## Managing Your License

Your Alpha Insights license gives you access to updates, support, and premium features. This guide covers checking license status, moving licenses between sites, and managing renewals.

### Viewing License Status

1. Go to Alpha Insights → Settings → License
2. See license information panel

### License Information Displayed

- License Status: Active, Expired, or Invalid
- License Type: Your plan (Pro Annual, Pro Lifetime, Agency, etc.)
- Registered To: Email address
- Expires: Renewal date (or "Lifetime" for lifetime licenses)
- Activations Used: E.g., "1 of 1 sites" or "3 of 5 sites"
- Last Checked: When status was last verified

### Managing Site Activations

#### Checking Activations

See how many sites are using your license:

- Single Site: "1 of 1 sites"
- 5 Site: "3 of 5 sites" (2 available)
- Unlimited: "12 of Unlimited sites"

### Activation Limit Reached

Error:"License activation limit reached"

Cause: All activation slots used

Solutions:

1. Deactivate unused sites: Free up activation slots
2. Upgrade license: Get more activation slots
3. Contact support: Request reset if you lost access to old sites

### Moving License to New Site

#### Standard Process

Step 1: Deactivate on Old Site

1. Log into old site's WordPress
2. Go to Alpha Insights → Settings → License
3. Click Deactivate License
4. Wait for confirmation

Step 2: Activate on New Site

1. Install Alpha Insights on new site
2. Go to Settings → License
3. Enter your license key
4. Click Activate License

Processing time: Immediate (30 seconds max)

### Lost Access to Old Site

If you can't access old site to deactivate:

1. Go to your WP Davies account
2. Navigate to Licenses section
3. Find Alpha Insights license
4. Click Manage Activations
5. Deactivate old site remotely

Alternative: Contact support to manually reset activations

### Upgrading Your License

#### From Single Site to Multi-Site

1. Go to WP Davies Account → Subscriptions
2. Click Upgrade next to your subscription
3. Choose new plan (5 Site or Unlimited)
4. Pay difference (prorated)
5. License updates immediately

### Multiple Licenses

### Managing Multiple Purchases

If you have multiple Alpha Insights licenses:

- Each license has unique key
- Use different license on each site (or set of sites)
- All managed from your WP Davies account

#### Viewing All Licenses

1. WP Davies Account → Licenses
2. See all your licenses
3. Each shows: Status, Expires, Activations Used

### Troubleshooting

#### Issue: "License invalid" after renewal

Solution:

1. Go to Settings → License
2. Click Check License
3. Status updates to Active

### Issue: Can't deactivate on old site

Solution: Deactivate remotely from WP Davies account

#### Issue: Lost license key

Solution:

- Check purchase confirmation email
- Log into WP Davies account → Licenses
- License key displayed there

### Issue: License shows expired but I renewed

Solutions:

- Click Check License to refresh
- Verify renewal payment processed
- Check WP Davies account shows active
- Contact support if still showing expired

#### License Types Comparison

### Single Site License

- 1 activation
- Perfect for single store owners
- All features included
- Annual renewal

#### 5 Site License

- 5 activations
- Good for multi-store owners or small agencies
- Same price per site as 2.5 single licenses

### Unlimited Sites License

- Unlimited activations
- Perfect for agencies
- Use on all client sites
- Best value for 10+ sites

#### Lifetime License

- One-time payment
- Never expires
- Lifetime updates and support
- Available for Single or Unlimited sites

### Best Practices

- Keep license activated on live sites only (not staging/dev)
- Deactivate before deleting plugin or moving sites
- Set calendar reminder for renewal date
- Keep license key in password manager
- Document which sites use which licenses (if managing many)