# Copyright (C) 2025 NexlifyLabs
# This file is distributed under the GPL-2.0+.
msgid ""
msgstr ""
"Project-Id-Version: NexlifyDesk 1.0.1\n"
"Report-Msgid-Bugs-To: https://wordpress.org/support/plugin/nexlifydesk\n"
"Last-Translator: TeeJay <teejay@nexlifylabs.com>\n"
"Language-Team: German (Formal)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"POT-Creation-Date: 2025-07-08T08:05:23+02:00\n"
"PO-Revision-Date: 2025-07-08 06:54+0000\n"
"X-Generator: WP-CLI 2.12.0\n"
"X-Domain: nexlifydesk\n"
"Language: de-DE-formal\n"

#. Plugin Name of the plugin
#: nexlifydesk.php includes/class-nexlifydesk-admin.php:23 
#: templates/admin/reports.php:13
msgid "NexlifyDesk"
msgstr "NexlifyDesk"

#. Description of the plugin
#: nexlifydesk.php
msgid "A complete support ticketing system for WordPress."
msgstr "Ein vollständiges Support-Ticketing-System für WordPress."

#. Author of the plugin
#: nexlifydesk.php
msgid "NexlifyLabs"
msgstr "NexlifyLabs"

#. Author URI of the plugin
#: nexlifydesk.php
msgid "https://nexlifylabs.com"
msgstr "https://nexlifylabs.com"

#: includes/class-nexlifydesk-admin.php:22
msgid "NexlifyDesk Tickets"
msgstr "NexlifyDesk Tickets"

#: includes/class-nexlifydesk-admin.php:34 
#: includes/class-nexlifydesk-admin.php:35
msgid "All Tickets"
msgstr "Alle Tickets"

#: includes/class-nexlifydesk-admin.php:44 
#: includes/class-nexlifydesk-admin.php:326
msgid "Ticket Categories"
msgstr "Ticket-Kategorien"

#: includes/class-nexlifydesk-admin.php:45
msgid "Categories"
msgstr "Kategorien"

#: includes/class-nexlifydesk-admin.php:54 
#: includes/class-nexlifydesk-admin.php:55
msgid "Settings"
msgstr "Einstellungen"

#: includes/class-nexlifydesk-admin.php:64 
#: includes/class-nexlifydesk-admin.php:65
msgid "Reports"
msgstr "Berichte"

#: includes/class-nexlifydesk-admin.php:74 
#: includes/class-nexlifydesk-admin.php:75
msgid "Order History"
msgstr "Geschichte bestellen"

#: includes/class-nexlifydesk-admin.php:84 
#: includes/class-nexlifydesk-admin.php:85
msgid "Agent Positions"
msgstr "Agent Positionen"

#: includes/class-nexlifydesk-admin.php:94 
#: includes/class-nexlifydesk-admin.php:95
msgid "Email Templates"
msgstr "E-Mail-Vorlagen"

#: includes/class-nexlifydesk-admin.php:104 
#: includes/class-nexlifydesk-admin.php:105 
#: includes/class-nexlifydesk-admin.php:151
msgid "Support"
msgstr "Unterstützen Sie"

#: includes/class-nexlifydesk-admin.php:133
msgid "Support request sent successfully!"
msgstr "Supportanfrage erfolgreich gesendet!"

#: includes/class-nexlifydesk-admin.php:135
msgid ""
"Failed to send support request. Please ensure your WordPress site can send "
"emails."
msgstr ""
"Support-Anfrage konnte nicht gesendet werden. Bitte stellen Sie sicher, dass "
"Ihre WordPress-Website E-Mails senden kann."

#: includes/class-nexlifydesk-admin.php:138
msgid "Error: Support email function not found."
msgstr "Fehler: Support-E-Mail-Funktion nicht gefunden."

#: includes/class-nexlifydesk-admin.php:141
msgid "Subject and Message are required fields."
msgstr "Betreff und Nachricht sind Pflichtfelder."

#: includes/class-nexlifydesk-admin.php:144 
#: includes/class-nexlifydesk-admin.php:282
msgid "Security check failed. Please try again."
msgstr "Sicherheitsüberprüfung fehlgeschlagen. Bitte versuchen Sie es erneut."

#: includes/class-nexlifydesk-admin.php:151
msgid "Error: Support form display function not found."
msgstr "Fehler: Support-Formular-Anzeigefunktion nicht gefunden."

#: includes/class-nexlifydesk-admin.php:181 
#: includes/class-nexlifydesk-admin.php:617
msgid "View All Tickets"
msgstr "Alle Tickets anzeigen"

#: includes/class-nexlifydesk-admin.php:182 
#: includes/class-nexlifydesk-admin.php:618
msgid "Assign Tickets"
msgstr "Tickets zuweisen"

#: includes/class-nexlifydesk-admin.php:183 
#: includes/class-nexlifydesk-admin.php:619
msgid "Manage Categories"
msgstr "Kategorien verwalten"

#: includes/class-nexlifydesk-admin.php:184 
#: includes/class-nexlifydesk-admin.php:620
msgid "View Reports"
msgstr "Berichte ansehen"

#: includes/class-nexlifydesk-admin.php:196 
#: includes/class-nexlifydesk-admin.php:661
msgid "Position Name:"
msgstr "Position Name:"

#: includes/class-nexlifydesk-admin.php:197 
#: includes/class-nexlifydesk-admin.php:662
msgid "Position Slug (unique):"
msgstr "Position Slug (einzigartig):"

#: includes/class-nexlifydesk-admin.php:198 
#: includes/class-nexlifydesk-admin.php:663
msgid "Assign Capabilities:"
msgstr "Fähigkeiten zuweisen:"

#: includes/class-nexlifydesk-admin.php:199
msgid "Save"
msgstr "Speichern Sie"

#: includes/class-nexlifydesk-admin.php:200
msgid "Cancel"
msgstr "Abbrechen"

#: includes/class-nexlifydesk-admin.php:201
msgid "Are you sure you want to delete this position?"
msgstr "Sind Sie sicher, dass Sie diese Position löschen möchten?"

#: includes/class-nexlifydesk-admin.php:202 
#: includes/class-nexlifydesk-admin.php:239 templates/admin/tickets-list.php:78
msgid "Loading tickets..."
msgstr "Tickets laden..."

#: includes/class-nexlifydesk-admin.php:203 
#: includes/class-nexlifydesk-admin.php:238
msgid "No tickets found."
msgstr "Keine Tickets gefunden."

#: includes/class-nexlifydesk-admin.php:204
msgid "Error loading tickets:"
msgstr "Fehler beim Laden von Tickets:"

#: includes/class-nexlifydesk-admin.php:205
msgid "AJAX Error loading tickets."
msgstr "AJAX-Fehler beim Laden von Tickets."

