Chat Agent- Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Important Notice: Chat Agentis a Software-as-a-Service (SaaS) plugin that transmits your chat messages and conversation data to external AI processing services. By using this chat service, you consent to the collection and transmission of your data as described in this policy.

1. Information We Collect

1.1 Information You Provide

Chat Messages: All text messages you send through the Chat Agentchat interface.
Conversation History: Your complete chat conversation history with the Chat Agent.
User Information: For logged-in users, your WordPress user ID and username.

1.2 Automatically Collected Information

Session Identifiers: For logged-in users, we use WordPress session tokens. For guest users, we create a UUID-based cookie that expires after 30 days.
Timestamps: Date and time of each message and response.
Page Context: The page or admin area where the chat was initiated.
Technical Data: Browser type, IP address, and device information (standard web server logs).

2. How We Use Your Information

AI Processing: Your chat messages are transmitted to AI Zone Labs API (api.aizlabs.com) for natural language processing and response generation using AI models.
Conversation Continuity: Session data is stored locally in your WordPress database to maintain conversation context.
Service Improvement: Conversation analytics help improve agent performance and user experience.
Support: Chat history may be reviewed by site administrators for customer support purposes.

3. External Services and Data Sharing

Third-Party Service Disclosure: This plugin requires and transmits data to external services to function.

3.1 AI Zone Labs API

Service Provider: AI Zone Labs (api.aizlabs.com)
Purpose: AI-powered chat processing, natural language understanding, and response generation
Data Transmitted:
- Your chat messages and questions
- Conversation history (for context)
- Agent configuration and instructions
- Knowledge base content (if configured)
- Session identifiers
- WordPress site URL and plugin version
Data Processing: AI Zone Labs processes your data through AWS Lambda functions and may use OpenAI's API for AI model processing
Privacy Policy: https://aizlabs.com/privacy-policy

3.2 OpenAI Services

AI Zone Labs may use OpenAI's API for AI model processing. Your data may be subject to OpenAI's terms and privacy policy:

OpenAI Terms: https://openai.com/terms
OpenAI Privacy: https://openai.com/privacy

3.3 What We Do NOT Do

We do NOT sell your personal information to third parties
We do NOT use your chat data for advertising purposes
We do NOT share your data with parties other than those necessary to provide the AI chat service

4. Data Storage and Retention

Local Storage: Conversation data is stored in your WordPress database on your server.
External Storage: Data transmitted to AI Zone Labs is processed and may be temporarily stored for service delivery.
Session Cookies: Guest user session cookies expire after 30 days.
Data Retention: Chat history in your WordPress database is retained until manually deleted by site administrators.

5. Data Security

Encryption: All data transmitted to external services uses HTTPS/TLS encryption.
Database Security: Conversation data stored locally follows your WordPress installation's security practices.
Session Security: Session cookies are set with secure, HTTP-only, and SameSite=Lax attributes when using HTTPS.
Access Controls: Only WordPress administrators can access conversation history and analytics.

6. Your Rights and Choices

6.1 Your Rights

Access: You can request access to your conversation data by contacting the site administrator.
Deletion: You can request deletion of your conversation history.
Opt-Out: You can choose not to use the chat service to avoid data collection.
Cookie Control: You can delete guest session cookies through your browser settings.

6.2 How to Exercise Your Rights

To access, correct, or delete your personal data, or to ask questions about this privacy policy, please contact:

Site Administrator: Contact this website's administrator through the contact page
Plugin Support: https://aizlabs.com/contact-us/

7. Children's Privacy

Chat Agentis not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States, where AI Zone Labs and its service providers operate. By using this service, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will update the "Last Updated" date at the top of this policy
Significant changes will be communicated through website notices
Your continued use of the service after changes constitutes acceptance of the updated policy

10. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

Consent: By using the chat service, you consent to data collection and transmission
Legitimate Interests: To provide and improve the chat service functionality
Legal Obligations: To comply with applicable laws and regulations

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

Website Administrator

Contact this website's administrator through the contact form.

Chat Agent/ AI Zone Labs

Website: https://aizlabs.com

This privacy policy is specific to the Chat Agentchat service. This website may have additional privacy policies that govern other aspects of the site.