro de ticket est %s. Nous vous contacterons dans les plus brefs "
"délais."

#: templates/frontend/ticket-form.php:176
msgid "View Your Ticket"
msgstr "Voir votre billet"

#: templates/frontend/ticket-list.php:19
msgid "Your Support Tickets"
msgstr "Vos tickets de support"

#: templates/frontend/ticket-list.php:20
msgid "View and track your support requests"
msgstr "Consultez et suivez vos demandes d'assistance"

#: templates/frontend/ticket-list.php:24
msgid "Submit New Ticket"
msgstr "Soumettre un nouveau ticket"

#: templates/frontend/ticket-list.php:32
msgid "No tickets found"
msgstr "Aucun billet trouvé"

#: templates/frontend/ticket-list.php:33
msgid "You haven't submitted any support tickets yet."
msgstr "Vous n'avez pas encore soumis de tickets de support."

#: templates/frontend/ticket-list.php:36
msgid "Submit Your First Ticket"
msgstr "Soumettre votre premier ticket"

#: templates/frontend/ticket-list.php:65
msgid "View Ticket"
msgstr "Voir le billet"

#: templates/frontend/ticket-single.php:9
msgid "Security check failed"
msgstr "Échec du contrôle de sécurité"

#: templates/frontend/ticket-single.php:20
msgid "Please log in to view your support tickets."
msgstr "Veuillez vous connecter pour consulter vos tickets d'assistance."

#: templates/frontend/ticket-single.php:47
msgid ""
"You are not authorized to view this ticket or the ticket does not exist."
msgstr ""
"Vous n'êtes pas autorisé à consulter ce billet ou le billet n'existe pas."

#: templates/frontend/ticket-single.php:49
msgid "← Back to All Tickets"
msgstr "← Retour à tous les billets"

#: templates/frontend/ticket-single.php:73
msgid "Your ticket has been submitted successfully!"
msgstr "Votre ticket a été soumis avec succès !"

#: templates/frontend/ticket-single.php:77
msgid ""
"We found a similar ticket from you. Your message has been added to this "
"existing ticket below."
msgstr ""
"Nous avons trouvé un ticket similaire de votre part. Votre message a été "
"ajouté à ce ticket existant ci-dessous."

#: templates/frontend/ticket-single.php:114
msgid "Conversation"
msgstr "Conversation"

#: templates/frontend/ticket-single.php:133
msgid "Your Reply"
msgstr "Votre réponse"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-single.php:145
#, php-format
msgid "Max file size: %1$sMB. Allowed types: %2$s"
msgstr "Taille maximale du fichier : %1$sMB. Types autorisés : %2$s"

#: templates/frontend/ticket-single.php:153
msgid "Reply to Ticket"
msgstr "Réponse au billet"

#: templates/frontend/ticket-single.php:159
msgid ""
"This ticket is closed. If you need further assistance, please open a new "
"ticket."
msgstr ""
"Ce ticket est fermé. Si vous avez besoin d'aide supplémentaire, veuillez "
"ouvrir un nouveau ticket."

#: templates/frontend/ticket-single.php:178
msgid "Last Updated"
msgstr "Dernière mise à jour"

#: templates/frontend/ticket-single.php:179
msgid "ago"
msgstr "il y a"

#: templates/frontend/ticket-single.php:194
msgid "Assigned Agent"
msgstr "Agent assigné"

#: templates/frontend/ticket-single.php:198
msgid "← All Tickets"
msgstr "← Tous les billets"