#: includes/class-nexlifydesk-admin.php:206 
#: includes/class-nexlifydesk-admin.php:241 
#: includes/class-nexlifydesk-admin.php:1058
msgid "Ticket ID"
msgstr "Ticket-ID"

#: includes/class-nexlifydesk-admin.php:207 
#: includes/class-nexlifydesk-admin.php:242 
#: templates/frontend/ticket-form.php:26
msgid "Subject"
msgstr "Thema"

#: includes/class-nexlifydesk-admin.php:208 
#: includes/class-nexlifydesk-admin.php:243 
#: includes/class-nexlifydesk-admin.php:1268 
#: templates/admin/ticket-single.php:23
msgid "Status"
msgstr "Status"

#: includes/class-nexlifydesk-admin.php:209 
#: includes/class-nexlifydesk-admin.php:245 
#: templates/frontend/ticket-single.php:174
msgid "Created"
msgstr "Erstellt"

#: includes/class-nexlifydesk-admin.php:210 
#: includes/class-nexlifydesk-admin.php:246 
#: includes/class-nexlifydesk-admin.php:349 
#: includes/class-nexlifydesk-admin.php:626
msgid "Actions"
msgstr "Aktionen"

#: includes/class-nexlifydesk-admin.php:211 
#: includes/class-nexlifydesk-admin.php:247
msgid "View"
msgstr "Siehe"

#: includes/class-nexlifydesk-admin.php:212 
#: includes/class-nexlifydesk-admin.php:244
msgid "Assigned To"
msgstr "Zugewiesen an"

#: includes/class-nexlifydesk-admin.php:213 
#: includes/class-nexlifydesk-ajax.php:608
msgid "Ticket assigned successfully!"
msgstr "Ticket erfolgreich zugewiesen!"

#: includes/class-nexlifydesk-admin.php:240
msgid "Error loading tickets."
msgstr "Fehler beim Laden von Tickets."

#: includes/class-nexlifydesk-admin.php:257 templates/admin/tickets-list.php:7
msgid "You do not have sufficient permissions to access this page."
msgstr "Sie haben nicht genügend Rechte, um auf diese Seite zuzugreifen."

#: includes/class-nexlifydesk-admin.php:268
msgid "You do not have permission to view this ticket."
msgstr "Sie haben keine Berechtigung, dieses Ticket zu sehen."

#: includes/class-nexlifydesk-admin.php:275 
#: includes/class-nexlifydesk-admin.php:294 
#: includes/class-nexlifydesk-ajax.php:142 
#: includes/class-nexlifydesk-ajax.php:259 templates/admin/ticket-single.php:7
msgid "Ticket not found."
msgstr "Ticket nicht gefunden."

#: includes/class-nexlifydesk-admin.php:307 
#: includes/class-nexlifydesk-admin.php:381 
#: includes/class-nexlifydesk-admin.php:538 
#: includes/class-nexlifydesk-admin.php:590 
#: includes/class-nexlifydesk-admin.php:765
msgid "You do not have permission to access this page."
msgstr "Sie haben keine Berechtigung zum Zugriff auf diese Seite."

#: includes/class-nexlifydesk-admin.php:326
msgid "Add New"
msgstr "Neu hinzufügen"

#: includes/class-nexlifydesk-admin.php:331
msgid "Category Name"
msgstr "Kategorie Name"

#: includes/class-nexlifydesk-admin.php:335 
#: includes/class-nexlifydesk-admin.php:348 
#: templates/frontend/ticket-single.php:98
msgid "Description"
msgstr "Beschreibung"

#: includes/class-nexlifydesk-admin.php:340 nexlifydesk.php:227 
#: nexlifydesk.php:423
msgid "Add Category"
msgstr "Kategorie hinzufügen"

#: includes/class-nexlifydesk-admin.php:346 
#: includes/class-nexlifydesk-admin.php:626
msgid "Name"
msgstr "Name"

#: includes/class-nexlifydesk-admin.php:347 
#: includes/class-nexlifydesk-admin.php:626
msgid "Slug"
msgstr "Schnecke"

#: includes/class-nexlifydesk-admin.php:359 
#: includes/class-nexlifydesk-admin.php:645
msgid "Delete"
msgstr "Löschen"

#: includes/class-nexlifydesk-admin.php:372
msgid "NexlifyDesk Settings"
msgstr "NexlifyDesk Einstellungen"

#: includes/class-nexlifydesk-admin.php:385 templates/admin/reports.php:16
msgid "NexlifyDesk Reports"
msgstr "NexlifyDesk Berichte"

#: includes/class-nexlifydesk-admin.php:394
msgid "NexlifyDesk Agent Positions"
msgstr "NexlifyDesk Agent Positionen"

#: includes/class-nexlifydesk-admin.php:410 
#: includes/class-nexlifydesk-admin.php:465 
#: includes/class-nexlifydesk-admin.php:503 
#: includes/class-nexlifydesk-admin.php:542 
#: includes/class-nexlifydesk-admin.php:594 
#: includes/class-nexlifydesk-admin.php:730 
#: includes/class-nexlifydesk-admin.php:769
msgid "Security check failed."
msgstr "Sicherheitsprüfung fehlgeschlagen."

#: includes/class-nexlifydesk-admin.php:429 
#: includes/class-nexlifydesk-admin.php:553
msgid "Position Name and Slug are required."
msgstr "Positionsname und Slug sind erforderlich."

#: includes/class-nexlifydesk-admin.php:438 
#: includes/class-nexlifydesk-admin.php:555
msgid "A position with this slug already exists."
msgstr "Es gibt bereits eine Position mit diesem Slug."

#: includes/class-nexlifydesk-admin.php:449 
#: includes/class-nexlifydesk-admin.php:562
msgid "Agent position added successfully."
msgstr "Agentenposition erfolgreich hinzugefügt."

#: includes/class-nexlifydesk-admin.php:477 
#: includes/class-nexlifydesk-admin.php:602
msgid "Agent position deleted."
msgstr "Agentenposition gelöscht."

#: includes/class-nexlifydesk-admin.php:484 
#: includes/class-nexlifydesk-admin.php:604
msgid "Position not found."
msgstr "Position nicht gefunden."

#: includes/class-nexlifydesk-admin.php:525 
#: includes/class-nexlifydesk-admin.php:578
msgid "Agent position updated."
msgstr "Agentenposition aktualisiert."

#: includes/class-nexlifydesk-admin.php:623
msgid "Existing Positions"
msgstr "Vorhandene Positionen"

#: includes/class-nexlifydesk-admin.php:626
msgid "Capabilities"
msgstr "Fähigkeiten"

#: includes/class-nexlifydesk-admin.php:640 
#: includes/class-nexlifydesk-admin.php:697 
#: includes/class-nexlifydesk-admin.php:704 
#: includes/class-nexlifydesk-users.php:85
msgid "None"
msgstr "Keine"

#: includes/class-nexlifydesk-admin.php:644
msgid "Edit"
msgstr "Bearbeiten"

#: includes/class-nexlifydesk-admin.php:652
msgid "No agent positions defined yet."
msgstr "Noch keine Agentenpositionen definiert."

#: includes/class-nexlifydesk-admin.php:655 
#: includes/class-nexlifydesk-admin.php:656
msgid "Add New Position"
msgstr "Neue Position hinzufügen"

#: includes/class-nexlifydesk-admin.php:669
msgid "Add Position"
msgstr "Position hinzufügen"

#: includes/class-nexlifydesk-admin.php:673
msgid "Assign Positions to Agents"
msgstr "Positionen an Agenten zuweisen"

#: includes/class-nexlifydesk-admin.php:683
msgid "No NexlifyDesk Agents found."
msgstr "Keine NexlifyDesk-Vertreter gefunden."

