=== Copuloo ===

Requires at least: 6.2
Tested up to: 6.9
Stable tag: 1.0.0
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html
Tags: twilio, calls, sms, support, business

Copuloo is a plugin that lets you make and receive calls and text messages through your Twilio account directly from your WordPress dashboard.

== Description ==

[Copuloo](https://copuloo.com) is a WordPress plugin that integrates with Twilio to allow users to make and receive phone calls and text messages directly from their WordPress admin dashboard, in real time.

Copuloo transforms your WordPress dashboard into a full communication hub, giving you the ability to make and receive phone calls and text messages directly from your site. Instead of juggling multiple devices or third-party apps, you can handle all of your business communication in one place, right where you manage your website. This makes it easier to stay organized, keep records of customer interactions, and respond quickly without leaving WordPress.

On top of its core calling and messaging features, Copuloo also offers advanced automation options. You can set up custom text-to-speech responses that greet callers when you’re unavailable, or even enable an AI voice assistant that answers calls on your behalf. The AI can handle conversations naturally, take messages, and guide callers to the right next step, giving your business a professional, always-available presence. Whether you just want a simple way to manage calls and texts in WordPress or a smart assistant to support your workflow, Copuloo has you covered.

**Features include:**

- Make and receive phone calls inside your WordPress dashboard
- Send and receive SMS messages through the plugin interface
- View recent call logs and manage contact records
- Manage work hours through a timetable to block incoming calls at certain times
- Setup Automated text-to-speech responses for incoming calls
- Create an AI voice assistant that can answer the phone for you

**Important Notes:**

- Copuloo requires an active [Twilio](https://www.twilio.com/) account with a funded balance.
- Standard Twilio rates apply per call, text, and phone number.
- This plugin does not store or transmit customer data externally.
- Usage of Twilio services is subject to [Twilio’s Terms of Service](https://www.twilio.com/legal/tos).

== Frequently Asked Questions ==

= What exactly is Copuloo? =
Copuloo is a mini call center WordPress plugin that allows you to make and receive calls and texts right from your WordPress admin dashboard.

= Do I need a Twilio account to use this plugin? =
Yes, you will need a Twilio account in order to use Copuloo. Our documentation page walks you through how to connect your Twilio account to the plugin in the setup process.

= Can I make and receive calls & texts directly from my WordPress admin panel? =
Yes! With Copuloo, you can make and receive calls and texts directly from your WordPress admin panel using your browser. There’s no need for extra hardware, simply connect your Twilio account, and you’re ready to handle calls seamlessly from your website. However, some countries have regulations that restrict outbound calls. We recommend checking Twilio’s documentation for details on country-specific restrictions.

= Does this plugin work with any WordPress theme? =
This plugin is independent and accessed through the WordPress admin panel, and therefore won't be affected based on the theme you have on your WordPress site.

= Can I set up automated responses for missed calls? =
With Copuloo, you can set up either automated voice responses or a full AI-powered voice assistant for your incoming calls. Automated responses let you use text-to-speech to create custom messages that play when you’re unavailable. If you prefer, you can enable the AI voice assistant to answer calls on your behalf, handling conversations just like a real assistant.

== Installation ==

1. Upload the Copuloo plugin to your WordPress site and activate the plugin.
2. Navigate to the Copuloo setup page in your dashboard.
3. Enter your Twilio Account SID and Auth Token.
4. Assign a Twilio phone number to handle calls and texts. This can be done from within the plugin.
5. You're now ready to make and receive communications within WordPress!

== External Services ==

This plugin connects to Twilio services to enable voice communication, messaging functionality, and browser-based AI calling features.

Twilio is used to:
- Handle incoming and outgoing voice calls
- Process SMS/text messaging
- Enable browser-based communication features
- Support AI phone assistant functionality

When a user accesses the plugin dashboard, the plugin performs a request to obtain a temporary Twilio access token required for establishing secure voice connections and communication sessions.

The plugin may send data to Twilio services when communication features are used, including:
- Phone numbers
- Call and messaging metadata
- Audio/voice communication data
- Message content
- Authentication and session tokens required for secure connections

These requests are made only when a user actively accesses the Copuloo dashboard or uses the plugin’s communication features.

During incoming calls or text messages, the plugin may also receive webhook requests from Twilio services containing communication events, message data, call status updates, and related information required for the voice and messaging functionality to operate correctly.

Twilio services are provided by Twilio Inc.

Terms of Service:
https://www.twilio.com/legal/tos

Privacy Policy:
https://www.twilio.com/legal/privacy

== Disclaimer ==

This plugin is a third-party integration and is not affiliated with or endorsed by Twilio Inc. Users are responsible for managing their Twilio account, usage costs, and compliance with applicable telecommunication regulations.