#: includes/class-nexlifydesk-admin.php:692
msgid "Agent Name"
msgstr "Agent Name"

#: includes/class-nexlifydesk-admin.php:692
msgid "Current Position"
msgstr "Aktuelle Position"

#: includes/class-nexlifydesk-admin.php:692
msgid "Assign Position"
msgstr "Position zuweisen"

#: includes/class-nexlifydesk-admin.php:716
msgid "Save Agent Assignments"
msgstr "Agentenzuweisungen speichern"

#: includes/class-nexlifydesk-admin.php:747 
#: includes/class-nexlifydesk-admin.php:785
msgid "Agent assignments saved successfully."
msgstr "Agentenzuweisungen erfolgreich gespeichert."

#: includes/class-nexlifydesk-admin.php:749 
#: includes/class-nexlifydesk-admin.php:787
msgid "No agent assignments to save."
msgstr "Keine Agentenzuweisungen zu speichern."

#: includes/class-nexlifydesk-admin.php:802 
#: includes/class-nexlifydesk-admin.php:1162
msgid "Settings saved successfully!"
msgstr "Einstellungen erfolgreich gespeichert!"

#: includes/class-nexlifydesk-admin.php:815 
#: includes/class-nexlifydesk-admin.php:918 
#: includes/class-nexlifydesk-ajax.php:675
msgid "Category added successfully!"
msgstr "Kategorie erfolgreich hinzugefügt!"

#: includes/class-nexlifydesk-admin.php:848 
#: includes/class-nexlifydesk-ajax.php:624
msgid "Category name is required."
msgstr "Der Name der Kategorie ist erforderlich."

#: includes/class-nexlifydesk-admin.php:860
msgid "Invalid database table. Please contact support."
msgstr "Ungültige Datenbanktabelle. Bitte kontaktieren Sie den Support."

#: includes/class-nexlifydesk-admin.php:882 
#: includes/class-nexlifydesk-ajax.php:649
msgid "A category with this name already exists."
msgstr "Eine Kategorie mit diesem Namen existiert bereits."

#: includes/class-nexlifydesk-admin.php:901
msgid "Failed to add category."
msgstr "Kategorie kann nicht hinzugefügt werden."

#. translators: %s: Database error message
#: includes/class-nexlifydesk-admin.php:907 
#: includes/class-nexlifydesk-ajax.php:668
#, php-format
msgid "Failed to add category: %s"
msgstr "Kategorie kann nicht hinzugefügt werden: %s"

#: includes/class-nexlifydesk-admin.php:970
msgid "Email templates saved!"
msgstr "E-Mail-Vorlagen gespeichert!"

#: includes/class-nexlifydesk-admin.php:975
msgid "NexlifyDesk Email Templates"
msgstr "NexlifyDesk E-Mail-Vorlagen"

#: includes/class-nexlifydesk-admin.php:979
msgid "New Ticket"
msgstr "Neues Ticket"

#: includes/class-nexlifydesk-admin.php:993 
#: includes/class-nexlifydesk-admin.php:1011 
#: includes/class-nexlifydesk-admin.php:1029 
#: includes/class-nexlifydesk-admin.php:1047
msgid "Preview"
msgstr "Vorschau"

#: includes/class-nexlifydesk-admin.php:997
msgid "New Reply"
msgstr "Neue Antwort"

#: includes/class-nexlifydesk-admin.php:1015
msgid "Status Changed"
msgstr "Status Geändert"

#: includes/class-nexlifydesk-admin.php:1033
msgid "SLA Breach"
msgstr "SLA-Verletzung"

#: includes/class-nexlifydesk-admin.php:1052
msgid "Save Templates"
msgstr "Vorlagen speichern"

#: includes/class-nexlifydesk-admin.php:1056
msgid "Available Placeholders"
msgstr "Verfügbare Platzhalter"

#: includes/class-nexlifydesk-admin.php:1059
msgid "Ticket Subject"
msgstr "Ticket Betreff"

#: includes/class-nexlifydesk-admin.php:1060
msgid "Ticket Message"
msgstr "Ticket-Nachricht"

#: includes/class-nexlifydesk-admin.php:1061
msgid "User Name"
msgstr "Benutzer Name"

#: includes/class-nexlifydesk-admin.php:1062
msgid "User Email"
msgstr "Benutzer E-Mail"

#: includes/class-nexlifydesk-admin.php:1063
msgid "Ticket Status"
msgstr "Ticket-Status"

#: includes/class-nexlifydesk-admin.php:1064
msgid "Ticket Priority"
msgstr "Ticket-Priorität"

#: includes/class-nexlifydesk-admin.php:1065
msgid "Ticket Category"
msgstr "Ticket-Kategorie"

#: includes/class-nexlifydesk-admin.php:1066
msgid "Created Date/Time"
msgstr "Erstellt Datum/Uhrzeit"

#: includes/class-nexlifydesk-admin.php:1067
msgid "Last Updated Date/Time"
msgstr "Datum/Uhrzeit der letzten Aktualisierung"

#: includes/class-nexlifydesk-admin.php:1068
msgid "Reply Message (for reply emails)"
msgstr "Antwortnachricht (für Antwort-E-Mails)"

#: includes/class-nexlifydesk-admin.php:1069
msgid "Reply Author Name (for reply emails)"
msgstr "Name des Antwortautors (für Antwort-E-Mails)"

#: includes/class-nexlifydesk-admin.php:1070
msgid "Direct link to the ticket conversation"
msgstr "Direkter Link zur Ticket-Konversation"

#: includes/class-nexlifydesk-admin.php:1071
msgid "Direct link to the ticket in the admin area (for agents/admins)"
msgstr "Direkter Link zum Ticket im Adminbereich (für Agenten/Admins)"

#: includes/class-nexlifydesk-admin.php:1073
msgid ""
"Copy and paste these placeholders into your templates. They will be replaced "
"with real ticket data."
msgstr ""
"Kopieren Sie diese Platzhalter und fügen Sie sie in Ihre Vorlagen ein. Sie "
"werden dann durch echte Ticketdaten ersetzt."

#: includes/class-nexlifydesk-admin.php:1084
msgid "Too many attempts. Please try again later."
msgstr "Zu viele Versuche. Bitte versuchen Sie es später noch einmal."

#: includes/class-nexlifydesk-admin.php:1112
msgid "NexlifyDesk Data Warning:"
msgstr "NexlifyDesk Daten-Warnung:"

#: includes/class-nexlifydesk-admin.php:1113
msgid ""
"Data retention is currently disabled. All tickets and customer data will be "
"permanently deleted if you uninstall the plugin."
msgstr ""
"Die Datenspeicherung ist derzeit deaktiviert. Alle Tickets und Kundendaten "
"werden dauerhaft gelöscht, wenn Sie das Plugin deinstallieren."

#: includes/class-nexlifydesk-admin.php:1115
msgid "Review Settings"
msgstr "Einstellungen überprüfen"

#: includes/class-nexlifydesk-admin.php:1125 nexlifydesk.php:438
msgid "You do not have permission to perform this action."
msgstr "Sie haben nicht die Erlaubnis, diese Aktion durchzuführen."

#: includes/class-nexlifydesk-admin.php:1216
msgid "WooCommerce is required for this feature."
msgstr "WooCommerce ist für diese Funktion erforderlich."

#: includes/class-nexlifydesk-admin.php:1220
msgid "You do not have permission to view this page."
msgstr "Sie haben keine Berechtigung, diese Seite zu sehen."

#: includes/class-nexlifydesk-admin.php:1245
msgid "Order Search"
msgstr "Suche bestellen"

#: includes/class-nexlifydesk-admin.php:1250
msgid "Enter Order ID"
msgstr "Bestell-ID eingeben"

#: includes/class-nexlifydesk-admin.php:1252 
#: includes/class-nexlifydesk-admin.php:1254
msgid "Search"
msgstr "Suche"

#: includes/class-nexlifydesk-admin.php:1256
msgid "Reset"
msgstr "Zurücksetzen"

#: includes/class-nexlifydesk-admin.php:1260
msgid "No order found with ID #"
msgstr "Keine Bestellung mit ID # gefunden"

#: includes/class-nexlifydesk-admin.php:1263
msgid "Order"
msgstr "Bestellung"

#: includes/class-nexlifydesk-admin.php:1264 
#: includes/class-nexlifydesk-users.php:53 
#: templates/frontend/ticket-single.php:182
msgid "Customer"
msgstr "Kunde"

#: includes/class-nexlifydesk-admin.php:1265 
#: templates/admin/ticket-single.php:187 
#: templates/frontend/ticket-single.php:186
msgid "Email"
msgstr "E-Mail"

#: includes/class-nexlifydesk-admin.php:1266
msgid "Phone"
msgstr "Telefon"

#: includes/class-nexlifydesk-admin.php:1267
msgid "Total"
msgstr "Gesamt"

#: includes/class-nexlifydesk-admin.php:1269
msgid "Date"
msgstr "Datum"

#: includes/class-nexlifydesk-admin.php:1270
msgid "Items"
msgstr "Artikel"

#: includes/class-nexlifydesk-admin.php:1289
msgid "Please enter an Order ID to search."
msgstr "Bitte geben Sie eine Bestell-ID ein, um zu suchen."

#: includes/class-nexlifydesk-ajax.php:29
msgid "You must be logged in to submit a ticket."
msgstr "Sie müssen eingeloggt sein, um ein Ticket einzureichen."

#: includes/class-nexlifydesk-ajax.php:33 
#: includes/class-nexlifydesk-tickets.php:32
msgid "Subject and message are required."
msgstr "Betreff und Nachricht sind erforderlich."

#: includes/class-nexlifydesk-ajax.php:102
msgid ""
"We found a similar ticket from you. Your message has been added to the "
"existing ticket."
msgstr ""
"Wir haben ein ähnliches Ticket von Ihnen gefunden. Ihre Nachricht wurde dem "
"bestehenden Ticket hinzugefügt."

#: includes/class-nexlifydesk-ajax.php:115
msgid "Ticket submitted successfully!"
msgstr "Ticket erfolgreich abgeschickt!"

#: includes/class-nexlifydesk-ajax.php:126
msgid "You must be logged in to reply."
msgstr "Sie müssen eingeloggt sein, um zu antworten."

#: includes/class-nexlifydesk-ajax.php:130 
#: includes/class-nexlifydesk-ajax.php:249 
#: includes/class-nexlifydesk-ajax.php:291
msgid "Missing required fields."
msgstr "Fehlende Pflichtfelder."

#: includes/class-nexlifydesk-ajax.php:154 nexlifydesk.php:232 
#: nexlifydesk.php:428
msgid ""
"This ticket is closed. Please create a new ticket for further assistance."
msgstr ""
"Dieses Ticket ist geschlossen. Bitte erstellen Sie ein neues Ticket für "
"weitere Hilfe."

#: includes/class-nexlifydesk-ajax.php:228
msgid "Reply added successfully!"
msgstr "Antwort erfolgreich hinzugefügt!"

#: includes/class-nexlifydesk-ajax.php:240
msgid "You must be logged in to add a note."
msgstr "Sie müssen eingeloggt sein, um eine Notiz hinzuzufügen."

#: includes/class-nexlifydesk-ajax.php:245
msgid "You do not have permission to add internal notes."
msgstr "Sie haben nicht die Berechtigung, interne Notizen hinzuzufügen."

#: includes/class-nexlifydesk-ajax.php:277
msgid "Internal note added successfully!"
msgstr "Interne Notiz erfolgreich hinzugefügt!"

#: includes/class-nexlifydesk-ajax.php:287
msgid "You must be logged in to update ticket status."
msgstr "Sie müssen eingeloggt sein, um den Ticketstatus zu aktualisieren."

#: includes/class-nexlifydesk-ajax.php:300
msgid "Only administrators can change the status of closed tickets."
msgstr ""
"Nur Administratoren können den Status von geschlossenen Tickets ändern."

#: includes/class-nexlifydesk-ajax.php:306
msgid "You do not have permission to update this ticket status."
msgstr ""
"Sie haben nicht die Berechtigung, diesen Ticketstatus zu aktualisieren."

#: includes/class-nexlifydesk-ajax.php:311
msgid "Invalid ticket status."
msgstr "Ungültiger Ticketstatus."

#: includes/class-nexlifydesk-ajax.php:317
msgid "Ticket status updated!"
msgstr "Ticketstatus aktualisiert!"

#: includes/class-nexlifydesk-ajax.php:319
msgid "Could not update ticket status."
msgstr "Der Ticketstatus konnte nicht aktualisiert werden."

#: includes/class-nexlifydesk-ajax.php:327
msgid "You must be logged in to upload files."
msgstr "Sie müssen eingeloggt sein, um Dateien hochzuladen."

#: includes/class-nexlifydesk-ajax.php:331
msgid "No file uploaded or invalid file format."
msgstr "Keine Datei hochgeladen oder ungültiges Dateiformat."

#: includes/class-nexlifydesk-ajax.php:343
msgid "File upload error occurred."
msgstr "Beim Hochladen der Datei ist ein Fehler aufgetreten."

#: includes/class-nexlifydesk-ajax.php:347
msgid "Invalid file upload."
msgstr "Ungültiger Datei-Upload."

#: includes/class-nexlifydesk-ajax.php:354
msgid ""
"File type not allowed. Only JPG, JPEG, PNG, and PDF files are permitted."
msgstr ""
"Nicht erlaubte Dateitypen. Es sind nur JPG-, JPEG-, PNG- und PDF-Dateien "
"zulässig."

#: includes/class-nexlifydesk-ajax.php:376
msgid "File content does not match file extension."
msgstr "Der Inhalt der Datei stimmt nicht mit der Dateierweiterung überein."

#. translators: %d: Maximum file size in megabytes
#: includes/class-nexlifydesk-ajax.php:386
#, php-format
msgid "File size exceeds maximum limit of %dMB."
msgstr "Die Dateigröße überschreitet die maximale Grenze von %dMB."

#: includes/class-nexlifydesk-ajax.php:413
msgid "Could not upload file."
msgstr "Datei konnte nicht hochgeladen werden."

#: includes/class-nexlifydesk-ajax.php:422
msgid "You do not have permission to view tickets."
msgstr "Sie haben keine Berechtigung, Tickets einzusehen."

#: includes/class-nexlifydesk-ajax.php:528 
#: includes/class-nexlifydesk-ajax.php:530 templates/admin/ticket-single.php:44
msgid "Unassigned"
msgstr "Nicht zugewiesen"

#: includes/class-nexlifydesk-ajax.php:542
msgid "Error loading tickets. Please try again or contact support."
msgstr ""
"Fehler beim Laden von Tickets. Bitte versuchen Sie es erneut oder "
"kontaktieren Sie den Support."

#: includes/class-nexlifydesk-ajax.php:553
msgid "You do not have permission to assign tickets."
msgstr "Sie haben nicht die Berechtigung, Tickets zuzuweisen."

#: includes/class-nexlifydesk-ajax.php:557
msgid "Missing required parameters."
msgstr "Fehlende erforderliche Parameter."

#: includes/class-nexlifydesk-ajax.php:564
msgid "Invalid ticket ID or user ID."
msgstr "Ungültige Ticket-ID oder Benutzer-ID."

#: includes/class-nexlifydesk-ajax.php:610
msgid "Could not assign ticket."
msgstr "Konnte Ticket nicht zuweisen."

#: includes/class-nexlifydesk-ajax.php:618
msgid "You do not have permission to add categories."
msgstr "Sie haben nicht die Berechtigung, Kategorien hinzuzufügen."

#: includes/class-nexlifydesk-ajax.php:683
msgid "You do not have permission to delete categories."
msgstr "Sie haben nicht die Berechtigung, Kategorien zu löschen."

#: includes/class-nexlifydesk-ajax.php:687
msgid "Category ID is required."
msgstr "Die Kategorie-ID ist erforderlich."

#: includes/class-nexlifydesk-ajax.php:695
msgid "Invalid category ID."
msgstr "Ungültige Kategorie-ID."

#: includes/class-nexlifydesk-ajax.php:709
msgid "Category deleted successfully!"
msgstr "Kategorie erfolgreich gelöscht!"

#: includes/class-nexlifydesk-ajax.php:711
msgid "Could not delete category."
msgstr "Kategorie konnte nicht gelöscht werden."

#. translators: 1: Ticket ID (e.g., T1005), 2: Ticket subject
#: includes/class-nexlifydesk-reports.php:234
#, php-format
msgid "New ticket #%1$s: %2$s"
msgstr "Neues Ticket #%1$s: %2$s"

#. translators: 1: User display name, 2: Ticket ID (e.g., T1005)
#: includes/class-nexlifydesk-reports.php:256
#, php-format
msgid "%1$s replied to ticket #%2$s"
msgstr "%1$s hat auf Ticket #%2$s geantwortet"

#: includes/class-nexlifydesk-shortcodes.php:50
msgid "Single ticket template not found."
msgstr "Einzelne Ticketvorlage nicht gefunden."

#: includes/class-nexlifydesk-shortcodes.php:62
msgid "Ticket list template not found."
msgstr "Ticketlistenvorlage nicht gefunden."

#: includes/class-nexlifydesk-tickets.php:88
msgid "Could not create ticket."
msgstr "Konnte kein Ticket erstellen."

#: includes/class-nexlifydesk-tickets.php:256
msgid "Message is required."
msgstr "Nachricht ist erforderlich."

#: includes/class-nexlifydesk-tickets.php:275
msgid "Could not add reply."
msgstr "Konnte keine Antwort hinzufügen."

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:623
#, php-format
msgid "New Support Ticket #%s"
msgstr "Neue Supportanfrage #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:677
#, php-format
msgid "New Reply to Ticket #%s"
msgstr "Neue Antwort auf Ticket #%s"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:708
#, php-format
msgid "Ticket #%s Status Changed"
msgstr "Ticket #%s Status geändert"

#. translators: %s: Ticket ID.
#: includes/class-nexlifydesk-tickets.php:723
#, php-format
msgid "SLA Breach: Ticket #%s"
msgstr "SLA-Verletzung: Ticket #%s"

#. translators: 1: New assignee display name, 2: Assignee type (agent or administrator)
#: includes/class-nexlifydesk-tickets.php:983
#, php-format
msgid ""
"Ticket automatically reassigned to %1$s (%2$s) due to previous agent being "
"unavailable."
msgstr ""
"Das Ticket wurde automatisch an %1$s (%2$s) weitergeleitet, da der vorherige "
"Agent nicht verfügbar ist."

#: includes/class-nexlifydesk-users.php:30
msgid "NexlifyDesk Agent"
msgstr "NexlifyDesk Agent"

#: includes/class-nexlifydesk-users.php:78
msgid "NexlifyDesk Agent Position"
msgstr "NexlifyDesk Agent Position"

#: includes/class-nexlifydesk-users.php:82
msgid "Assigned Position"
msgstr "Zugewiesene Position"

#: includes/class-nexlifydesk-users.php:92
msgid "Assign a predefined position to this agent."
msgstr "Weisen Sie diesem Agenten eine vordefinierte Position zu."

#: includes/class-nexlifydesk-users.php:114
msgid "Security verification failed."
msgstr "Sicherheitsüberprüfung fehlgeschlagen."

#: includes/class-nexlifydesk-users.php:226
msgid "Permission denied."
msgstr "Erlaubnis verweigert."

#: includes/class-nexlifydesk-users.php:231
msgid "Orphaned tickets have been reassigned."
msgstr "Verwaiste Tickets wurden neu zugewiesen."

#: includes/nexlifydesk-functions.php:11 templates/admin/ticket-single.php:25 
#: templates/admin/tickets-list.php:57
msgid "Open"
msgstr "Öffnen Sie"

#: includes/nexlifydesk-functions.php:12 templates/admin/ticket-single.php:27
msgid "Pending"
msgstr "Anhängig"

#: includes/nexlifydesk-functions.php:13 templates/admin/ticket-single.php:28 
#: templates/admin/tickets-list.php:59
msgid "Resolved"
msgstr "Aufgelöst"

#: includes/nexlifydesk-functions.php:14 templates/admin/reports.php:106 
#: templates/admin/ticket-single.php:29 templates/admin/tickets-list.php:60
msgid "Closed"
msgstr "Geschlossen"

#: nexlifydesk.php:158
msgid ""
"This ticket was automatically closed after being resolved for 48 hours with "
"no activity."
msgstr ""
"Dieses Ticket wurde automatisch geschlossen, nachdem es 48 Stunden lang ohne "
"Aktivität gelöst wurde."

#: nexlifydesk.php:220 nexlifydesk.php:416
msgid "Uploading..."
msgstr "Hochladen..."

#: nexlifydesk.php:223 nexlifydesk.php:419
msgid "Submitting..."
msgstr "Einreichen..."

#: nexlifydesk.php:224 nexlifydesk.php:420 
#: templates/frontend/ticket-form.php:120
msgid "Submit Ticket"
msgstr "Ticket abschicken"

#: nexlifydesk.php:225 nexlifydesk.php:421
msgid "An error occurred. Please try again."
msgstr "Es ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut."

#: nexlifydesk.php:226 nexlifydesk.php:422
msgid "Adding..."
msgstr "Hinzufügen..."

#: nexlifydesk.php:228 nexlifydesk.php:424
msgid "Add Reply"
msgstr "Antwort hinzufügen"

#: nexlifydesk.php:229 nexlifydesk.php:425 
#: templates/admin/ticket-single.php:101
msgid "Add Note"
msgstr "Notiz hinzufügen"

#: nexlifydesk.php:231 nexlifydesk.php:427 
#: templates/frontend/ticket-single.php:164
msgid "Create New Ticket"
msgstr "Neues Ticket erstellen"

#: nexlifydesk.php:233 nexlifydesk.php:377 nexlifydesk.php:429
msgid "Status updated successfully!"
msgstr "Status erfolgreich aktualisiert!"

#: nexlifydesk.php:366
msgid "Invalid request."
msgstr "Ungültige Anfrage."

#: nexlifydesk.php:371
msgid "Invalid status."
msgstr "Ungültiger Status."

#: nexlifydesk.php:379
msgid "Failed to update status."
msgstr "Der Status konnte nicht aktualisiert werden."

#. translators: %d: Number of tickets purged.
#: nexlifydesk.php:466
#, php-format
msgid "Purged %d tickets older than 1 year."
msgstr "%d Tickets, die älter als 1 Jahr sind, wurden gelöscht."

#: nexlifydesk.php:468
msgid "No tickets older than 1 year found."
msgstr "Keine Tickets älter als 1 Jahr gefunden."

#: nexlifydesk.php:472
msgid "Purged orphaned attachments."
msgstr "Verwaiste Anhänge werden gelöscht."

#: templates/admin/reports.php:17
msgid "Performance analytics and support metrics"
msgstr "Leistungsanalysen und Support-Metriken"

#: templates/admin/reports.php:24
msgid "Last 7 Days"
msgstr "Letzte 7 Tage"

#: templates/admin/reports.php:25
msgid "Last 30 Days"
msgstr "Letzte 30 Tage"

#: templates/admin/reports.php:26
msgid "Last 90 Days"
msgstr "Letzte 90 Tage"

#: templates/admin/reports.php:27
msgid "Last Year"
msgstr "Letztes Jahr"

#: templates/admin/reports.php:34
msgid "Total Tickets"
msgstr "Gesamt Tickets"

#: templates/admin/reports.php:36 templates/admin/reports.php:41 
#: templates/admin/reports.php:46 templates/admin/reports.php:51
msgid "from last period"
msgstr "aus der letzten Periode"

#: templates/admin/reports.php:39
msgid "Active Tickets"
msgstr "Aktive Tickets"

#: templates/admin/reports.php:44
msgid "Closed Tickets"
msgstr "Geschlossene Tickets"

#: templates/admin/reports.php:49 templates/admin/tickets-list.php:45
msgid "Avg Response Time"
msgstr "Durchschnittliche Reaktionszeit"

#: templates/admin/reports.php:59
msgid "Ticket Status Distribution"
msgstr "Ticketstatus-Verteilung"

#: templates/admin/reports.php:75
msgid "Priority Distribution"
msgstr "Prioritätsverteilung"

#: templates/admin/reports.php:91
msgid "Tickets This Month"
msgstr "Tickets für diesen Monat"

#: templates/admin/reports.php:100
msgid "Agent Performance"
msgstr "Agent Leistung"

#: templates/admin/reports.php:104
msgid "Agent"
msgstr "Agent"

#: templates/admin/reports.php:105
msgid "Assigned"
msgstr "Zugewiesen"

#: templates/admin/reports.php:107
msgid "Response Rate"
msgstr "Antwortrate"

#: templates/admin/reports.php:108
msgid "Avg Response"
msgstr "Durchschnittliche Antwort"

#: templates/admin/reports.php:127
msgid "Recent Activity"
msgstr "Neueste Aktivität"

#: templates/admin/settings.php:56
msgid "General Settings"
msgstr "Allgemeine Einstellungen"

#: templates/admin/settings.php:59
msgid "Enable Email Notifications"
msgstr "E-Mail-Benachrichtigungen aktivieren"

#: templates/admin/settings.php:62
msgid "Send email notifications for new tickets, replies, and status changes."
msgstr ""
"Senden Sie E-Mail-Benachrichtigungen für neue Tickets, Antworten und "
"Statusänderungen."

#: templates/admin/settings.php:66
msgid "Default Priority"
msgstr "Standard-Priorität"

#: templates/admin/settings.php:69 templates/admin/ticket-single.php:35 
#: templates/admin/tickets-list.php:67 templates/frontend/ticket-form.php:75
msgid "Low"
msgstr "Niedrig"

#: templates/admin/settings.php:70 templates/admin/ticket-single.php:36 
#: templates/admin/tickets-list.php:66 templates/frontend/ticket-form.php:76
msgid "Medium"
msgstr "Medium"

#: templates/admin/settings.php:71 templates/admin/ticket-single.php:37 
#: templates/admin/tickets-list.php:65 templates/frontend/ticket-form.php:77
msgid "High"
msgstr "Hoch"

#: templates/admin/settings.php:72 templates/admin/ticket-single.php:38 
#: templates/frontend/ticket-form.php:78
msgid "Urgent"
msgstr "Dringend"

#: templates/admin/settings.php:74
msgid "Default priority for new tickets."
msgstr "Standardpriorität für neue Tickets."

#: templates/admin/settings.php:78
msgid "Auto-Assign Tickets"
msgstr "Tickets automatisch zuweisen"

#: templates/admin/settings.php:81
msgid "Automatically assign new tickets to available support agents."
msgstr ""
"Weisen Sie neue Anfragen automatisch den verfügbaren Support-Agenten zu."

#: templates/admin/settings.php:85
msgid "Ticket List Page"
msgstr "Ticketliste Seite"

#: templates/admin/settings.php:88 templates/admin/settings.php:108
msgid "Select a page"
msgstr "Wählen Sie eine Seite"

#: templates/admin/settings.php:98 templates/admin/settings.php:118
msgid "No pages available"
msgstr "Keine Seiten verfügbar"

#: templates/admin/settings.php:101
msgid ""
"Select the page where the ticket list shortcode [nexlifydesk_ticket_list] is "
"embedded."
msgstr ""
"Wählen Sie die Seite aus, auf der der Shortcode für die Ticketliste "
"[nexlifydesk_ticket_list] eingebettet ist."

#: templates/admin/settings.php:105
msgid "Ticket Form Page"
msgstr "Ticket Formular Seite"

#: templates/admin/settings.php:121
msgid ""
"Select the page where the ticket form shortcode [nexlifydesk_ticket_form] is "
"embedded."
msgstr ""
"Wählen Sie die Seite, auf der der Shortcode für das Ticketformular "
"[nexlifydesk_ticket_form] eingebettet ist."

#: templates/admin/settings.php:125
msgid "Send Status Change Notification"
msgstr "Benachrichtigung über Statusänderung senden"

#: templates/admin/settings.php:128
msgid "Send an email notification to the user when the ticket status changes."
msgstr ""
"Senden Sie eine E-Mail-Benachrichtigung an den Benutzer, wenn sich der "
"Status des Tickets ändert."

#: templates/admin/settings.php:132
msgid "Ticket ID Prefix"
msgstr "Ticket ID Präfix"

#: templates/admin/settings.php:135
msgid "Prefix for ticket IDs (e.g., T, #, TKT-)."
msgstr "Präfix für Ticket-IDs (z. B. T, #, TKT-)."

#: templates/admin/settings.php:139
msgid "Ticket ID Start Number"
msgstr "Ticket-ID Startnummer"

#: templates/admin/settings.php:142
msgid ""
"The number to start ticket IDs from (e.g., 1001). Only used if no tickets "
"exist yet."
msgstr ""
"Die Nummer, ab der die Ticket-IDs beginnen sollen (z.B. 1001). Wird nur "
"verwendet, wenn noch keine Tickets existieren."

#: templates/admin/settings.php:146
msgid "Data Retention on Uninstall"
msgstr "Datenaufbewahrung bei Deinstallation"

#: templates/admin/settings.php:149
msgid "Keep all tickets and data when plugin is uninstalled"
msgstr ""
"Alle Tickets und Daten bleiben erhalten, wenn das Plugin deinstalliert wird"

#: templates/admin/settings.php:151
msgid "Recommended: Keep enabled"
msgstr "Empfohlen: Aktiviert lassen"

#: templates/admin/settings.php:152
msgid ""
"When enabled, all tickets, replies, attachments, and customer data will be "
"preserved even after plugin deletion. Disable only if you want to completely "
"remove all plugin data during uninstall."
msgstr ""
"Wenn diese Option aktiviert ist, bleiben alle Tickets, Antworten, Anhänge "
"und Kundendaten erhalten, auch wenn das Plugin gelöscht wird. Deaktivieren "
"Sie diese Option nur, wenn Sie alle Plugin-Daten bei der Deinstallation "
"vollständig entfernen möchten."

#: templates/admin/settings.php:156
msgid ""
"Warning: Unchecking this option will permanently delete ALL ticket data when "
"the plugin is uninstalled!"
msgstr ""
"Warnung: Wenn Sie diese Option deaktivieren, werden ALLE Ticketdaten "
"dauerhaft gelöscht, wenn das Plugin deinstalliert wird!"

#: templates/admin/settings.php:159
msgid ""
"This includes: All tickets, customer replies, agent responses, attachments, "
"categories, and support history."
msgstr ""
"Dazu gehören: Alle Anfragen, Kundenantworten, Agentenantworten, Anhänge, "
"Kategorien und die Support-Historie."

#: templates/admin/settings.php:166
msgid "File Upload Settings"
msgstr "Einstellungen zum Hochladen von Dateien"

#: templates/admin/settings.php:169
msgid "Allowed File Types"
msgstr "Erlaubte Dateitypen"

#: templates/admin/settings.php:172
msgid "Comma-separated list of allowed file extensions (e.g., jpg,png,pdf)."
msgstr ""
"Durch Kommata getrennte Liste der zulässigen Dateierweiterungen (z.B. jpg,"
"png,pdf)."

#: templates/admin/settings.php:176
msgid "Maximum File Size (MB)"
msgstr "Maximale Dateigröße (MB)"

#: templates/admin/settings.php:179
msgid "Maximum size for uploaded files in megabytes."
msgstr "Maximale Größe für hochgeladene Dateien in Megabyte."

#: templates/admin/settings.php:184
msgid "SLA Settings"
msgstr "SLA-Einstellungen"

#: templates/admin/settings.php:187
msgid "SLA Response Time (Hours)"
msgstr "SLA Reaktionszeit (Stunden)"

#: templates/admin/settings.php:190
msgid "Expected response time for tickets (in hours)."
msgstr "Erwartete Antwortzeit für Tickets (in Stunden)."

#: templates/admin/settings.php:194
msgid "Default Category"
msgstr "Standard-Kategorie"

#: templates/admin/settings.php:206
msgid "No categories available"
msgstr "Keine Kategorien verfügbar"

#: templates/admin/settings.php:209
msgid "Default category for new tickets."
msgstr "Standardkategorie für neue Tickets."

#: templates/admin/settings.php:214
msgid "Duplicate Detection Settings"
msgstr "Einstellungen für die Erkennung von Duplikaten"

#: templates/admin/settings.php:217
msgid "Enable Duplicate Detection"
msgstr "Erkennung von Duplikaten aktivieren"

#: templates/admin/settings.php:220
msgid ""
"Automatically check for duplicate tickets and add new messages as replies to "
"existing tickets."
msgstr ""
"Prüfen Sie automatisch auf doppelte Tickets und fügen Sie neue Nachrichten "
"als Antworten auf bestehende Tickets hinzu."

#: templates/admin/settings.php:224
msgid "Similarity Threshold (%)"
msgstr "Schwellenwert für die Ähnlichkeit (%)"

#: templates/admin/settings.php:227
msgid ""
"Percentage of keyword similarity required to consider a ticket as duplicate "
"(50-100%)."
msgstr ""
"Prozentsatz der Schlüsselwortähnlichkeit, die erforderlich ist, um ein "
"Ticket als Duplikat zu betrachten (50-100%)."

#: templates/admin/settings.php:232
msgid "Data Management"
msgstr "Datenverwaltung"

#: templates/admin/settings.php:235 templates/admin/settings.php:238
msgid "Purge Data"
msgstr "Daten bereinigen"

#: templates/admin/settings.php:237
msgid ""
"Remove old or unnecessary data to free up space and improve performance."
msgstr ""
"Entfernen Sie alte oder unnötige Daten, um Speicherplatz freizugeben und die "
"Leistung zu verbessern."

#: templates/admin/settings.php:245
msgid "Save Settings"
msgstr "Einstellungen speichern"

#: templates/admin/ticket-single.php:26 templates/admin/tickets-list.php:37 
#: templates/admin/tickets-list.php:58
msgid "In Progress"
msgstr "In Arbeit"

#: templates/admin/ticket-single.php:33 templates/frontend/ticket-form.php:71
msgid "Priority"
msgstr "Priorität"

#: templates/admin/ticket-single.php:42
msgid "Assignee"
msgstr "Abtretungsempfänger"

#: templates/admin/ticket-single.php:58
msgid "Tags"
msgstr "Tags"

#: templates/admin/ticket-single.php:60
msgid "N/A"
msgstr "K.A"

#. translators: 1: requester name, 2: date and time
#: templates/admin/ticket-single.php:71
#, php-format
msgid "Requested by %1$s on %2$s"
msgstr "Angefordert von %1$s am %2$s"

#: templates/admin/ticket-single.php:78
msgid "Reply"
msgstr "Antwort"

#: templates/admin/ticket-single.php:79
msgid "Add Internal Note"
msgstr "Interne Notiz hinzufügen"

#: templates/admin/ticket-single.php:84
msgid "Type your public reply here..."
msgstr "Geben Sie Ihre öffentliche Antwort hier ein..."

#: templates/admin/ticket-single.php:86
msgid "Send Reply"
msgstr "Antwort senden"

#: templates/admin/ticket-single.php:87
msgid "Attach File"
msgstr "Datei anhängen"

#: templates/admin/ticket-single.php:99
msgid "Type your internal note here... (not visible to customer)"
msgstr ""
"Geben Sie hier Ihre interne Notiz ein... (für den Kunden nicht sichtbar)"

#: templates/admin/ticket-single.php:150
msgid "Internal Note"
msgstr "Interne Notiz"

#: templates/admin/ticket-single.php:172
msgid "About Customer"
msgstr "Über den Kunden"

#: templates/admin/ticket-single.php:176
msgid "View Profile"
msgstr "Profil ansehen"

#: templates/admin/ticket-single.php:180 
#: templates/frontend/ticket-single.php:172
msgid "Ticket Details"
msgstr "Ticket-Details"

#: templates/admin/ticket-single.php:181
msgid "ID:"
msgstr "ID:"

#: templates/admin/ticket-single.php:182
msgid "Created:"
msgstr "Erstellt:"

#: templates/admin/ticket-single.php:183
msgid "Channel:"
msgstr "Kanal:"

#: templates/admin/ticket-single.php:185
msgid "Web"
msgstr "Web"

#: templates/admin/ticket-single.php:186
msgid "Chatbot"
msgstr "Chatbot"

#: templates/admin/ticket-single.php:195 templates/frontend/ticket-form.php:85 
#: templates/frontend/ticket-single.php:137
msgid "Attachments"
msgstr "Anhänge"

#: templates/admin/ticket-single.php:204
msgid "No attachments found."
msgstr "Keine Anhänge gefunden."

#: templates/admin/tickets-list.php:19
msgid "Support Tickets"
msgstr "Support-Tickets"

#: templates/admin/tickets-list.php:20
msgid "Manage and track customer support requests"
msgstr "Verwalten und Verfolgen von Kundensupportanfragen"

#: templates/admin/tickets-list.php:33
msgid "Open Tickets"
msgstr "Tickets öffnen"

#: templates/admin/tickets-list.php:41
msgid "Resolved This Month"
msgstr "Diesen Monat aufgelöst"

#: templates/admin/tickets-list.php:52
msgid "Search tickets..."
msgstr "Tickets suchen..."

#: templates/admin/tickets-list.php:56
msgid "All Statuses"
msgstr "Alle Stati"

#: templates/admin/tickets-list.php:64
msgid "All Priorities"
msgstr "Alle Prioritäten"

#: templates/admin/tickets-list.php:71
msgid "Reassign Orphaned Tickets"
msgstr "Verwaiste Tickets neu zuweisen"

#: templates/frontend/partials/single-reply.php:16 
#: templates/frontend/partials/single-reply.php:34
msgid "Unknown"
msgstr "Unbekannt"

#: templates/frontend/ticket-form.php:17
msgid "Get Support"
msgstr "Unterstützung erhalten"

#: templates/frontend/ticket-form.php:18
msgid "We're here to help you resolve any issues quickly"
msgstr "Wir helfen Ihnen bei der schnellen Lösung von Problemen"

#: templates/frontend/ticket-form.php:33
msgid "Brief description of your issue"
msgstr "Kurze Beschreibung Ihres Problems"

#: templates/frontend/ticket-form.php:38
msgid "Message"
msgstr "Nachricht"

#: templates/frontend/ticket-form.php:44
msgid "Please describe your issue in detail..."
msgstr "Bitte beschreiben Sie Ihr Problem im Detail..."

#: templates/frontend/ticket-form.php:50 
#: templates/frontend/ticket-single.php:190
msgid "Category"
msgstr "Kategorie"

#: templates/frontend/ticket-form.php:54
msgid "Select category"
msgstr "Kategorie auswählen"

#: templates/frontend/ticket-form.php:64
msgid "General Support"
msgstr "Allgemeine Unterstützung"

#: templates/frontend/ticket-form.php:97
msgid "Click to upload files"
msgstr "Klicken Sie zum Hochladen von Dateien"

#: templates/frontend/ticket-form.php:99
msgid "or drag and drop files here"
msgstr "oder ziehen Sie Dateien per Drag & Drop hierher"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-form.php:107
#, php-format
msgid "Max size: %1$sMB. Allowed types: %2$s"
msgstr "Maximale Größe: %1$sMB. Erlaubte Typen: %2$s"

#: templates/frontend/ticket-form.php:128
msgid "Login Required"
msgstr "Anmeldung erforderlich"

#: templates/frontend/ticket-form.php:129
msgid "Please log in to submit a support ticket."
msgstr "Bitte melden Sie sich an, um ein Support-Ticket einzureichen."

#: templates/frontend/ticket-form.php:133 
#: templates/frontend/ticket-single.php:22
msgid "Log In"
msgstr "Anmelden"

#: templates/frontend/ticket-form.php:137 
#: templates/frontend/ticket-single.php:24
msgid "Register"
msgstr "Registrieren Sie sich"

#: templates/frontend/ticket-form.php:163
msgid "Ticket Submitted!"
msgstr "Ticket abgeschickt!"

#. translators: %s: Ticket number
#: templates/frontend/ticket-form.php:168
#, php-format
msgid "Your ticket number is %s. We will be in touch shortly."
msgstr "Ihre Ticketnummer lautet %s. Wir werden uns in Kürze bei Ihnen melden."

#: templates/frontend/ticket-form.php:176
msgid "View Your Ticket"
msgstr "Ihr Ticket ansehen"

#: templates/frontend/ticket-list.php:19
msgid "Your Support Tickets"
msgstr "Ihre Support-Tickets"

#: templates/frontend/ticket-list.php:20
msgid "View and track your support requests"
msgstr "Anzeigen und Verfolgen Ihrer Supportanfragen"

#: templates/frontend/ticket-list.php:24
msgid "Submit New Ticket"
msgstr "Neues Ticket einreichen"

#: templates/frontend/ticket-list.php:32
msgid "No tickets found"
msgstr "Keine Tickets gefunden"

#: templates/frontend/ticket-list.php:33
msgid "You haven't submitted any support tickets yet."
msgstr "Sie haben noch keine Supportanfragen eingereicht."

#: templates/frontend/ticket-list.php:36
msgid "Submit Your First Ticket"
msgstr "Ihr erstes Ticket einreichen"

#: templates/frontend/ticket-list.php:65
msgid "View Ticket"
msgstr "Ticket ansehen"

#: templates/frontend/ticket-single.php:9
msgid "Security check failed"
msgstr "Sicherheitsprüfung fehlgeschlagen"

#: templates/frontend/ticket-single.php:20
msgid "Please log in to view your support tickets."
msgstr "Bitte melden Sie sich an, um Ihre Supportanfragen einzusehen."

#: templates/frontend/ticket-single.php:47
msgid ""
"You are not authorized to view this ticket or the ticket does not exist."
msgstr ""
"Sie sind nicht berechtigt, dieses Ticket einzusehen oder das Ticket "
"existiert nicht."

#: templates/frontend/ticket-single.php:49
msgid "← Back to All Tickets"
msgstr "← Zurück zu Alle Tickets"

#: templates/frontend/ticket-single.php:73
msgid "Your ticket has been submitted successfully!"
msgstr "Ihr Ticket wurde erfolgreich abgeschickt!"

#: templates/frontend/ticket-single.php:77
msgid ""
"We found a similar ticket from you. Your message has been added to this "
"existing ticket below."
msgstr ""
"Wir haben ein ähnliches Ticket von Ihnen gefunden. Ihre Nachricht wurde zu "
"diesem bestehenden Ticket hinzugefügt."

#: templates/frontend/ticket-single.php:114
msgid "Conversation"
msgstr "Konversation"

#: templates/frontend/ticket-single.php:133
msgid "Your Reply"
msgstr "Ihre Antwort"

#. translators: 1: Maximum file size in MB, 2: Allowed file types (comma separated)
#: templates/frontend/ticket-single.php:145
#, php-format
msgid "Max file size: %1$sMB. Allowed types: %2$s"
msgstr "Maximale Dateigröße: %1$sMB. Erlaubte Typen: %2$s"

#: templates/frontend/ticket-single.php:153
msgid "Reply to Ticket"
msgstr "Antwort auf Ticket"

#: templates/frontend/ticket-single.php:159
msgid ""
"This ticket is closed. If you need further assistance, please open a new "
"ticket."
msgstr ""
"Dieses Ticket ist geschlossen. Wenn Sie weitere Hilfe benötigen, eröffnen "
"Sie bitte ein neues Ticket."

#: templates/frontend/ticket-single.php:178
msgid "Last Updated"
msgstr "Zuletzt aktualisiert"

#: templates/frontend/ticket-single.php:179
msgid "ago"
msgstr "vor"

#: templates/frontend/ticket-single.php:194
msgid "Assigned Agent"
msgstr "Zugewiesener Agent"

#: templates/frontend/ticket-single.php:198
msgid "← All Tickets"
msgstr "← Alle Tickets"
